Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,443 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to order and reliable. Products were high quality.”

Helpful Report

Posted 2 weeks ago

“I am disgusted - I ordered flowers for delivery today - they were despatched on Friday - this is not next day delivery and means the flowers have been in a warehouse for 2 days They should have told me and I would have asked for delivery on Tuesday Having complained, they dealt with my VERY WELL and as a result I would have no hesitation about buying again”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear about the delay and that your flowers weren’t delivered as expected. This isn’t the service standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 2 weeks ago

“Many compliments on the flowers, which did look beautiful in the pictures.”

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Posted 2 weeks ago

“Great servie,arrived on time and friend very very please with the flowers and chocolates”

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Posted 2 weeks ago

“Very happy with my order … beautiful flowers”

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Posted 2 weeks ago

“Never disappoints always top quality”

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Posted 2 weeks ago

“Flowers were sent as a birthday gift to a friend and she is absolutely delighted with them. From the pictures I have seen they look simply stunning! Really easy to use website and ordering process, with a speedy delivery. Many thanks indeed!”

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Posted 3 weeks ago

“I am very disappointed. I sent flowers and chocolates to my girlfriend, but she contacted me to say that the flowers had arrived wilted and were already dying. She was very disappointed and upset, so I find this extremely disappointing as well. I also contacted customer service, but I have not received any reply. I chose Appleyard because of its reviews and the beautiful appearance of the bouquets, so it is truly disappointing that my first purchase turned out this way”

Helpful Report

Posted 3 weeks ago

Hi there, I’m really sorry to hear about your disappointing experience with the delivery and the lack of response from our team. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London

Posted 2 weeks ago

“Flowers do not last more than a couple of days. They are tied and so we should not have to untie to remove the leaves that are left on when wrapped but even when leaves removed and water changed every other day they still don’t last. This has been every bouquet we have received. Very disappointed”

Helpful Report

Posted 3 weeks ago

Hi there, I’m really sorry to hear that your flowers aren’t lasting and that you’ve consistently been disappointed. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order numbers, delivery dates, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 3 weeks ago

“I bought a lovely big bouquet of Lillies for my anniversary. They smelled incredible and they're only ready to be thrown out now 2 weeks later”

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Posted 3 weeks ago

“Flowers were very special and recipient absolutely loved the. Experience was seamless from start to finish. You came recommended and I will recommend going forward and will definitely use again.”

Appleyard London 5 star review on 6th May 2026

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Posted 3 weeks ago

“Arrived as gift on the scheduled day of delivery in perfect condition and receiver really loved the flowers and the added note to it.”

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Posted 3 weeks ago

“I was in a panic when my son lost his phone during a trip. But thanks to Shaw, I found it within a few minutes!”

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Posted 3 weeks ago

“Got flowers a girl I’m dating and they delivered them perfectly and followed delivery instructions amazingly.”

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Posted 3 weeks ago

“Amazing flowers and beautifully put together. Fast delivery”

Appleyard London 5 star review on 5th May 2026

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Posted 3 weeks ago

“Great service as usual.”

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Posted 3 weeks ago

“Amazing delivery service and presentation”

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Posted 3 weeks ago

“Excellent service and beautiful quality of gift ordered”

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Posted 3 weeks ago

“Beautiful flowers, delivered on time and exactly as expected. My sister loved them. Great service and very reliable. Highly recommend!”

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Posted 3 weeks ago

“I first purchased from this company over 10 years ago. The last few orders have been disastrous. Flowers went missing in post. Credit raised against account and replacements orders. Wrong flowers arrived, credit raised account replacements ordered. Flowers arrived in terrible condition. Credit raised. Deceived to use the credit and try again. Died flowers arrived. Credit raised on account. Decided to share my experience on this review. Email received....."We would therefore recommend using a supplier in the future that can be trusted to fulfil your expectations better, rather than entrust us with your custom only for us to disappoint. Flowers are an emotional gift intended to bring joy to the recipient. Customers place us in a position of trust in their relationships. When we feel we are not worthy of that position, we would rather not have the responsibility." So avoid disappointment from a company that acknowledges they are unable deliver and use an alternative that can. In addition they have withdrawn all the credit on my breaching their flower guarantee. Avoid avoid avoid.”

Helpful Report

Posted 4 weeks ago

Hi there, I’m really sorry to hear about the continued issues with your orders and the frustration this has caused. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order numbers, dates, and any details you can share (and photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London

Posted 3 weeks ago

Appleyard London is rated 4.6 based on 12,443 reviews