Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,743 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,743 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered black rose for my niece for mothers day from her children she always wanted black roses so I ordered her some never been so disappointed all the pellets had come off them ruined her day was offered 10 pounds off my next order or send my nice a replacement bouquet still waiting false promises so I have emailed them and told them not to bother I won't order for them again”

Helpful Report

Posted 1 month ago

Hi Terrie, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with the black roses. It’s disheartening to know that the flowers did not arrive in the expected condition, especially for such a meaningful occasion. We strive to provide the best quality and service, and it's clear we fell short in this instance. Your disappointment is important to us, and we will address your concerns with our team to ensure improvements are made moving forward. If you’d like to discuss your experience further, please feel free to reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to have the chance to win back your trust. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

“My wife just received your a bouquet of 50 white roses and absolutely loved them. Thank you”

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Posted 1 month ago

“I was very displeased with the condition the original flowers sent to me by my son. However you helpfully telephoned me and have replaced the flowers which are in very good condition. Thank you”

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Posted 1 month ago

“Flowers alwise arrive promptly and are of high quality and last a long time. They seem to have got my name wrong however!”

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Posted 1 month ago

“100 daffodils delivered for my birthday, none opened and then dried up and died. My friend who sent them complained and a second delivery arrived. They were already dead. Absolute disgrace”

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Posted 2 months ago

Hi, Thank you for your feedback, and I'm truly sorry to hear about your experience with the daffodils. It’s disappointing to know that the flowers did not bloom as expected, especially for a special occasion like your birthday. We strive to provide the best quality and service, and it’s clear we fell short in this instance. Your concerns are important to us, and we will address them with our team to ensure improvements are made moving forward. If you would like to discuss this matter further or receive assistance, please reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to have the chance to restore your confidence in our service. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

“The worst bunch of flowers I have ever purchased. I would never recommend Appleyard nor purchase again from this company. They advertise as luxury and show beautiful displays on instagram and via influencers. The bunch I received on Mother’s Day was embarrassing. The flowers were not in bloom, some were already wilted and dead. The bunch died completed within a week.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback, and I'm truly sorry to hear about your experience with the flowers you received. It’s disappointing to know that they did not meet your expectations, especially on such an important occasion as Mother's Day. We take pride in the quality of our products, and it's clear we let you down this time. Your concerns regarding the condition of the flowers and overall experience are important to us, and we will ensure that they are addressed. If you’d like to discuss your experience further, please reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to restore your faith in our service. Best regards, Appleyard London Customer Support Team

Posted 1 month ago

“beautiful flowers, excellent service”

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Posted 2 months ago

“I have just received a beautiful bouquet of flowers plus chocolates. I would highly recommend this Company”

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Posted 2 months ago

“Lovely flowers , thx”

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Posted 2 months ago

“Excellent service. Website was easy to use. Staff super responsive”

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Posted 2 months ago

“Received the flowers for mothers day. The box was impressive but the flowers not so. A sparse bunch. Lots of greenery more so than flowers. 2 single roses are still going and look beautiful, however the 2 singles with multiple rose buds on each never opened and were dead and wilted within 3 days. Such a shame. Not sure what cost was but i would say probably not worth the money. My supermarket flowers last me weeks!!!”

Helpful Report

Posted 2 months ago

“The flowers were beautiful and arrived on time. However, the bunch seemed small for the price and they didn’t even last a week!”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback, and I’m glad to hear that the flowers were beautiful and arrived on time. I sincerely apologize that the size didn’t meet your expectations and that the longevity of the blooms was disappointing. We strive to offer quality arrangements that leave a lasting impression, so your comments are important to us. I will ensure your feedback is shared with our team as we continually work on enhancing our offerings. If you have any further concerns or suggestions, please do not hesitate to reach out to us at customerservices@appleyardlondon.com. We appreciate your insights and hope we can provide a better experience in the future. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“My flowers were a Mother's Day gift and were disappointing. All the roses were browning on the outside, and one chrysanthemum stem was broken. I expect they weren't cheap and definitely not worth the money!”

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Posted 2 months ago

“Brilliant Over a week later flowers are looking amazing photo taken over 8 days since delivery!”

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Posted 2 months ago

“Mum loved her orchid - a lovely different mothers day present”

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Posted 2 months ago

“Really lovely flowers delivered in perfect condition to my Mum the day before mothers day. Arrived exactly as requested, and the card I'd added was really nice too. The flowers were in early stages, so some just opened and some starting to bloom, which is perfect as it has meant my Mum is still enjoying them nearly a week after receiving them. Quality of the blooms, colour and arrangement was great. Very happy with Appleyard and I'll use them again.”

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Posted 2 months ago

“I brought flowers for my mum for Mother’s Day. It was easy to order and they were delivered on time. My mum said the flowers are lovely and are lasting well. She is very pleased with the flowers”

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Posted 2 months ago

“I have just received a beautiful bouquet with chocolates for Mother's day. I would highly recommend this company for their service”

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Posted 2 months ago

Hi, Thank you for taking the time to share your experience, and I'm truly sorry to hear that the bouquet you received did not meet your expectations. We strive to provide arrangements that reflect the beautiful photos on our site, and it’s disheartening to learn we fell short on this occasion. I understand how disappointing it must be, especially when a special occasion is involved. Your feedback is important, and we’re committed to making improvements based on your concerns. If you're open to it, please reach out to us at customerservices@appleyardlondon.com so we can address your experience further. We hope to have the opportunity to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“Arrived dead the day after mother’s day despite me paying £19.99 for guaranteed delivery. Spoke to customer service about a refund and was told I’d hear back within 48 hours - that was 3 days ago.”

Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience with your order. It's disappointing to learn that the flowers arrived in such a condition, especially after paying for guaranteed delivery. We value our customers' satisfaction and understand how frustrating it must be not to receive a timely response regarding your refund. Your concerns are important to us, and we will make sure to address them promptly. Please reach out to us directly at customerservices@appleyardlondon.com if you’d like to discuss this further. We genuinely hope to have the opportunity to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

“This was my sixth order over the last 2 or 3 years - if we are looking for something a bit special, we always now come here.”

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Posted 2 months ago

Appleyard London is rated 4.6 based on 11,743 reviews