Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,635 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Really super in all respects”

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Posted 3 months ago

“Beautiful flowers delivered on time 💐”

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Posted 3 months ago

“Flowers were for a friend recovering from an operation. She was very impressed with quality of the flowers. From the picture she sent, it was a substantial bunch. Very impressed with service and will definitely use again.”

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Posted 3 months ago

“Beautiful Flowers delivered! Nice & Fresh”

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Posted 3 months ago

“Excellent customer experience”

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Posted 3 months ago

“UPDATE: They have asked me to update my review now they have "resolved" my complaint. Complaint NOT resolved, will never use again. A relief to us both, I'm sure. Firstly, the review system is a scam. The only way to leave a review is to click that you are happy and it brings you here. If you click that you are not happy, it takes you to their website. For my third order in a row I have been let down. Instead of a hat box hamper with loads of chocolate items, my friends is getting x4 Lindt mini bars. WHAT?????? THIS IS DISGUSTING!!!! You have ruined her birthday, my gift and you have ripped us off. You should be ashamed. Disgusting company. Also, you can't phone. No phone number available, just a form and they only get back to you if they feel like it so if there is an urgent problem like "cancel that insulting gift because I'll be ashmed" then TOUGH!!!!”

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Posted 3 months ago

Hi there, I’m really sorry to hear about the issues with your order and the frustration you’ve described. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, details of what was received, and any photos you can share. We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 3 months ago

“Very good quality and selection but price makes it a little too much to use more often.”

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Posted 3 months ago

“Great communication and customer service, and wonderful bouquets… very happy indeed!”

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Posted 3 months ago

“Everything was perfect.”

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Posted 3 months ago

“Easy to order from out of country. Convenient for next day or short window for delivery.”

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Posted 3 months ago

“Good value for momey”

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Posted 3 months ago

“Well informed of process and the flowers were well presented and fresh”

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Posted 3 months ago

“Beautiful flowers always delivered on time.”

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Posted 3 months ago

“Easy to order and reliable. Products were high quality.”

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Posted 3 months ago

“I am disgusted - I ordered flowers for delivery today - they were despatched on Friday - this is not next day delivery and means the flowers have been in a warehouse for 2 days They should have told me and I would have asked for delivery on Tuesday Having complained, they dealt with my VERY WELL and as a result I would have no hesitation about buying again”

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Posted 3 months ago

Hi there, I’m really sorry to hear about the delay and that your flowers weren’t delivered as expected. This isn’t the service standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 3 months ago

“Many compliments on the flowers, which did look beautiful in the pictures.”

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Posted 3 months ago

“Great servie,arrived on time and friend very very please with the flowers and chocolates”

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Posted 3 months ago

“Very happy with my order … beautiful flowers”

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Posted 3 months ago

“Never disappoints always top quality”

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Posted 3 months ago

“Flowers were sent as a birthday gift to a friend and she is absolutely delighted with them. From the pictures I have seen they look simply stunning! Really easy to use website and ordering process, with a speedy delivery. Many thanks indeed!”

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Posted 3 months ago

Appleyard London is rated 4.6 based on 12,635 reviews