Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,352 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Mothers Day flowers a success.”

Helpful Report

Posted 2 weeks ago

“Lovely bunch of flowers delivered right on time!”

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Posted 2 weeks ago

“Bought as a thank you gift for a friend, so only saw a photo of the orchid plant. She seemed delighted with it. Easy ordering”

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Posted 2 weeks ago

“My mum loved her flowers!”

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Posted 2 weeks ago

“Arrived quickly and beautiful colourfu flowers”

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Posted 2 weeks ago

“very effificent - good communication and the flowers were esquisite”

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Posted 2 weeks ago

“Received my mothers day flowers sat afternoon sunday roses are leaning over all of them and several other flowers cut the stems hoping they would revive but no a complete waste of money 🤬”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear the flowers didn’t arrive in good condition and that this has impacted Mother’s Day. This isn’t the experience we aim for, and we’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos of the bouquet. We’ll arrange a suitable remedy (replacement bouquet or refund) and investigate what happened. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 2 weeks ago

“The Spring Blossom flowers from my son for Mother’s Day were delivered on Sat. When I opened them to trim their stems and place them in a vase I felt they were crushed together. On spreading them there was a white mould on the light greenery and the one of the very tired looking tulips. I had to remove many leaves, not just those going below the water, but other that had black marks on them. The alstromeria in particular had many damaged and folded leaves, that did nor recover overnight. This unfortunate incident was resolved quickly by good customer service refunding my son the cost of the flowers. I have had flowers from Appleyrd previously and they have always been very good.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear about the flowers arriving in such a poor condition. This isn’t the experience we aim for, and we’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos of the bouquet. We’ll arrange a suitable remedy (replacement bouquet or refund) and investigate what happened. Kind regards, Team Appleyard London

Posted 2 weeks ago

“A lovely selection of flowers, yet to open fully, delivered very well packaged. I knocked a star off as I thought they were being delivered the day before … but all fab apart from that 😊”

Helpful Report

Posted 2 weeks ago

“Once again dead rotting roses in bouquet second year on the trot telling son don’t order from this company again. Complained last year and got no reply exceptional customer service NOT.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear about the roses arriving in such a poor condition again. This isn’t the experience we aim for, and we’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos of the bouquet. We’ll arrange a suitable remedy (replacement bouquet or refund) and investigate what happened. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 2 weeks ago

“Received a Boquete of tulip flowers and a bottle of wine for mothers day from my son, the day I received them I put them into water , The leaves were yellowish the day of receiving them a day before mothers day ,On mothers day (today) they was drooping, they were a gift so unable to tell my son he would be that disappointed like I am, very upsetting thank you for ruining my mothers day.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear the tulips didn’t arrive in good condition and that this has affected Mother’s Day. This isn’t the experience we aim for. We’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including photos if possible). We’ll arrange a suitable remedy (replacement bouquet or refund) and investigate what happened. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 2 weeks ago

“Didn’t come anything like the pictures shown poor arrangement and flowers come damaged bent and already dying but after a slight back and forth with customer service they apologised for me not being satisfied with what I received and i was issued a full refund”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear that the bouquet didn’t meet expectations and the flowers arrived damaged. This isn’t the experience we aim for. We’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including photos of the damaged flowers if possible). We’ll arrange a replacement or a refund as you prefer and investigate how this happened. Kind regards, Team Appleyard London

Posted 2 weeks ago

“I ordered the Spring Narcissi Planter. It arrived badly packed, only being wrapped in a single layer of bubble wrap. The rest of the box had no extra packing to stop the contents moving around during transportation. Consequently the plants very a bit battered and bruised when received and most of the moss and a lot of dirt had fallen out. Luckily I managed to re-plant the bulbs and now they are growing well.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear your Spring Narcissi Planter arrived with insufficient packing and that contents were damaged. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 2 weeks ago

“Failed to deliver order and then was only informed once I contacted them that the arrangement was out of stock and unavailable. This was 2 weeks after the initial order had been placed. Absolutely ridiculous and completely unacceptable. Avoid.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear your order wasn’t delivered and that you were told it was out of stock only after you reached out. This isn’t the experience we aim for. We’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including any confirmation you have). We’ll arrange a full refund or a replacement if possible, and investigate how this happened. Kind regards, Team Appleyard London

Posted 2 weeks ago

“I ordered 100 daffodils for Mother's Day, delivered on time by Yodel. Unfortunately 22 flowers were damaged and broken and had to be discarded. No photos available as my Mother is 90yrs old and unable to use the photo function on her smart phone.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear that 22 of the 100 daffodils arrived damaged. This isn’t the experience we aim for. We’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including photos of the damaged flowers if possible). We’ll arrange a replacement or a refund as you prefer and investigate how this happened. Kind regards, Team Appleyard London

Posted 2 weeks ago

“Although my flowers had been damaged in transit I am pleased to say that Appleyard have dealt with the problem and sent a replacement bouquet really quickly.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear the Mothers Day arrangement didn’t meet expectations and arrived in poor condition. This isn’t the experience we aim for. We’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including photos if possible). We’ll arrange a replacement or a refund as you prefer and investigate what happened. Kind regards, Team Appleyard London

Posted 2 weeks ago

“ALWAYS THE MOST BEAUTIFUL FLOWERS AND ALWAYS ON TIME MY SON ORDERS FROM YOU REGULARLY AND RECOMMENDED YOU TO ME I WILL DEFINITELY BE ORDERING FROM YOU AGAIN - MAYBE AS SOON AS THIS WEEKEND ACTUALLY FOR 2 BIRTHDAYS COMING UP”

Helpful Report

Posted 2 weeks ago

“Ordering was very straight forward, prompt and easy. Cons. Delivery with yodel needs improving. Not happy £80 worth of flowers could have been left on door step.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear about the delivery issue and that the flowers weren’t left as expected. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 2 weeks ago

“Flowers were beautiful and delivered as expected.”

Helpful Report

Posted 2 weeks ago

“Good quality and a swift service you can always rely on.”

Helpful Report

Posted 2 weeks ago

Appleyard London is rated 4.6 based on 12,352 reviews