Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,695 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 5th April 2025

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Received the flowers for mothers day. The box was impressive but the flowers not so. A sparse bunch. Lots of greenery more so than flowers. 2 single roses are still going and look beautiful, however the 2 singles with multiple rose buds on each never opened and were dead and wilted within 3 days. Such a shame. Not sure what cost was but i would say probably not worth the money. My supermarket flowers last me weeks!!!”

Helpful Report

Posted 2 weeks ago

“The flowers were beautiful and arrived on time. However, the bunch seemed small for the price and they didn’t even last a week!”

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Posted 2 weeks ago

Hi, Thank you for your feedback, and I’m glad to hear that the flowers were beautiful and arrived on time. I sincerely apologize that the size didn’t meet your expectations and that the longevity of the blooms was disappointing. We strive to offer quality arrangements that leave a lasting impression, so your comments are important to us. I will ensure your feedback is shared with our team as we continually work on enhancing our offerings. If you have any further concerns or suggestions, please do not hesitate to reach out to us at customerservices@appleyardlondon.com. We appreciate your insights and hope we can provide a better experience in the future. Best regards, Appleyard London Customer Support Team

Posted 2 weeks ago

“My flowers were a Mother's Day gift and were disappointing. All the roses were browning on the outside, and one chrysanthemum stem was broken. I expect they weren't cheap and definitely not worth the money!”

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Posted 2 weeks ago

“Brilliant Over a week later flowers are looking amazing photo taken over 8 days since delivery!”

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Posted 2 weeks ago

“Mum loved her orchid - a lovely different mothers day present”

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Posted 2 weeks ago

“Really lovely flowers delivered in perfect condition to my Mum the day before mothers day. Arrived exactly as requested, and the card I'd added was really nice too. The flowers were in early stages, so some just opened and some starting to bloom, which is perfect as it has meant my Mum is still enjoying them nearly a week after receiving them. Quality of the blooms, colour and arrangement was great. Very happy with Appleyard and I'll use them again.”

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Posted 3 weeks ago

“I brought flowers for my mum for Mother’s Day. It was easy to order and they were delivered on time. My mum said the flowers are lovely and are lasting well. She is very pleased with the flowers”

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Posted 3 weeks ago

“I have just received a beautiful bouquet with chocolates for Mother's day. I would highly recommend this company for their service”

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Posted 3 weeks ago

Hi, Thank you for taking the time to share your experience, and I'm truly sorry to hear that the bouquet you received did not meet your expectations. We strive to provide arrangements that reflect the beautiful photos on our site, and it’s disheartening to learn we fell short on this occasion. I understand how disappointing it must be, especially when a special occasion is involved. Your feedback is important, and we’re committed to making improvements based on your concerns. If you're open to it, please reach out to us at customerservices@appleyardlondon.com so we can address your experience further. We hope to have the opportunity to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 2 weeks ago

“Arrived dead the day after mother’s day despite me paying £19.99 for guaranteed delivery. Spoke to customer service about a refund and was told I’d hear back within 48 hours - that was 3 days ago.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience with your order. It's disappointing to learn that the flowers arrived in such a condition, especially after paying for guaranteed delivery. We value our customers' satisfaction and understand how frustrating it must be not to receive a timely response regarding your refund. Your concerns are important to us, and we will make sure to address them promptly. Please reach out to us directly at customerservices@appleyardlondon.com if you’d like to discuss this further. We genuinely hope to have the opportunity to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 2 weeks ago

“This was my sixth order over the last 2 or 3 years - if we are looking for something a bit special, we always now come here.”

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Posted 3 weeks ago

“My daughter purchased flowers for my wife for Mothers Day. The quality is very poor, I purchased better from Tesco! Very disappointed and money wasted!”

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Posted 3 weeks ago

“Fast delivery as promised for Mother’s Day and a beautiful bouquet.”

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Posted 3 weeks ago

“I must say I was apprehensive about ordering an orchid plant online, it was last minute for my mums birthday, i was abroad couldn't get to the usual flower shop, had reservations aboit the quality etc what I got was exactly the same as the photo amd what was promised, rapid delivery healthy plant thank you will use again”

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Posted 3 weeks ago

“Beautifully presented. Only negative was that there was no food”

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Posted 3 weeks ago

“I bought flowers as a Mothers Day gift. Two days later the flowers were withered and wilting. To top it off, the delivery driver just dumped them round the side of the house and didn't bother knocking. Luckily, I was at the property as my mum is disabled and she wouldn't have been able to go out and get them. I also gave the driver a telling off. Utter garbage and I'll be going elsewhere in future.”

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Posted 3 weeks ago

“Your online check out is not working. Happy to go somewhere else to get my flowers.”

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Posted 3 weeks ago

“Flowers arrived on time and were mostly ok but a little crushed with a couple of heads broken off. I think Appleyard need to review how they package the flowers - especially something to protect the top of the flowers.”

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Posted 3 weeks ago

“Excellent quality and reliable delivery ! Well done!”

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Posted 3 weeks ago

“Always a great service and beautiful flowers from Appleyard 💐”

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Posted 3 weeks ago

“Delivery was on time, flowers were exactly as described and my Mum was delighted with them”

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Posted 3 weeks ago

Appleyard London is rated 4.6 based on 11,695 reviews