Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,478 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,478 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was not next day delivery, no number to contact and no communication. Do not order.”

Helpful Report

Posted 3 weeks ago

Hi there, I’m really sorry to hear about the issues with your order and the lack of communication. This isn’t the standard we aim for, and we’ll investigate urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 2 weeks ago

“Disgusted with this company. Ordered flowers for delivery today. They emailed to let me know they've been dispatched but the delivery company, Yodel, hadn't received them. No response to several emails. They were for a birthday, not the day after ot even a future date. Please don't rely on this company. They'll let you down.”

Helpful Report

Posted 3 weeks ago

Hi Geoff, I’m really sorry to hear about the trouble with your order and the lack of response. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London

Posted 2 weeks ago

“Really super in all respects”

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Posted 3 weeks ago

“Beautiful flowers delivered on time 💐”

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Posted 3 weeks ago

“Flowers were for a friend recovering from an operation. She was very impressed with quality of the flowers. From the picture she sent, it was a substantial bunch. Very impressed with service and will definitely use again.”

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Posted 3 weeks ago

“Beautiful Flowers delivered! Nice & Fresh”

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Posted 3 weeks ago

“Excellent customer experience”

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Posted 3 weeks ago

“UPDATE: They have asked me to update my review now they have "resolved" my complaint. Complaint NOT resolved, will never use again. A relief to us both, I'm sure. Firstly, the review system is a scam. The only way to leave a review is to click that you are happy and it brings you here. If you click that you are not happy, it takes you to their website. For my third order in a row I have been let down. Instead of a hat box hamper with loads of chocolate items, my friends is getting x4 Lindt mini bars. WHAT?????? THIS IS DISGUSTING!!!! You have ruined her birthday, my gift and you have ripped us off. You should be ashamed. Disgusting company. Also, you can't phone. No phone number available, just a form and they only get back to you if they feel like it so if there is an urgent problem like "cancel that insulting gift because I'll be ashmed" then TOUGH!!!!”

Helpful Report

Posted 3 weeks ago

Hi there, I’m really sorry to hear about the issues with your order and the frustration you’ve described. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, details of what was received, and any photos you can share. We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 3 weeks ago

“Very good quality and selection but price makes it a little too much to use more often.”

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Posted 4 weeks ago

“Great communication and customer service, and wonderful bouquets… very happy indeed!”

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Posted 4 weeks ago

“Everything was perfect.”

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Posted 4 weeks ago

“Easy to order from out of country. Convenient for next day or short window for delivery.”

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Posted 1 month ago

“Good value for momey”

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Posted 1 month ago

“Well informed of process and the flowers were well presented and fresh”

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Posted 1 month ago

“Beautiful flowers always delivered on time.”

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Posted 1 month ago

“Easy to order and reliable. Products were high quality.”

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Posted 1 month ago

“I am disgusted - I ordered flowers for delivery today - they were despatched on Friday - this is not next day delivery and means the flowers have been in a warehouse for 2 days They should have told me and I would have asked for delivery on Tuesday Having complained, they dealt with my VERY WELL and as a result I would have no hesitation about buying again”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear about the delay and that your flowers weren’t delivered as expected. This isn’t the service standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you can share (photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 1 month ago

“Many compliments on the flowers, which did look beautiful in the pictures.”

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Posted 1 month ago

“Great servie,arrived on time and friend very very please with the flowers and chocolates”

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Posted 1 month ago

“Very happy with my order … beautiful flowers”

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Posted 1 month ago

Appleyard London is rated 4.6 based on 12,478 reviews