Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,527 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing delivery service and presentation”

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Posted 2 months ago

“Excellent service and beautiful quality of gift ordered”

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Posted 2 months ago

“Beautiful flowers, delivered on time and exactly as expected. My sister loved them. Great service and very reliable. Highly recommend!”

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Posted 2 months ago

“I first purchased from this company over 10 years ago. The last few orders have been disastrous. Flowers went missing in post. Credit raised against account and replacements orders. Wrong flowers arrived, credit raised account replacements ordered. Flowers arrived in terrible condition. Credit raised. Deceived to use the credit and try again. Died flowers arrived. Credit raised on account. Decided to share my experience on this review. Email received....."We would therefore recommend using a supplier in the future that can be trusted to fulfil your expectations better, rather than entrust us with your custom only for us to disappoint. Flowers are an emotional gift intended to bring joy to the recipient. Customers place us in a position of trust in their relationships. When we feel we are not worthy of that position, we would rather not have the responsibility." So avoid disappointment from a company that acknowledges they are unable deliver and use an alternative that can. In addition they have withdrawn all the credit on my breaching their flower guarantee. Avoid avoid avoid.”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear about the continued issues with your orders and the frustration this has caused. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order numbers, dates, and any details you can share (and photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London

Posted 2 months ago

“Very easy to order and delivery was received well to my recipient”

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Posted 2 months ago

“Prompt and great service”

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Posted 2 months ago

“The plant arrived on time and in perfect condition and was bigger than expected! Just coming in to bloom too.”

Appleyard London 5 star review on 30th April 2026

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Posted 2 months ago

“Flowers were delivered quickly and looked lovely.”

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Posted 2 months ago

“Birthday bouquet for my stepmother. The flowers arrived on the day I specified, and she was delighted with them. Her picture exactly matched the example on the website. Thanks!”

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Posted 2 months ago

“Last minute order, birthday flowers and gifts gratefully received.”

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Posted 2 months ago

“Very easy process!”

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Posted 2 months ago

“My friend absolutely loved the Flowers, Prosecco and Luxury Chocolates. She sent me a picture of them all, the flowers were outstanding!. I will always return to Appleyard for flowers.”

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Posted 2 months ago

“Reliable service”

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Posted 2 months ago

“very good service - thanks”

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Posted 2 months ago

“Beautiful flowers delivered promptly and safely to my friend. Extremely trustworthy and knowledgeable company to deal with and excellent choice of flowers and plants to choose from.”

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Posted 2 months ago

“Fantastic service, recipient was amazed by the beautiful flowers & vase. Thank you!”

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Posted 2 months ago

“She loved the flowers . Ordering was easy and very straightforward and delivery arrived on time as expected . No notes ! Well done”

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Posted 2 months ago

“This is my 6th order with AppleYard. The flowers always look top quality and the recipients have always said how beautiful the bouquets are. AppleYard are my go to when it comes to flowers.”

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Posted 2 months ago

“Excellent customer service and beautiful flowers, the receipients were very pleased.”

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Posted 2 months ago

“Very reliable service and lovely flowers.”

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Posted 2 months ago

Appleyard London is rated 4.6 based on 12,527 reviews