Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,382 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,382 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 13th April 2026

406

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“1) ordered 50 red roses for Valentines Day in Jan. 2) notified they’re arriving following day 3) contact Appleyard immediately, arrange to redeliver on Livechat. Confirmed, ok 4) following day, 50 red roses arrived, vday surprise ruined a month prior 5) goodwill gesture 100 roses, no additional cost 6) changed address via email, confirmed by agent 7) agent updates just part of the address and not the postcode 8) day before vday, Yodel try and deliver to an address not expecting any delivery, I’m away. Notified delivery received, wild goose chase knocking on doors, occupant refused delivery, no contact from Yodel 9) now 100 red roses down, refunded initial £60 but then had to spend £120 to buy some elsewhere, no where near as many as 100. 10) goodwill gesture offered is store credit OR a free bouquet of flowers, for a store I honestly despise and can’t trust to get a single thing right. Imagine the stress of this 4:30pm Friday evening before valentines - SHAMBOLIC! It’s been that bad and the customer service is so poor that I’ll be pursuing this with Ombudsman. DO NOT USE IF IMPORTANT EVENT / TIMING. DO NOT USE IF YOU CARE ABOUT WHO YOU ARE GIFTING TO.”

Helpful Report

Posted 1 month ago

Hi Mark, I’m really sorry for the chaotic experience and the constant issues with delivery and timing. This isn’t the service we aim to provide. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 month ago

“Thought I’d try Appleyard as website looked promising. Flowers described on website as ‘luxury bouquet of the finest red roses’. All the blooms are smaller than you’d get in your local supermarket for less than half the price, two of the roses measure same size as a two pence coin. Definitely not large headed. Zero quality control. Zero value for money. They couldn’t look more different to the nice glossed photo on the website. Very disappointing and will not be using this website ever again. Absolute joke”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear the bouquet didn’t meet expectations and that you felt the quality wasn’t up to standard. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 month ago

“My bestie loved her pink roses it was such a lovely bouquet”

Appleyard London 5 star review on 13th February 2026

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Posted 2 months ago

“Always perfect quality and service”

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Posted 2 months ago

“When your expectations aren’t a reality”

Helpful Report

Posted 2 months ago

Hi Lee, I’m really sorry to hear your expectations weren’t met. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 2 months ago

“Beautiful flowers. Prompt service and delivery on time.”

Helpful Report

Posted 2 months ago

“Hi team, I would like to cancel my order. The flowers were supposed to arrive today as indicated in my request. The recipient's birthday is today and she was at home. Very unfortunate that my surprise was ruined because of lack of service and not being able to make a simple delivery. Unfortunately the "happiness was not guaranteed" this time. :) Anyway, please refund my money and good luck with your business.”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear your bouquet didn’t arrive as expected and caused such disappointment. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share. We’ll review what happened and arrange a suitable refund or alternative resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 2 months ago

“My flowers came today and it’s looking dead crusty dusty old and a lot of broken bits I was supposed to do a photo shoot with these flowers and they just look horrible. And it’s not the delivery person’s fault because these followers were already dead when it was packaged it was already black. Old crusty very dry. Everything just horrible.”

Helpful Report

Posted 2 months ago

Hi Thabita, I’m really sorry to hear your flowers arrived looking so damaged and not suitable for your photo shoot. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share, and we’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 2 months ago

“Beautiful blooms, carefully packaged, and promptly delivered. Would use again without hesitation.”

Helpful Report

Posted 2 months ago

“The order arrived in good time and in good condition. I was also happy with the tracking information as it gave me a good eta.”

Helpful Report

Posted 2 months ago

“My friend ordered a yellow potted rose and taupe pot for my birthday. It arrived late in the day, the pot was broken and the ‘plant’ was 4 stalks stuck in compost. Some of the buds and foliage dropped off immediately and 2 days later the plant was completely dead! The replacement will arrive 11 days after the original order was due. Very disappointing. When I found out where on their site to complain they replied within several hours but the outcome in not really satisfactory. Don’t think I will be tempted to use this company. The sender also complained but still hasn’t had a reply several days later ☹️”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear your friend’s birthday gift arrived late, with a broken pot and a plant that didn’t survive. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, details, and any photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 2 months ago

“Flowers were absolutely stunning and beautifully presented, will definitely use your company again , thank you .”

Helpful Report

Posted 2 months ago

“Flowers arrived in beautiful condition and bouquet exceeded expectations, would definitely recommend”

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Posted 2 months ago

“Quick and well priced”

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Posted 2 months ago

“Beautiful flowers, good value and super service”

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Posted 2 months ago

“Beautiful, fresh flowers, delivered ontime.”

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Posted 2 months ago

“Always reliable and great flowers”

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Posted 2 months ago

“Always delivered on time and good pricing/selection.”

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Posted 2 months ago

“I ordered white roses for my friend and she loved them. They were delivered on time and exceptional quality”

Appleyard London 5 star review on 4th February 2026

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Posted 2 months ago

“Always stunning flowers and 99% delivered when they should be.”

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Posted 2 months ago

Appleyard London is rated 4.6 based on 12,382 reviews