Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,695 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 5th April 2025

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love the seasonal variety and prompt delivery”

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Posted 1 month ago

“Good service.”

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Posted 1 month ago

“Flowers looked very lovely for first three days and even after cutting stems and changing water the roses then began to droop.”

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Posted 1 month ago

Hi there, Thank you for your feedback, and I'm sorry to hear that your roses began to droop after just a few days. We aim for all our flowers to last beautifully, and it's disappointing when that doesn't happen. I appreciate you taking the time to care for the arrangement by cutting the stems and changing the water. Your experience is important to us, and we'll certainly consider your comments as we work to improve our quality. If you'd like to discuss your experience further or have any other concerns, please feel free to reach out. We truly value your input and hope to have the chance to make this right for you. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

“Beautiful flowers and efficient service !”

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Posted 1 month ago

“First time I have purchased from this site and I would definitely purchase again, flowers arrived in excellent condition and well packaged”

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Posted 1 month ago

“The flowers turned up two days late having sat with the courier during that time. They were wilted on arrival and didn't fit in the vase we ordered. Contact from customer service is slow. We were offered replacement flowers but since then we've had no response from the custom service team.”

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Posted 1 month ago

Hi, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your flowers arrived late and in less than perfect condition. This is not the experience we aim to provide our customers, and I understand how disappointing this must have been for you. I also apologize for the slow response from our customer service team. We strive to address all inquiries promptly, and your feedback will help us improve in this area. If you are still interested in receiving a replacement or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to resolve this matter to your satisfaction. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

“Always reliable when sending for birthdays”

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Posted 1 month ago

“Flowers received have always been absolutely lovely. Have bought here quite a few times now and would definitely buy again.”

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Posted 1 month ago

“Lovely flowers and avios points”

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Posted 1 month ago

“Flowers arrived on time in good condition”

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Posted 1 month ago

“Quality flowers and excellent customer swrvice.”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Flowers not delivered No response from customer service despite several emails. Terrible experience. 0/10.”

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Posted 1 month ago

We're sorry to hear about your experience. This is not the standard we strive for, and we sincerely appreciate your feedback. A member of our team will be reaching out to you directly to discuss this further and ensure we make things right.

Posted 1 month ago

“My experience was very good”

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Posted 1 month ago

“Lovely flowers delivered to my sister in time for her birthday.”

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Posted 1 month ago

“Beautiful fresh flowers were delivered on the specified date. Much appreciated”

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Posted 1 month ago

“I had an issue and they dealt with it speedily and professionally so will 100% feel confident to use them again. Thank you. PS also took out the annual subscription as that is really worthwhile”

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Posted 1 month ago

“Very professional”

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Posted 1 month ago

“I sent flowers to a friend so did not see them.”

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Posted 1 month ago

“Ordered a £118 bouquet of flowers. What arrived was nothing better than what you would expect from a petrol station. I have had no reply from Appleyard. I was so embarrassed when I turned up to the persons house who I sent the flowers too. The bouquet looks nothing like the flowers I ordered and paid for. Buyers of flowers be warned !”

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Posted 1 month ago

Hi Gavin, Thank you for bringing your experience to our attention. I’m truly sorry to hear that the bouquet you received did not meet your expectations and that you felt embarrassed during your visit. We aim to deliver beautiful arrangements that reflect our high standards, and it’s disappointing to know we fell short this time. I understand how important it is to feel confident in your purchase, and I regret that we haven’t been able to respond to your concerns promptly. Your feedback is invaluable, and we will be looking into this matter to ensure improvement in our service. If you would like to discuss this further, please reach out directly. We truly value your input and hope to have the opportunity to make this right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

Appleyard London is rated 4.6 based on 11,695 reviews