Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,599 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,599 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 16th August 2026

408

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good product and good price with selectable delivery, so pleased there. During check out I got a visual screen saying order complete, but no correspondence after that. On the delivery day I prompted via WhatsApp (answered within an hour) and suddenly the confirmation email and delivery details arrived. If that hadn't glitched it would be 5 stars, but as it was a birthday present it was mildly worrying. The orchid itself is beautiful.”

Helpful Report

Posted 1 day ago

Hello Mr, We’re glad the orchid is beautiful and that the delivery options worked for you. We’re sorry about the checkout glitch and the delay in receiving the confirmation. We will reach out to you to further understand what happened. Kind regards, Team Appleyard London

Posted 1 day ago

“I would appreciate having a wider selection of gifts for newborn babies, especially options that include a soft toy.”

Helpful Report

Posted 1 month ago

Hello Haruna, Thank you for sharing your feedback. We understand you’d appreciate a wider selection of gifts for newborn babies, especially with a soft toy. We’ll pass your note to the relevant team for consideration. Kind regards, Team Appleyard London

Posted 3 weeks ago

Hi Haruna, Thank you for sharing your feedback. We’ll pass this along to the team and take your suggestion about a wider range of newborn gifts, including soft toys, into account. If you have any specific ideas or preferences you’d like to share, we’d love to hear them. Kind regards, Team Appleyard London

Posted 3 weeks ago

“I have bought flowers from Appleyard before but this time, i was so disappointed. I got an email on Wednesday at 8pm saying they had been dispatched. They were delivered by Yodel at 6:25pm on Thursday. The box was delivered ripped open, the flowers were wilting and looked in bad condition. I followed the directions on the how to care for your flowers email from Appleyard. 24 hours later and they were even worse, wilted, dead. I don’t know if it was poor handling by Yodel or the lack of water for 24 hours (the sponge thing they were wrapped in was drying out), or maybe a combination of both? Edited to add: Appleyard emailed me today to ask me to revise my above negative review and leave a positive review because they gave me credit. Although the matter was dealt with satisfactorily and the second flowers were good, the first flowers were disappointing and it wouldn’t be ethical for to remove my initial review entirely as it would be a false reflection of what happened. Instead, i will state that the flowers i bought with the credit to replace the first disappointing flowers were great and of much better quality, thank you. I decided to pay the extra on the delivery of the second flowers, so that they would get delivered before lunchtime, hoping they wouldn’t dry out so much by then, i think that also helped.”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear your flowers arrived in such a poor condition and that the delivery timing didn’t meet your expectations. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any photos you have. We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 4 months ago

“Edit: I have since been contacted and have been offered a replacement bouquet. I contacted you on Wednesday 18th of March via the 100% Happiness scheme page. Since then, apart from being added to a newsletter I have received nothing. And when I tried to log it again, I can’t because the date of delivery is more than 7 days ago. The photos I have tried to attach were taken on the 18th of March. The flowers were delivered on 13th of March. However they won’t upload, the cynic in me thinks this is on purpose. I have clicked contact is via email and page not found. (For Valentine’s Day my husband had flowers delivered from a different company and they were still going strong 2.5 weeks later)”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention. We sincerely regret that your experience did not meet expectations. Please know that we take your concerns seriously and have already reached out to discuss a resolution. We are committed to addressing the issue and ensuring it is resolved to your satisfaction. We look forward to turning this situation around and restoring your trust in our company.

Posted 4 months ago

“Flowers were very pretty”

Helpful Report

Posted 4 months ago

Hi there, Thanks for taking the time to share your experience. I’m glad the flowers were pretty, though I’m sorry the overall experience didn’t meet your expectations. If there’s anything we can do to improve things for you, please contact our customer services team at customerservices@appleyardlondon.com with your order number and brief details. We’ll look into it and arrange a suitable remedy if needed. Kind regards, Team Appleyard London

Posted 4 months ago

“The flowers were beautiful when they arrived, I had two arrangements from my two children. I did what the instructions said, two days later the roses on both arrangements started to look very sad, and today I had to get rid of a few. Not happy knowing how expensive they are!”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear that the flowers didn’t stay fresh and that you’re disappointed with the experience. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll arrange a suitable remedy (replacement or refund) as quickly as possible and investigate the issue. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 4 months ago

“I had an enormous 'Apple yard' bouquet delivered on Mother's Day from my son in America. Stunning ! But since all the sprays of small, pink roses & some of the greenery have drooped and are dying. I took time following the care advice to the T, but to no avail!”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear that your “Apple yard” bouquet didn’t stay fresh and that you followed the care guidance to no avail. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll arrange a suitable remedy (replacement or refund) as quickly as possible and investigate the issue. Kind regards, Team Appleyard London

Posted 4 months ago

“Having decided to try as a first time customer, underwhelmed by the flowers delivered and the customer service which followed in pursuit of a refund. Website imagery can look fantastic, but on my experience, the delivered goods did not meet the expectations. Excellent marketing but not followed through with the overall experience and owning the messages of customer promise on the website.”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear your experience didn’t meet expectations and that the service around your issue fell short. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll arrange a suitable remedy (replacement or refund) as quickly as possible and investigate the issue. Kind regards, Team Appleyard London

Posted 4 months ago

“I ordered the Spring Narcissi Planter. It arrived badly packed, only being wrapped in a single layer of bubble wrap. The rest of the box had no extra packing to stop the contents moving around during transportation. Consequently the plants very a bit battered and bruised when received and most of the moss and a lot of dirt had fallen out. Luckily I managed to re-plant the bulbs and now they are growing well.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear your Spring Narcissi Planter arrived with insufficient packing and that contents were damaged. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 4 months ago

“Ordering was very straight forward, prompt and easy. Cons. Delivery with yodel needs improving. Not happy £80 worth of flowers could have been left on door step.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the delivery issue and that the flowers weren’t left as expected. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 5 months ago

“picture on the website did not hold up”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear the picture didn’t match what you received. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 5 months ago

“Nice flowers. Delivery at 7pm on Valentine's Day. That is far too late. And the driver just left them on the doorstep without knocking or ringing the bell.”

Helpful Report

Posted 5 months ago

“I bought flowers for my friend and it was supposed to be a surprise, but the courier just left them on the porch without even trying to ring the flat bell. I’m so disappointed with the service.”

Helpful Report

Posted 8 months ago

Hi, I’m really sorry to hear that the courier left the flowers on the porch without attempting to ring the bell. That’s disappointing, and it’s not the experience we want to deliver. We take situations like this seriously and would like to look into what happened and make things right. Please contact us at customerservices@appleyardlondon.com with your order details so we can investigate and arrange a suitable resolution. Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in us. Warm regards, Team Appleyard London

Posted 8 months ago

“Roses arrived on time - but leaves were already dry and falling off. After a few days the flowers were very sad and disappointing. Not the quality I expected - we have used Appleyard many times but will now look elsewhere.”

Helpful Report

Posted 1 year ago

“Received the flowers for mothers day. The box was impressive but the flowers not so. A sparse bunch. Lots of greenery more so than flowers. 2 single roses are still going and look beautiful, however the 2 singles with multiple rose buds on each never opened and were dead and wilted within 3 days. Such a shame. Not sure what cost was but i would say probably not worth the money. My supermarket flowers last me weeks!!!”

Helpful Report

Posted 1 year ago

“The flowers were beautiful and arrived on time. However, the bunch seemed small for the price and they didn’t even last a week!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, and I’m glad to hear that the flowers were beautiful and arrived on time. I sincerely apologize that the size didn’t meet your expectations and that the longevity of the blooms was disappointing. We strive to offer quality arrangements that leave a lasting impression, so your comments are important to us. I will ensure your feedback is shared with our team as we continually work on enhancing our offerings. If you have any further concerns or suggestions, please do not hesitate to reach out to us at customerservices@appleyardlondon.com. We appreciate your insights and hope we can provide a better experience in the future. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“I am a recipient of Appleyard Flowers on 31/3/25. However this morning 2/4/25 I woke to find dead peach spray roses!! Aghast from a sad recipient of Mother’s Day flowers although they came a day late. All instructions followed and happiness reigns with rest of bouquet. Please note previous deliveries were healthy living flowers for a good week plus with repeated water refreshments! Just wanted to share with Appleyard Flowers and not go through my daughter who would be upset to know this especially as she’s purchased a three-month subscription! Lola I’ve tried downloading a photo of dead roses but your system doesn’t allow me too!”

Helpful Report

Posted 1 year ago

“The flowers were excellent however, I’m unsure if I would use Appleyard again unless I can figure out how to have fewer emails. Before the flowers arrived there were so many emails it was only a matter of time before the recipient saw one come through and the surprise was spoiled.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and for highlighting the quality of our flowers. I sincerely apologize for the inconvenience caused by the number of emails leading up to the delivery. We aim to keep our customers informed, but I understand that this can impact the element of surprise. Your comments are invaluable to us, and I will certainly share your concerns with our team. We are always looking for ways to enhance our service, and your insights will help us find a better balance. If you have any further suggestions or would like to discuss this issue in more detail, please feel free to reach out to us at customerservices@appleyardlondon.com. We appreciate your understanding and hope to serve you better in the future. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“Ordered flowers for mother's day with delivery on Saturday. Unfortunately the delivery wasn't made until Monday and the flowers were past their best. I'm not sure where the fault lies for the original issue but Appleyard sent a replacement which arrived on Tuesday and refunded 50% of the order value. Unfortunately mother's day was missed but Appleyard did try to put it right.”

Helpful Report

Posted 1 year ago

Hi Allan, Thank you for taking the time to share your feedback, and I'm very sorry to hear that your Mother’s Day flowers did not arrive as expected. We understand how important timely delivery is, especially for special occasions, and it’s disappointing to know we didn’t meet that commitment. I'm also sorry for the inconvenience you've experienced with our phone lines. Your concerns are important to us, and we would appreciate the opportunity to make things right. If you would like to discuss this further, please feel free to reach out to us at customerservices@appleyardlondon.com. We value your feedback and hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“Flowers looked very lovely for first three days and even after cutting stems and changing water the roses then began to droop.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback, and I'm sorry to hear that your roses began to droop after just a few days. We aim for all our flowers to last beautifully, and it's disappointing when that doesn't happen. I appreciate you taking the time to care for the arrangement by cutting the stems and changing the water. Your experience is important to us, and we'll certainly consider your comments as we work to improve our quality. If you'd like to discuss your experience further or have any other concerns, please feel free to reach out. We truly value your input and hope to have the chance to make this right for you. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

Appleyard London is rated 4.6 based on 12,599 reviews