Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,443 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wow. My Mother’s Day flowers arrived on Sunday morning. Are now in full bloom and look amazing. Would highly recommend Appleyard 🌸”

Helpful Report

Posted 2 months ago

“I’ve always been happy with my flowers and plants from here. However I’m not happy now. The wrong orchid was sent , so I emailed them several times without a proper reply. Day 4 and still waiting for the problem to be resolved. The wrong orchid that was sent has nearly finished flowering and is the type and colour. It was meant to be a present for tomorrow.”

Helpful Report

Posted 2 months ago

Hi Julie, I’m really sorry to hear the wrong orchid was sent and that you haven’t had a proper reply yet. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 2 months ago

“Flowers were very pretty”

Helpful Report

Posted 2 months ago

Hi there, Thanks for taking the time to share your experience. I’m glad the flowers were pretty, though I’m sorry the overall experience didn’t meet your expectations. If there’s anything we can do to improve things for you, please contact our customer services team at customerservices@appleyardlondon.com with your order number and brief details. We’ll look into it and arrange a suitable remedy if needed. Kind regards, Team Appleyard London

Posted 2 months ago

“I cannot recommend this company. I received a box planted with narcissi for Mothering Sunday. They were badly packed, and had obviously been en route for several days, so the young leaves and flowering stems were bent double. Five days later they still look grotesque. I completed the complaint form accurately, but it said it could not find a record of the order number. I have just tried to attach a photo, but it said it could not update the file. What a shambles!”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear about the condition of the narcissi and the trouble with the complaint form. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 2 months ago

“I received a lovely bouquet 💐 for Mothers Day and therefore, ordered a bouquet myself for my Mother-in-Law, which was delivered the following day. Great service!”

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Posted 2 months ago

“For the love of God never use this appalling company, ordered my mother flowers for mothers day. They arrived three days late, and mostly dead. We were offered a refund, but no apology. This is by far the worst company that i have ever had the misfortune to use. Absolutely pathetic.”

Helpful Report

Posted 2 months ago

Hi MRS, I’m really sorry to hear about the late delivery and the condition of the flowers. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (delivery date, recipient, and photos if possible). We’ll arrange a suitable remedy (re-delivery on the correct date or a full refund) and investigate what went wrong. Kind regards, Team Appleyard London

Posted 2 months ago

“The flowers were delivered on time and of superb quality. My only gripe and hope that it is an easy remedy - I ordered 2 sets of flowers for different people. They arrived at the same time. However, they had to be opened to find out who they were for. Need to put name on delivery label.”

Helpful Report

Posted 2 months ago

“Average value for money compared to other companies Delivered on time Recipient said flowers were muted shades Flower companies are not something I would make recommendations about, so 'average' score”

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Posted 2 months ago

“Absolutely excellent service Super quick within less than 24 hour delivery! Amazing!!! The flowers were beautiful my mum loved them! Thank you will definitely be using this service again”

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Posted 2 months ago

“Ordered the evening before Mothering Sunday and they were delivered perfectly. They looked stunning!”

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Posted 2 months ago

“The flowers were beautiful when they arrived, I had two arrangements from my two children. I did what the instructions said, two days later the roses on both arrangements started to look very sad, and today I had to get rid of a few. Not happy knowing how expensive they are!”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear that the flowers didn’t stay fresh and that you’re disappointed with the experience. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll arrange a suitable remedy (replacement or refund) as quickly as possible and investigate the issue. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 2 months ago

“Absolutely amazing beautiful what more can I say arrived in time on such a busy day Thanks so much”

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Posted 2 months ago

“Brilliant”

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Posted 2 months ago

“We got a beautiful bright spring bunch which was exactly like described and made Mother’s Day extra special for mum who LOVED her flowers.”

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Posted 2 months ago

“Great service on Mother’s Day”

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Posted 2 months ago

“Service was good and delivered on time”

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Posted 2 months ago

“Really generous bunch of flowers, beautiftquality and quick delivery. And, even though we ordered late, A lovely card with it too (unlike other firms who limit this at busy times).”

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Posted 2 months ago

“Website easy to navigate, recipient very happy with flowers and chocolates, and great communication from both Appleyard and couriers.”

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Posted 2 months ago

“Always on time and flowers look just like the picture”

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Posted 2 months ago

“Arrived on time.”

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Posted 2 months ago

Appleyard London is rated 4.6 based on 12,443 reviews