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Appleyard London Reviews

4.6 Rating 12,527 Reviews
90 %
of reviewers recommend Appleyard London
Company Reviews Product Reviews
11,849
 Metrics Info
4.6
Based on 12,527 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Read Appleyard London Reviews

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Helen H
Verified Buyer
“👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻”
Helpful Report
Posted 1 month ago
Tim
Verified Buyer
“Impossible to call or speak to anyone. There is no option for complaints that I can find. There is no option for a general email or 'other enquiry'. I am having money taken from account and I cannot stop it unless I cancel my debit card!”
Helpful Report
Posted 1 month ago
Hi Tim, I’m really sorry you’re having trouble contacting us and that funds are being taken from your account. This isn’t what we want for our customers. Please reach out to our customer services team so we can help you resolve this as quickly as possible. Kind regards, Team Appleyard London
Posted 1 month ago
Penelope O
Verified Buyer
“Can always trust Appleyard to deliver flowers in the best condition. Living in the States it’s wonderful to be able to order birthday flowers for my sister in the UK, and cv know they will be a great success!”
Helpful Report
Posted 1 month ago
Anne H
Verified Buyer
“My friend was so thrilled with her wine and cheese package. TY!”
Helpful Report
Posted 1 month ago
Hinde
Verified Buyer
“Amazing service. Flowers stunning”
Helpful Report
Posted 1 month ago
Miss Kayleigh P
Verified Buyer
“Ordered with a specific date as a gift… arrived a day late in awful condition. I will now be purchasing again. Very disappointed”
Helpful Report
Posted 1 month ago
Hi there, I’m really sorry to hear that your order arrived late and in awful condition, especially since it was intended as a gift. This isn’t the standard we aim for, and we’ll look into what went wrong urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Warm regards, Team Appleyard London
Posted 1 month ago
Miss Kayleigh P
Verified Buyer
“Ordered with a specific date as a gift… arrived a day late in awful condition. I will now be purchasing again. Very disappointed”
Helpful Report
Posted 1 month ago
Hi there, I’m really sorry to hear that your order arrived late and in poor condition, especially since it was intended as a gift. This isn’t the standard we aim for, and we’ll look into what went wrong urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London
Posted 1 month ago
Jessica
Unverified Reviewer
“i loved my flowers for my birthday they arrived fresh and beautiful made me so happy”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Said next day delivery and couldn’t come on time for my girlfriends birthday still waiting for them to arrive now”
Helpful Report
Posted 1 month ago
Hi there, I’m really sorry to hear about the delivery issue and that it hasn’t arrived in time for your girlfriend’s birthday. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London
Posted 1 month ago
Anonymous
Unverified Reviewer
“Was not next day delivery, no number to contact and no communication. Do not order.”
Helpful Report
Posted 1 month ago
Hi there, I’m really sorry to hear about the issues with your order and the lack of communication. This isn’t the standard we aim for, and we’ll investigate urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London
Posted 1 month ago
Geoff
Verified Reviewer
“Disgusted with this company. Ordered flowers for delivery today. They emailed to let me know they've been dispatched but the delivery company, Yodel, hadn't received them. No response to several emails. They were for a birthday, not the day after ot even a future date. Please don't rely on this company. They'll let you down.”
Helpful Report
Posted 1 month ago
Hi Geoff, I’m really sorry to hear about the trouble with your order and the lack of response. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London
Posted 1 month ago
Mrs Caroline W
Verified Buyer
“Really super in all respects”
Helpful Report
Posted 1 month ago
Ms A
Verified Buyer
“Beautiful flowers delivered on time 💐”
Helpful Report
Posted 1 month ago
Miss Sonia W
Verified Buyer
“Flowers were for a friend recovering from an operation. She was very impressed with quality of the flowers. From the picture she sent, it was a substantial bunch. Very impressed with service and will definitely use again.”
Helpful Report
Posted 1 month ago
Zul
Verified Buyer
“Beautiful Flowers delivered! Nice & Fresh”
Helpful Report
Posted 1 month ago
Mrs Elaine M
Verified Buyer
“Excellent customer experience”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“UPDATE: They have asked me to update my review now they have "resolved" my complaint. Complaint NOT resolved, will never use again. A relief to us both, I'm sure. Firstly, the review system is a scam. The only way to leave a review is to click that you are happy and it brings you here. If you click that you are not happy, it takes you to their website. For my third order in a row I have been let down. Instead of a hat box hamper with loads of chocolate items, my friends is getting x4 Lindt mini bars. WHAT?????? THIS IS DISGUSTING!!!! You have ruined her birthday, my gift and you have ripped us off. You should be ashamed. Disgusting company. Also, you can't phone. No phone number available, just a form and they only get back to you if they feel like it so if there is an urgent problem like "cancel that insulting gift because I'll be ashmed" then TOUGH!!!!”
Helpful Report
Posted 1 month ago
Hi there, I’m really sorry to hear about the issues with your order and the frustration you’ve described. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, details of what was received, and any photos you can share. We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London
Posted 1 month ago
Anonymous
Verified Buyer
“Very good quality and selection but price makes it a little too much to use more often.”
Helpful Report
Posted 1 month ago
Lee
Verified Buyer
“Great communication and customer service, and wonderful bouquets… very happy indeed!”
Helpful Report
Posted 1 month ago
Apurv
Verified Buyer
“Everything was perfect.”
Helpful Report
Posted 1 month ago
Appleyard London is rated 4.6 based on 12,527 reviews
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