Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,695 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 5th April 2025

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers ordered for Mother's Day never arrived and impossible to track via their website or Royal Mail which apparently was the delivery method. Impossible to get any interaction with the company, other than a holding message on email stating they are really busy will be in touch soon - this is 4pm the following day! Appleyard did eventually get in touch and gave a full refund plus replacement bouquet, but this does little to compensate a ruined Mother’s Day gift where the value relies on it being delivered on the day as promised.”

Helpful Report

Posted 3 weeks ago

Hi Graeme, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience with your Mother's Day order. Timely delivery is essential, especially for such a significant occasion, and it's disappointing to know we fell short. I understand how frustrating it can be to not receive updates on your order, and we take your concerns seriously. We appreciate your patience as we work to address this issue, and your feedback is invaluable in helping us improve our services. If you would like to discuss this further, please reach out to us at customerservices@appleyardlondon.com. We genuinely hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“The flowers were excellent however, I’m unsure if I would use Appleyard again unless I can figure out how to have fewer emails. Before the flowers arrived there were so many emails it was only a matter of time before the recipient saw one come through and the surprise was spoiled.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your feedback and for highlighting the quality of our flowers. I sincerely apologize for the inconvenience caused by the number of emails leading up to the delivery. We aim to keep our customers informed, but I understand that this can impact the element of surprise. Your comments are invaluable to us, and I will certainly share your concerns with our team. We are always looking for ways to enhance our service, and your insights will help us find a better balance. If you have any further suggestions or would like to discuss this issue in more detail, please feel free to reach out to us at customerservices@appleyardlondon.com. We appreciate your understanding and hope to serve you better in the future. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“Ordered flowers for mother's day with delivery on Saturday. Unfortunately the delivery wasn't made until Monday and the flowers were past their best. I'm not sure where the fault lies for the original issue but Appleyard sent a replacement which arrived on Tuesday and refunded 50% of the order value. Unfortunately mother's day was missed but Appleyard did try to put it right.”

Helpful Report

Posted 3 weeks ago

Hi Allan, Thank you for taking the time to share your feedback, and I'm very sorry to hear that your Mother’s Day flowers did not arrive as expected. We understand how important timely delivery is, especially for special occasions, and it’s disappointing to know we didn’t meet that commitment. I'm also sorry for the inconvenience you've experienced with our phone lines. Your concerns are important to us, and we would appreciate the opportunity to make things right. If you would like to discuss this further, please feel free to reach out to us at customerservices@appleyardlondon.com. We value your feedback and hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“Paid for guaranteed delivery pre 2 pm on Mother’s Day. Nothing flowers have arrived, tried contacting on the day, no response as they don’t work weekends. Tried this morning, only reply from a Virtual assistant. No phone number to call, really not happy. Just want my money back asap”

Helpful Report

Posted 3 weeks ago

“I thought the flowers were really pretty and good value.”

Helpful Report

Posted 3 weeks ago

“After a horrendous experience in the past with this company I decided to try them again. I shouldn’t have bothered! The flowers I ordered for Mothers Day did not arrive despite paying for a Saturday delivery, anticipating Sunday would be a busy day for deliveries. Over priced flowers. Pointless additional fees for next day express delivery. Undelivered flowers. I won’t be using Cr-appleyard again!!”

Helpful Report

Posted 3 weeks ago

Hi David, Thank you for sharing your feedback, and I’m very sorry to hear about your experience this time around. It’s disheartening to learn that your flowers did not arrive as promised, especially for such an important occasion like Mother’s Day. We strive to deliver a reliable service and it seems we fell short in this instance. Your comments regarding pricing and delivery fees are noted, and I assure you that they will be taken into consideration as we work to improve our services. Should you wish to discuss this matter further or explore resolutions, I invite you to reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to have the chance to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“Dreadful. Dying/dead flowers delivered to my 80 y.o. mother this week. Why bother? Should have used a trusted provider.... I would have given no stars but, apparently, the packaging was nice. Never again.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for sharing your feedback, and I'm genuinely sorry to hear about your experience. It's disheartening to know that the flowers sent to your mother did not meet your expectations, especially for such a special occasion. We take pride in the quality of our products, and it sounds like we missed the mark this time. Your feedback is crucial as it helps us improve our service and offerings. If you’d like to discuss this further or seek a resolution, please don’t hesitate to reach out to us at customerservices@appleyardlondon.com. We truly appreciate your comments and hope to restore your trust in us. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“Delivered as expected”

Helpful Report

Posted 3 weeks ago

“I ordered based on an offer of 40% discount. The prices weren’t 40% off by any means, however I thought they looked nice and would arrive as required. When they did arrive I was very disappointed and the small size of the flowers, the lack of foliage, and the quality of the flowers themselves. To say the bouquet should have been over £50, I have seen better petrol station flowers. I was too embarrassed to gift them.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for taking the time to share your experience, and I’m truly sorry to hear that your expectations were not met. We aim to provide beautiful products that reflect the quality we promise, and I regret that we fell short in this instance. Your feedback about the size and quality of the flowers is incredibly valuable to us, as it helps us understand where we need to improve. We want our bouquets to bring joy and be worthy of gifting, so I can understand your disappointment. If you would like to discuss this further or explore options with us, please reach out to customerservices@appleyardlondon.com. We genuinely appreciate your feedback and hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“Excellent quality”

Helpful Report

Posted 3 weeks ago

“First time I've used these and last! Ordered flowers in Thursday for Mothers day, actually ordered them for Sat delivery but let me down No worries I thought as it was for the Sunday anyway, didn't deliver then either. Zero communication on Sunday just an automated email response. Utterly disgusted and for Mothers day as well (of which mine is battling cancer) I will demanding a full refund immediately and avoid this lot and stick to Interflora or someone way more reputable!!”

Helpful Report

Posted 3 weeks ago

Hi Mark, Thank you for sharing your concerns, and I’m truly sorry to hear about your experience. I can only imagine how disappointing it must be, especially given the significance of Mothers Day and your personal situation. We strive for timely delivery and open communication, and I regret that we fell short in your case. Your feedback is invaluable, and I would urge you to reach out to us at customerservices@appleyardlondon.com so we can address your concerns and work towards a solution. We genuinely appreciate the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“Very good”

Helpful Report

Posted 3 weeks ago

“Flowers did not arrive - I ordered them 3 days ago and paid £100! They were meant to be delivered to my address for Mothers Day and I even paid extra to get guaranteed delivery by 1pm. I really wanted to surprise my mum so I’m incredibly disappointed. Order number: 600513059”

Helpful Report

Posted 3 weeks ago

Hi Izzet, Thank you for your feedback. I'm truly sorry to hear that your flowers did not arrive as expected, especially when they were meant to be a special surprise for your mum on Mother's Day. We understand how important timely delivery is, and I can imagine your disappointment. We’d like to investigate this issue further and hopefully find a solution for you. Please reach out to us at customerservices@appleyardlondon.com with your order details, and we'll do our best to assist you. Your experience is important to us, and we appreciate the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“Terrible flowers and far to much green folage the vase was smashed to pieces”

Helpful Report

Posted 3 weeks ago

Hi Brigitte, Thank you for your feedback. I'm genuinely sorry to hear that you were disappointed with the flowers and that the vase arrived broken. It’s important to us that our arrangements are both beautiful and well-presented, and your comments highlight an area where we need to improve. If you'd like to discuss your experience further or if there’s anything we can do to assist you, please reach out to us at customerservices@appleyardlondon.com. Your satisfaction matters to us, and we hope to make amends. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“To many green foliage and roses past their best.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your feedback. I'm sorry to hear that you found the bouquet lacking in fresh roses and that the greenery was overwhelming. We aim for a balanced and vibrant arrangement, and I appreciate your insights as they help us improve. If you’d like to discuss this further or share more details about your experience, please feel free to contact us at customerservices@appleyardlondon.com. Your satisfaction is important to us, and we hope to have the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“Unimpressed with bouquet as too many green foliage stems and not many flowers and very uninspiring flowers. Doesn't say if any of plastic is recyclable either and there is a lot to throw away, which I hate doing.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for sharing your feedback, and I'm sorry to hear that the bouquet did not meet your expectations. I understand how frustrating it can be when the balance of foliage and flowers feels off, and we appreciate your comments regarding the presentation. Regarding the recyclability of our packaging, we strive to be environmentally conscious, and your input is crucial in helping us improve. Your experience is important to us, and I want to ensure that we address your concerns properly. If you would like to discuss this further, please reach out to us at customerservices@appleyardlondon.com. We value your thoughts and hope to have the opportunity to make things right for you. Best regards, Appleyard London Customer Support Team

Posted 3 weeks ago

“What a great company easy to use website great choice of flowers fast delivery lovely card came with it very well packaged will definitely use appleyard again Thank you 😊”

Helpful Report

Posted 3 weeks ago

“Sadly the daffodils that my son ordered for his mother for Mother’s Day are not good at all. They arrived Wednesday and didn’t look good when unpacking them and they are just about dead today. (Saturday) . The bunches I bought from M&S are still going strong. Maybe the gifted daffodils are just in transit too long or not the best choice for shipping”

Helpful Report

Posted 3 weeks ago

“very good customer service on time delivery the rose plant was carefully wrapped for delivery and looked wonderful thank you i am very happy of my order”

Helpful Report

Posted 3 weeks ago

“Always a great service and tracking is reassuring”

Helpful Report

Posted 4 weeks ago

Appleyard London is rated 4.6 based on 11,695 reviews