Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,978 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 24th November 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered 3 gifts for birthdays 1 order was 2 days late for 80th birthday Champagne and flowers the second order was a day late also for another birthday third order arrived on the proper day flowers were ok not great as pictured shows all I was offered was the delivery refund of £7.95 Not a good first time experience”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the delays and that the quality of the flowers did not meet your expectations. We understand how important timely delivery is for special occasions. I apologize that the resolution offered did not align with your experience. Your concerns are very important to us, and we will use your feedback to improve our services moving forward. Please feel free to reach out to us directly at customerservices@appleyardlondon.com so we can address your concerns more thoroughly. Warm regards, Team Appleyard London

Posted 2 weeks ago

“D in law really appreciated the 1st monthly delivery. Thank you”

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Posted 3 weeks ago

“Fabulous flowers delivered on time very special”

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Posted 3 weeks ago

“Flowers/plants packed with care and with supportive information about how to prolong their lifespan.”

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Posted 3 weeks ago

“As advertised, very pleased”

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Posted 3 weeks ago

“Great service.”

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Posted 3 weeks ago

“Flowers were perfect. Customer service was to notch. Would 100% order again. Thank you!”

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Posted 3 weeks ago

“Flowers and chocs arrived on time. However, the bunch of flowers was rather meagre for the price and began to wilt after 2 days The company responded to my complaint with an immediate refund and a complimentary bouquet. Very impressed with customer service”

Helpful Report

Posted 3 weeks ago

Hi Mr., Thank you for your feedback, and I’m glad to hear that the flowers and chocolates arrived on time. However, I’m sorry to learn that the flower arrangement did not meet your expectations in terms of size and freshness. We strive to provide our customers with the highest quality products, and I appreciate your comments as they help us improve. If you would like to discuss your experience further, please do not hesitate to reach out to us at customerservices@appleyardlondon.com. Thank you for your understanding, and we hope to have the chance to serve you better in the future. Warm regards, Team Appleyard London

Posted 3 weeks ago

“Everything was amazing”

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Posted 3 weeks ago

“This was thefirst occasion I used Appleyard. The flowers (roses in a hat) were for our grandson on his Opening Night in the theatre in Cheltenham. They were costlier than others that we could have chosen, but the Customer Service was excellent; an initial contact with a name to email if there was a problem and a prompt response when I emailed to check that the flowers had been delivered. They had, our grandson was delighted and based on this experience I would use Appleyard again.”

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Posted 3 weeks ago

“The flowers were a birthday gift and the recipient was very happy with the arrangement.”

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Posted 3 weeks ago

“Excellent,very pleased,thankyou”

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Posted 3 weeks ago

“Really impressed with Appleyard London the bouquet arrived beautifully packaged, super fresh and exactly as pictured. Great service and quality overall!”

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Posted 3 weeks ago

“None of the flowers was broke and come still fresh”

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Posted 3 weeks ago

“Flowers delivered on time, continuous information till delivery and information with regards after care. Flowers are also perfect and have lasted.”

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Posted 3 weeks ago

“My friend was delighted with her flowers. Expensive but worth it.”

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Posted 3 weeks ago

“Superb presentation delivered on time immaculately!”

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Posted 4 weeks ago

“Gorgeous roses which were beautifully packaged. Thank you so much absolutely thrilled with my flowers.”

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Posted 4 weeks ago

“The flowers were sent to my sister to mark a difficult anniversary. Unfortunately, the arrived a day late which was the fault of the courier. I was really worried that the flowers would arrive in poor condition after their long time in packaging. However, aparently they were in perfect condition when they eventually arrived and still doing well 9 days later. I appreciated the reassuring contact with Appleyard's customer service (the courier was useless!).”

Helpful Report

Posted 4 weeks ago

“Unfortunately you weren't able to supply the particular colours I had requested but my wife was delighted with alternative selection that you delivered. The main reason I looked at you in the first place was due to the offer of Air Miles which I am still waiting for. Can you please process the issue of these now that my purchase is complete”

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Posted 4 weeks ago

Appleyard London is rated 4.6 based on 11,978 reviews