Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,745 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered based on an offer of 40% discount. The prices weren’t 40% off by any means, however I thought they looked nice and would arrive as required. When they did arrive I was very disappointed and the small size of the flowers, the lack of foliage, and the quality of the flowers themselves. To say the bouquet should have been over £50, I have seen better petrol station flowers. I was too embarrassed to gift them.”

Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to share your experience, and I’m truly sorry to hear that your expectations were not met. We aim to provide beautiful products that reflect the quality we promise, and I regret that we fell short in this instance. Your feedback about the size and quality of the flowers is incredibly valuable to us, as it helps us understand where we need to improve. We want our bouquets to bring joy and be worthy of gifting, so I can understand your disappointment. If you would like to discuss this further or explore options with us, please reach out to customerservices@appleyardlondon.com. We genuinely appreciate your feedback and hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“Excellent quality”

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Posted 2 months ago

“First time I've used these and last! Ordered flowers in Thursday for Mothers day, actually ordered them for Sat delivery but let me down No worries I thought as it was for the Sunday anyway, didn't deliver then either. Zero communication on Sunday just an automated email response. Utterly disgusted and for Mothers day as well (of which mine is battling cancer) I will demanding a full refund immediately and avoid this lot and stick to Interflora or someone way more reputable!!”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for sharing your concerns, and I’m truly sorry to hear about your experience. I can only imagine how disappointing it must be, especially given the significance of Mothers Day and your personal situation. We strive for timely delivery and open communication, and I regret that we fell short in your case. Your feedback is invaluable, and I would urge you to reach out to us at customerservices@appleyardlondon.com so we can address your concerns and work towards a solution. We genuinely appreciate the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“Very good”

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Posted 2 months ago

“Flowers did not arrive - I ordered them 3 days ago and paid £100! They were meant to be delivered to my address for Mothers Day and I even paid extra to get guaranteed delivery by 1pm. I really wanted to surprise my mum so I’m incredibly disappointed. Order number: 600513059”

Helpful Report

Posted 2 months ago

Hi Izzet, Thank you for your feedback. I'm truly sorry to hear that your flowers did not arrive as expected, especially when they were meant to be a special surprise for your mum on Mother's Day. We understand how important timely delivery is, and I can imagine your disappointment. We’d like to investigate this issue further and hopefully find a solution for you. Please reach out to us at customerservices@appleyardlondon.com with your order details, and we'll do our best to assist you. Your experience is important to us, and we appreciate the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“Terrible flowers and far to much green folage the vase was smashed to pieces”

Helpful Report

Posted 2 months ago

Hi Brigitte, Thank you for your feedback. I'm genuinely sorry to hear that you were disappointed with the flowers and that the vase arrived broken. It’s important to us that our arrangements are both beautiful and well-presented, and your comments highlight an area where we need to improve. If you'd like to discuss your experience further or if there’s anything we can do to assist you, please reach out to us at customerservices@appleyardlondon.com. Your satisfaction matters to us, and we hope to make amends. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“To many green foliage and roses past their best.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. I'm sorry to hear that you found the bouquet lacking in fresh roses and that the greenery was overwhelming. We aim for a balanced and vibrant arrangement, and I appreciate your insights as they help us improve. If you’d like to discuss this further or share more details about your experience, please feel free to contact us at customerservices@appleyardlondon.com. Your satisfaction is important to us, and we hope to have the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“Unimpressed with bouquet as too many green foliage stems and not many flowers and very uninspiring flowers. Doesn't say if any of plastic is recyclable either and there is a lot to throw away, which I hate doing.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback, and I'm sorry to hear that the bouquet did not meet your expectations. I understand how frustrating it can be when the balance of foliage and flowers feels off, and we appreciate your comments regarding the presentation. Regarding the recyclability of our packaging, we strive to be environmentally conscious, and your input is crucial in helping us improve. Your experience is important to us, and I want to ensure that we address your concerns properly. If you would like to discuss this further, please reach out to us at customerservices@appleyardlondon.com. We value your thoughts and hope to have the opportunity to make things right for you. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“What a great company easy to use website great choice of flowers fast delivery lovely card came with it very well packaged will definitely use appleyard again Thank you 😊”

Helpful Report

Posted 2 months ago

“Sadly the daffodils that my son ordered for his mother for Mother’s Day are not good at all. They arrived Wednesday and didn’t look good when unpacking them and they are just about dead today. (Saturday) . The bunches I bought from M&S are still going strong. Maybe the gifted daffodils are just in transit too long or not the best choice for shipping”

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Posted 2 months ago

“very good customer service on time delivery the rose plant was carefully wrapped for delivery and looked wonderful thank you i am very happy of my order”

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Posted 2 months ago

“Always a great service and tracking is reassuring”

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Posted 2 months ago

“Prompt delivery, beautiful roses.”

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Posted 2 months ago

“My Mothers Day bouquet was delivered on Monday, 24th March, rather than Friday, 28th, as requested. I followed your flower care tips and the bouquet looked quite pretty, except that there was too much greenery in relation to flowers. Unfortunately one of the spray of tiny rosebuds has already died and I don’t think that the other one and the two gerberas will last until Mother’s Day on Sunday, so disappointing. Monday, 31st March I was asked to contact the Customer Services department and I am very pleased with their prompt response and resolution of the problem. I was offered a replacement bouquet which I was happy to accept. Yesterday morning a lovely bouquet, which looks much fresher than the original, was delivered, so I had my flowers to enjoy on Mother's Day. Thank you.”

Helpful Report

Posted 2 months ago

Hello, we are sorry to hear about your experience and we would like to assist you. Please can you reach out to us at customerservices@appleyardlondon.com and provide us with your order number or delivery post code.

Posted 2 months ago

“Beautiful flowers really well presented recipients always delighted”

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Posted 2 months ago

“Absolutely Gorgeous Hydrangea plant. Wasn't sure what to expect, i ordered the white and it arrived in a huge box so was well protected and im now 4 weeks on and it still looks amazing ....... Would definately recommend Xx”

Helpful Report

Posted 2 months ago

“Ordered flowers and paid extra for the bigger size. When they arrived they looked nothing like in the photo. What I got was a few extra green leaves. Please see attached photos of what I should have received and what was actually delivered.. Contacted customer services and they really could not care any less…. Avoid.”

Helpful Report

Posted 2 months ago

Hi Tim, I'm really sorry to hear about your recent experience with your order. It’s disappointing to know that what you received did not match your expectations or the photo, and I can understand your frustration with that. We aim to create beautiful arrangements that our customers can be proud of, and it sounds like we fell short this time. I also apologize for your experience with our customer service team; that’s not the level of support we strive for. Your feedback is very important to us, and we'll be looking into this issue further. If you’d like to discuss this more or if there's anything we can do to assist you, please feel free to reach out. We appreciate your honest review and hope to restore your faith in us. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“A always chose Appleyard London because they always deliver beautiful flowers on time. Also I have a subscription and save a lot of money this way.”

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Posted 2 months ago

“Plants bought as presents and both very well received - thank you”

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Posted 2 months ago

“I actually forgot my wedding anniversary, then i came across to Appleyard ordered night before and they delivered to the doorstep next day before afternoon with just normal delivery service! It was amazing and absolutely saved my day😇 many thanks to the team👏”

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Posted 2 months ago

Appleyard London is rated 4.6 based on 11,745 reviews