Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,382 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,382 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 13th April 2026

406

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“On 14th March a box of flowers which was ordered by my grand daughter was just left in the foyer downstairs upside down. The hairdresser brought the box upto me. On opening the box most of the stems were out of the sachet but there was too.much greenery. The roses looked half dead also the lilies I cut the stems and left them in water I rose actually opened and 1 bud of a lily.I was.so disgusted to think that my granddaughter had spent money on the quality of your flowers My daughter bought me 3 stems of lilies from M/S THEY LASTED 10 DAYS I purchased 4 stems from Asda for under £8 which lasted me for 9 days.the delivery was made by yodel again another disappointing result which gives myself my daughter and her daughter no faith in using your company ever again. I rang and sent an Email which failed.I think the decent thing to do is to reimburse my granddaughter Beth McCullen.”

Helpful Report

Posted 1 week ago

Hi there, I’m really sorry to hear about your granddaughter’s box of flowers arriving in poor condition and the trouble you’ve had contacting us. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you have (and photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London

Posted 10 hours ago

“Beautiful flowers, well packaged and delivered on time.”

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Posted 1 week ago

“Excellent flowers, excellent service. Thank you.”

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Posted 1 week ago

“I have bought flowers from Appleyard before but this time, i was so disappointed. I got an email on Wednesday at 8pm saying they had been dispatched. They were delivered by Yodel at 6:25pm on Thursday. The box was delivered ripped open, the flowers were wilting and looked in bad condition. I followed the directions on the how to care for your flowers email from Appleyard. 24 hours later and they were even worse, wilted, dead. I don’t know if it was poor handling by Yodel or the lack of water for 24 hours (the sponge thing they were wrapped in was drying out), or maybe a combination of both? Edited to add: Appleyard emailed me today to ask me to revise my above negative review and leave a positive review because they gave me credit. Although the matter was dealt with satisfactorily and the second flowers were good, the first flowers were disappointing and it wouldn’t be ethical for to remove my initial review entirely as it would be a false reflection of what happened. Instead, i will state that the flowers i bought with the credit to replace the first disappointing flowers were great and of much better quality, thank you. I decided to pay the extra on the delivery of the second flowers, so that they would get delivered before lunchtime, hoping they wouldn’t dry out so much by then, i think that also helped.”

Helpful Report

Posted 1 week ago

Hi there, I’m really sorry to hear your flowers arrived in such a poor condition and that the delivery timing didn’t meet your expectations. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any photos you have. We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 11 hours ago

“I have found Appleyard to be very reliable and people are always very happy with the flowers they receive.”

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Posted 1 week ago

“Received my 2nd bunch of flowers that my brother had bought for my birthday (a 12 month subscription) they were Lillies and Roses. I could tell right away that the lillies had been cut way too early and would never open and I have been proved right. I ended up trying to prize them open myself to give them a helping hand but ofcourse this is not what one should do. The outside roses petals were brown. My brother tried to contact using the happiness guarantee section to no avail. I only hope my next bunch will be in a much better way otherwise he has wasted a lovely gesture.”

Helpful Report

Posted 1 week ago

Hi there, I’m really sorry to hear about the lilies and the lack of response from our happiness guarantee. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and review the happiness guarantee process to ensure it’s resolved fairly. Kind regards, Team Appleyard London

Posted 6 days ago

“First time I’ve used this company and I am delighted. A birthday gift which is reportedly perfect. My only slight negative is they arrived 3 days before the delivery date I selected. Not a problem on this occasion but would have been on other occasions”

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Posted 1 week ago

“My friend was delighted! Beautiful present Beautifully wrapped”

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Posted 1 week ago

“Terrible experience over the last few months. Ordered a bunch of flowers for Valentine’s Day which were not cheap and they came wilting. They apologised and sent me credit for this issue and I then went to use the credit on another bunch for my wife’s birthday. These flowers didn’t even turn up, got a message from the delivery company saying they were out for delivery in the morning and then within an hour this changed to order unsuccessful and made it seem that they couldn’t deliver as it was my fault, which was not the case as I had checked on the cameras and they later confirmed that the flowers didn’t even make it on the can for delivery. Spoke to the delivery company and they fobbed me off and told me they are trying to rectify the issue and made it seem like the were doing everything they could, all for them to cancel the complete delivery soon after. Have not heard from the delivery company or Appleyard on this matter. I’m someone who spends a lot on flowers every year for occasions and I have to say there are definitely better companies out there, that deliver on time and have better quality flowers. Please consider before making any orders with themselves as this is what these review are for, hope this helps.”

Helpful Report

Posted 1 week ago

Hi Nav, I’m really sorry to hear about the ongoing delivery issues and the impact this has had. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any relevant details or photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and review the credit situation to ensure it’s resolved fairly. Kind regards, Team Appleyard London

Posted 6 days ago

“Incredible service and beautiful flowers. I had a minor issue and Appleyard resolved it immediately with no hassle. Excellent excellent service.”

Helpful Report

Posted 1 week ago

“Ordered using a credit for previous poor quality flowers sent to a friend. To be safe was being delivered to my address so could check ok first. Yodel have not delivered and despite emailing and trying to contact Appleyard have only had an automated response. Have now claimed another credit which is getting bigger each time they have to credit me for poor quality or non delivery. I will soon have a massive credit but won't ever get to use it because nothing will ever get delivered. Replacement flowers have arrived.”

Helpful Report

Posted 1 week ago

Hi there, I’m really sorry to hear about the delivery issues and the impact this has had on your gifts and credits. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any relevant details or photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and review the credit situation to ensure it’s resolved fairly. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 6 days ago

“I ordered flowers and champagne to be delivered on Saturday 28th March at a cost of £114.97 which included £5.99 shipping charge. The flowers did not arrive with my sister until Monday 30th when she noticed the roses were wilting and the bouquet had a foliage decay smell. I understand that this is probably a courier issue but this is an expensive purchase to be less than satisfactory. It’s also disappointing that a gift for a 30th wedding anniversary was such a let down”

Helpful Report

Posted 1 week ago

Hi Vicki, I’m really sorry to hear about the wilted roses and the foliage smell. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 6 days ago

“very nice flowers that lasted a long time, it would be bettter if there were more actual colorful flowers rather than the greenery flowers”

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Posted 1 week ago

“Very nice flowers for my wife”

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Posted 1 week ago

“Like the factvthat flowers are ethically sourced. There was a good variety of choices and size. The bouquet was as expected and delivered on time. I received notifications every step of the way.”

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Posted 1 week ago

“Top-notch service and price perfectly in line with the quality.”

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Posted 2 weeks ago

“Very good quick delivery lovely flowers”

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Posted 2 weeks ago

“An excellent experience from gift selection, prompt tracked and carefully handled delivery, a beautiful flowers and expert after care guidance to maximise the bouquet.”

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Posted 2 weeks ago

“If I could give zero stars I would. Once more now making it 3 consecutive late order arrivals missing special individual occasions despite all orders giving plenty of notice. £10 credit on each past failure but still real ineptness. I don’t normally post reviews but my personal experience means I will no longer use this company nor recommend. Martin R 30/3/26”

Helpful Report

Posted 2 weeks ago

Hi Martin, I’m really sorry to hear about the repeated late deliveries and missed occasions. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any notes on the occasions. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 6 days ago

“Beautiful flowers every time and delivered on due dates.”

Helpful Report

Posted 2 weeks ago

Appleyard London is rated 4.6 based on 12,382 reviews