Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,743 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,743 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wow, after finally receiving the flowers I ordered (after a poorly delivery service with Yodel) for my wife for our anniversary, we were both overwhelmed with how beautiful they were. Ordered flowers online before from other florists and I have to say Appleyard surpass them all. Thank you Appleyard. Will definitely use again and highly recommended. ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 weeks ago

“Incredible service every single time. I have permanently moved to Appleyard after being consistently disappointed by other flower delivery services. Appleyard flowers are consistently high-quality, everyone who has received this as a gift has been flawed and loved every bunch. The flowers, chocs and toys are such a great combination. The price is fantastic too, it doesn't break the bank and every delivery has been on time and flawless.”

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Posted 2 weeks ago

“Appleyard had a wonderful selection of flowers including seasonal options. The price was a little on the high side but the service was great. Arrived on time at the correct address with updates for tracking the order.”

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Posted 3 weeks ago

“The order was not delivered as per the booking. It was arranged for the following day. I received an apology email and an upgrade in the flower number, but delivering the bouquet one day later and in a slot of 19:00-21:00 is very disappointing. If I knew this would happen, I would not order from this company, even if it was for free!”

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Posted 3 weeks ago

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear that your order did not go as planned. We understand how disappointing it can be to have delays, especially when you’re looking forward to a timely delivery. Your feedback about the timing and communication is invaluable to us, and we’ll use it to improve our processes moving forward. If there’s anything further you’d like to discuss or if we can assist you in any way, please don’t hesitate to reach out to us at customerservices@appleyardlondon.com. We appreciate your understanding and hope to have the chance to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“I am overseas so cannot comment other than the efficiency”

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Posted 3 weeks ago

“Yet again another poor month of our annual subscription which was an 80th birthday gift for our Mum. Repeated issues with quality. Photos are 5 days apart. Lilies never even opened. Will never order from Appleyard again.”

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Posted 3 weeks ago

Hi there, Thank you for sharing your feedback, and I'm truly sorry to hear that your experience was disappointing. We understand how special an 80th birthday gift can be and it’s disheartening to know we didn't meet your expectations this time. Quality is something we take very seriously and your concerns are invaluable for our improvement efforts. We would like the opportunity to address this and make things right for you. If you’re open to it, please reach out to us at customerservices@appleyardlondon.com so we can discuss your experience further. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“All present and correct. Delivered on time.”

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Posted 3 weeks ago

“I wanted to send someone a bouquet which would be remembered for a long time and Appleyard certainly delivered. The recipient was very overjoyed and the service was brilliant. Flowers were very well packaged and arrived in the best condition on a very hot day!Well worth the money!”

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Posted 3 weeks ago

“My friend loved her flowers and said they were excellent quality, thank you Appleyard i will use your services again”

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Posted 3 weeks ago

“great service”

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Posted 3 weeks ago

“Keep buying from Appleyard and has always been amazing I order from New Zealand for family in the uk and it’s always nice and easy”

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Posted 3 weeks ago

“A beautiful bouquet arrived as a lovely surprise from my niece. Although I followed instructions, the lollies never opened but just rotted. The pink roses only started to open. After about 5 days I sadly had to throw all the flowers away.”

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Posted 4 weeks ago

“AppleYard have been my go-to for a while now. Always got good offers on and high quality stock. Keep up the good work!”

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Posted 4 weeks ago

“Fantatsic company, flowers arrived in pristine condition, will use again.”

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Posted 4 weeks ago

“Ordered easily arrived on time and received with thanks by recipient who were overjoyed with them.”

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Posted 4 weeks ago

“Always great quality of flowers and the Avios earning reward is great advantage”

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Posted 1 month ago

“Excellence as always!”

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Posted 1 month ago

“The friends I sent the gift to were delighted and loved the bouquet.”

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Posted 1 month ago

“Chased Appleyard and Yodel for details of my delivery to my mother which we can prove never arrived. Yodel website was still showing 3 deliveries before ours at 10pm last night l, this is despite it showing 5 more deliveries before ours 5 whole hours earlier. I followed up with yodel which showed another doorway lord knows where with a box?? We checked all surrounding streets this morning between 8 and 8:30am and no flowers or similar doorway in the entire neighbourhood. I contacted Appleyard customer service 3 times since last afternoon and no reply or follow up whatsoever. The have used Appleyard for every flower delivery for past 3 years and now I will have to review the situation as when there is a problem there is zero follow up your side l. As I stated in my emails to customer service . We have a ring doorbell and no courier van came past during these hours.”

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Posted 1 month ago

Hi Patrick, We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our team will be reaching out to you shortly to discuss a resolution. We value your support and look forward to making this right for you.

Posted 1 month ago

“It was a good experience. Thank you”

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Posted 1 month ago

Appleyard London is rated 4.6 based on 11,743 reviews