Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,744 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Roses arrived on time - but leaves were already dry and falling off. After a few days the flowers were very sad and disappointing. Not the quality I expected - we have used Appleyard many times but will now look elsewhere.”

Helpful Report

Posted 1 month ago

“Received the flowers for mothers day. The box was impressive but the flowers not so. A sparse bunch. Lots of greenery more so than flowers. 2 single roses are still going and look beautiful, however the 2 singles with multiple rose buds on each never opened and were dead and wilted within 3 days. Such a shame. Not sure what cost was but i would say probably not worth the money. My supermarket flowers last me weeks!!!”

Helpful Report

Posted 2 months ago

“The flowers were beautiful and arrived on time. However, the bunch seemed small for the price and they didn’t even last a week!”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback, and I’m glad to hear that the flowers were beautiful and arrived on time. I sincerely apologize that the size didn’t meet your expectations and that the longevity of the blooms was disappointing. We strive to offer quality arrangements that leave a lasting impression, so your comments are important to us. I will ensure your feedback is shared with our team as we continually work on enhancing our offerings. If you have any further concerns or suggestions, please do not hesitate to reach out to us at customerservices@appleyardlondon.com. We appreciate your insights and hope we can provide a better experience in the future. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“I am a recipient of Appleyard Flowers on 31/3/25. However this morning 2/4/25 I woke to find dead peach spray roses!! Aghast from a sad recipient of Mother’s Day flowers although they came a day late. All instructions followed and happiness reigns with rest of bouquet. Please note previous deliveries were healthy living flowers for a good week plus with repeated water refreshments! Just wanted to share with Appleyard Flowers and not go through my daughter who would be upset to know this especially as she’s purchased a three-month subscription! Lola I’ve tried downloading a photo of dead roses but your system doesn’t allow me too!”

Helpful Report

Posted 2 months ago

“The flowers were excellent however, I’m unsure if I would use Appleyard again unless I can figure out how to have fewer emails. Before the flowers arrived there were so many emails it was only a matter of time before the recipient saw one come through and the surprise was spoiled.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback and for highlighting the quality of our flowers. I sincerely apologize for the inconvenience caused by the number of emails leading up to the delivery. We aim to keep our customers informed, but I understand that this can impact the element of surprise. Your comments are invaluable to us, and I will certainly share your concerns with our team. We are always looking for ways to enhance our service, and your insights will help us find a better balance. If you have any further suggestions or would like to discuss this issue in more detail, please feel free to reach out to us at customerservices@appleyardlondon.com. We appreciate your understanding and hope to serve you better in the future. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“Ordered flowers for mother's day with delivery on Saturday. Unfortunately the delivery wasn't made until Monday and the flowers were past their best. I'm not sure where the fault lies for the original issue but Appleyard sent a replacement which arrived on Tuesday and refunded 50% of the order value. Unfortunately mother's day was missed but Appleyard did try to put it right.”

Helpful Report

Posted 2 months ago

Hi Allan, Thank you for taking the time to share your feedback, and I'm very sorry to hear that your Mother’s Day flowers did not arrive as expected. We understand how important timely delivery is, especially for special occasions, and it’s disappointing to know we didn’t meet that commitment. I'm also sorry for the inconvenience you've experienced with our phone lines. Your concerns are important to us, and we would appreciate the opportunity to make things right. If you would like to discuss this further, please feel free to reach out to us at customerservices@appleyardlondon.com. We value your feedback and hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“Flowers looked very lovely for first three days and even after cutting stems and changing water the roses then began to droop.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback, and I'm sorry to hear that your roses began to droop after just a few days. We aim for all our flowers to last beautifully, and it's disappointing when that doesn't happen. I appreciate you taking the time to care for the arrangement by cutting the stems and changing the water. Your experience is important to us, and we'll certainly consider your comments as we work to improve our quality. If you'd like to discuss your experience further or have any other concerns, please feel free to reach out. We truly value your input and hope to have the chance to make this right for you. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 3 months ago

“After a disappointing valentines flower delivery and initial poor customer service., Max stepped in and took over. My star rating is based on the quality of flowers sent not the customer service from Max”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your feedback with us, and I'm genuinely sorry to hear about your experience. It’s disappointing to learn that the flowers did not last as expected, and I completely understand how frustrating it must be to have had such a negative first experience with us. We appreciate your comments on our customer service and refund policy. Your concerns are important to us, and we will certainly take them into consideration as we strive to improve our services. If you would like to discuss your experience further, please feel free to reach out directly. We value your input and hope to have the chance to regain your trust. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 3 months ago

“The recipient tells me that the flowers are lovely, and I realise that you cannot guarantee delivery times, but I am disappointed that the delivery was at 8.50pm and left in my friend’s porch as I assumed that would only happen if they were out.”

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Posted 5 months ago

“* Reviewed my review to be more accurate Unfortunately the flowers were late in arriving these were ordered for the wife of a dear friend who was really poorly but unfortunately he passed away before they arrived so it was sort of okay due to the lengthy late delivery there was a enough time lapse with delayed delivery that it wasn't to much of an issue”

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Posted 5 months ago

“The service was great. The onslaught of emails and texts AFTER what I ordered had been delivered would put me off using the service again.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review and for highlighting the great service you received. We’re glad to know that aspect met your expectations. We apologize for the volume of communications you've experienced after your order was delivered. Your feedback is invaluable, and we’re currently reviewing our processes to ensure a more balanced approach moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your input and hope to serve you better in the future. Best, Appleyard London Customer Support Team

Posted 6 months ago

“Lovely but pricey.”

Helpful Report

Posted 8 months ago

Hi, We wanted to let you know that we will be reaching out to you shortly regarding your recent experience. Your feedback is important to us, and we’d appreciate it if you could respond when you receive our message. Thank you for your cooperation, and we look forward to resolving this matter together.

Posted 8 months ago

“Not very happy with the look of this bouquet I sent my sick friend And she didn’t find the message!”

Helpful Report

Posted 11 months ago

“Flowers bouquet was slightly disappointing, looked richer on the picture, as for delivery no complains arrived perfectly on time and well”

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Posted 11 months ago

“Product was as far as we know good but we paid extra for the 2 hour delivery slot option and expected to be able to select a 2 hour slot. What actually happened was at 9:15 on the day we were told that they would be delivered between 14:34 and 16:34. The sort of service you frequently get as standard with Amazon deliveries.”

Helpful Report

Posted 1 year ago

“The flowers are nice, but it could be packed better. I ordered flowers from you before and they're were always packed nice and arrived standing up in the box. This time flowers were just dropped in the box and one side of the bouquet was a bit damaged.”

Helpful Report

Posted 1 year ago

“The flowers were good but did not look as good as I thought they would from your pictures on the website. There were not as many flowers as I thought there would be. I am hoping the second bouquet will be better.”

Helpful Report

Posted 1 year ago

“I ordered a bouquet for my parents wedding anniversary and paid the extra for a slightly larger bouquet and when it arrived it was rather small - I’ve used Appleyard before and always been happy with the service but was rather disappointed on this occasion.Delivery driver left the bouquet outside on the doorstep too- lucky it wasn’t raining”

Helpful Report

Posted 1 year ago

“Hat box was beautiful but roses in the table piece were a little wilted and didn’t last as long as I would expect”

Helpful Report

Posted 1 year ago

We're really sorry to hear about your disappointment. We strive to ensure all our customers are satisfied with our service. Please expect a message from our team soon to discuss this further.

Posted 1 year ago

“Very pretty bouquet , the white roses were lovely but the hydrangeas died after two days and had to be thrown away”

Helpful Report

Posted 1 year ago

We're really sorry to hear about your disappointment. We strive to ensure all our customers are satisfied with our service. Please expect a message from our team soon to discuss this further.

Posted 1 year ago

Appleyard London is rated 4.6 based on 11,744 reviews