Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,695 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 5th April 2025

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Prompt delivery, beautiful roses.”

Helpful Report

Posted 4 weeks ago

“My Mothers Day bouquet was delivered on Monday, 24th March, rather than Friday, 28th, as requested. I followed your flower care tips and the bouquet looked quite pretty, except that there was too much greenery in relation to flowers. Unfortunately one of the spray of tiny rosebuds has already died and I don’t think that the other one and the two gerberas will last until Mother’s Day on Sunday, so disappointing. Monday, 31st March I was asked to contact the Customer Services department and I am very pleased with their prompt response and resolution of the problem. I was offered a replacement bouquet which I was happy to accept. Yesterday morning a lovely bouquet, which looks much fresher than the original, was delivered, so I had my flowers to enjoy on Mother's Day. Thank you.”

Helpful Report

Posted 4 weeks ago

Hello, we are sorry to hear about your experience and we would like to assist you. Please can you reach out to us at customerservices@appleyardlondon.com and provide us with your order number or delivery post code.

Posted 4 weeks ago

“Beautiful flowers really well presented recipients always delighted”

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Posted 4 weeks ago

“Absolutely Gorgeous Hydrangea plant. Wasn't sure what to expect, i ordered the white and it arrived in a huge box so was well protected and im now 4 weeks on and it still looks amazing ....... Would definately recommend Xx”

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Posted 4 weeks ago

“Ordered flowers and paid extra for the bigger size. When they arrived they looked nothing like in the photo. What I got was a few extra green leaves. Please see attached photos of what I should have received and what was actually delivered.. Contacted customer services and they really could not care any less…. Avoid.”

Helpful Report

Posted 4 weeks ago

Hi Tim, I'm really sorry to hear about your recent experience with your order. It’s disappointing to know that what you received did not match your expectations or the photo, and I can understand your frustration with that. We aim to create beautiful arrangements that our customers can be proud of, and it sounds like we fell short this time. I also apologize for your experience with our customer service team; that’s not the level of support we strive for. Your feedback is very important to us, and we'll be looking into this issue further. If you’d like to discuss this more or if there's anything we can do to assist you, please feel free to reach out. We appreciate your honest review and hope to restore your faith in us. Best regards, Appleyard London Customer Support Team

Posted 4 weeks ago

“A always chose Appleyard London because they always deliver beautiful flowers on time. Also I have a subscription and save a lot of money this way.”

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Posted 4 weeks ago

“Plants bought as presents and both very well received - thank you”

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Posted 1 month ago

“I actually forgot my wedding anniversary, then i came across to Appleyard ordered night before and they delivered to the doorstep next day before afternoon with just normal delivery service! It was amazing and absolutely saved my day😇 many thanks to the team👏”

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Posted 1 month ago

“Consistent quality and on time delivery. Flowers are always great and last!”

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Posted 1 month ago

“A great ordering experience, delivery experience and delightful reaction from my friend on receipt of the bouquet!”

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Posted 1 month ago

“Delivered quickly and really appreciated but recipient”

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Posted 1 month ago

“After some difficulties with the original order the company responded very well to the original feedback and went the extra mile. Well done!”

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Posted 1 month ago

Hi Garry, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear that you were disappointed with the quality and composition of your bouquet. We aim to provide beautiful arrangements, and it’s disheartening to learn that we missed the mark this time. I also apologize for the trouble you experienced with our email communication. Your feedback is incredibly important to us, and we take it seriously as we strive to improve our service. If there’s anything more you’d like to discuss or if you have further concerns, please feel free to reach out directly. We’d love the opportunity to turn your experience around. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

“I had a good experience”

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Posted 1 month ago

“I love the flowers”

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Posted 1 month ago

“Low quality flowers that are priced way too high. Delivery arrived at 9pm in a dented box with a lot of the flowers ruined. The only delivery note I wrote was to only drop at address. The yodel delivery driver dropped it and a Neighbourgh’s as they didn’t want to wait for my disabled mother to get to the door. Premium flower company using yodel is a joke. AVOID AT ALL COSTS. Just another company that is not worth the hype !!!I”

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Posted 1 month ago

“Flowers arrived when expected and rhe quality of them was wonderful”

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Posted 1 month ago

“Black roses arrived in superb condition, beautifully packed and in perfect bloom. I wouldn't hesitate to order from Appleyard again. Thank you.”

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Posted 1 month ago

“Great products and delivered on time.”

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Posted 1 month ago

“Ordering was easy - lovely selection of gifts. Delivery was speedy and efficient and the flowers and Prosecco arrived intact. The recipient, my son’s girlfriend, was thrilled with her surprise delivery- “a beautiful gift”. Thank you”

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Posted 1 month ago

“My friends were very happy with the flowers!”

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Posted 1 month ago

Appleyard London is rated 4.6 based on 11,695 reviews