Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,383 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,383 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 13th April 2026

406

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Appleyard Flowers consistently delivers some of the most eye-catching and sophisticated arrangements I have ever seen, turning a simple bouquet into a genuine work of art that stays fresh for an incredibly long time. Every stem arrives in pristine condition, and unlike most florists where blooms fade within a week, these consistently remain vibrant and beautiful for over 2 weeks. I am also deeply impressed by their excellent customer service, which is always responsive and helpful, and the peace of mind provided by their price promise that ensures you receive premium luxury at a fair value. However, I am deducting one star due to the excessive use of plastic in the packaging; for a brand of this caliber, it is disappointing to see such a reliance on non-recyclable materials in an age where sustainable alternatives are so readily available. If they can modernize their wrapping to be more eco-friendly, this would easily be a flawless five-star service.”

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Posted 1 month ago

“Lovely flowers delivered on time and it perfect condition!”

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Posted 1 month ago

“Once again perfect. On time and delightful! Thank you.”

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Posted 1 month ago

“Good with time and good product”

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Posted 1 month ago

“Fantastic service, delivery and the roses looked great! :)”

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Posted 2 months ago

“ordered flowers from Appleyard, despite having a disappointing experience last year when they failed to include a card with a message for my partner. I ordered the flowers for Valentine’s Day a day in advance. When they arrived, it was raining, and the delivery driver they used was extremely unreliable; he left them in an unknown location, and I had to search for them myself. I have attached a picture. Furthermore, the condition of the flowers was horrendous. I contacted them via email to express my dissatisfaction, as this was far below what I expected. Since then, they have ignored my emails, only offering a £10 credit, despite the fact that the flowers were ruined, left outside in the rain, even though I had arranged delivery to my barbershop, which was open until 7 or 8 p.m. I am extremely disappointed and will not be using Appleyard again.”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear about your disappointing experience with the delivery, the condition of the flowers, and the lack of response to your messages. This isn’t the level of service we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery details, and any photos you can share. We’ll review what happened and arrange a fair resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 month ago

“First of the delivery company they use is awful I ordered them to my work (barbershop) on the high street and that was clearly opened we was open till 7/8pm for some reason the driver decided to leave the box outside behind the shops on the high street even tho it was raining, after finding them the quality how the flowers was terrible I brought it up to the company via email and all they did was offer £10 credit to my account and have ignored me since, even had a issue last valentines when they forgot to put the card on for my partner but thought I’d give them another chance will not be using again”

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Posted 2 months ago

Hi there, I’m really sorry to hear about the damaged delivery, poor condition of the flowers, and the lack of response to your emails. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery details, and any photos you can share. We’ll review what happened and arrange a fair resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 month ago

“I had the worst experience ever in my life. I ordered flowers for valentine's day but they even not delivered my order. I would not recommend this company to anyone. Worst ever company in the world.”

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Posted 2 months ago

“Sent a bouquet to our friend for her birthday and after having an operation. She was delighted with the quality and they brightened her day.”

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Posted 2 months ago

“The flowers started a great weekend celebrating close on 50 years together”

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Posted 2 months ago

“Very good product and delivered within required timescale”

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Posted 2 months ago

“I ordered flowers to be delivered to my wife on Valentines day. It is now the day after Valentines day and they have not arrived. Though I received an email from Appleyards at 20.03 last night (14th) saying ' Your order should now be with the recipient' the Yodel app was saying (and is still saying) 'With Sender'. There appears to be no way of contacting Appleyards by phone. So I have not been able to resolve this. It is appalling service and I am quite upset and distressed”

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Posted 2 months ago

“Valentine’s Day order with considerable supplement for delivery. Was due on tracking to be delivered by 9pm. Hive van with flowers seen going back to depot on tracking about 7, about 30 stops before my delivery. Customer service meant to be open to 8 but only got one message between the three channels for contacting them with no concrete help. Still no response Sunday morning. Will never use again”

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Posted 2 months ago

“I was very pleased with the roses and the courier who delivered them was very polite.”

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Posted 2 months ago

“On time,no problems, and put exactly where I said i wanted it.”

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Posted 2 months ago

“After a poor start Max at Appleyard worked some magic and made up for the initial failed delivery. My wife has now received a beautiful bouquet of roses and a refund for me. I am now allowed back in the house and life can resume happily.”

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Posted 2 months ago

Hi there, I’m really sorry to hear about the delay and the missed delivery for your Valentine’s flowers. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 month ago

“Flowers ordered 10 days ago for Valentine’s Day and at 6pm there is no sign of them. Terrible.”

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Posted 2 months ago

Hi, I’m really sorry to hear your flowers didn’t arrive as expected. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 month ago

“Dead after one day”

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Posted 2 months ago

Hi there, I’m really sorry to hear the product didn’t last and caused disappointment. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 1 month ago

“Beautiful roses”

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Posted 2 months ago

“My flowers arrived on time, after unpacking I noticed that some of the flowers were wilting after spending time in the box. I arranged them in a vase with fresh water and after a day or so they recovered.”

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Posted 2 months ago

Appleyard London is rated 4.6 based on 12,383 reviews