Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,357 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered £100 of flowers over 2 bouquets. I had selected a delivery date 1 week in advance as my parents won't be around. Un-be known to me the 2nd bouquet defaulted to a 'next day' delivery, therefore we have £80 worth of flowers rotting on a doorstep: Agent offered a 40% refund which whilst appreciated does not resolve the issue fully which would be a fresh box to arrive on the day off expected delivery. This was my first time and last time using apple yard please be aware of check out process for multiple bouquets and the 100% satisfaction g'tee which is not 100%!”

Helpful Report

Posted 2 weeks ago

Hi Steven, I’m really sorry to hear about the issue with your two bouquets and the delivery date mix-up. This isn’t the experience we aim for, and I understand the frustration of having £80 worth of flowers affected. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including the delivery date and any tracking information). We’ll arrange a suitable remedy (replacement on the correct date or a full refund) and investigate what happened to prevent it from happening again. Kind regards, Team Appleyard London

Posted 1 week ago

“Having decided to try as a first time customer, underwhelmed by the flowers delivered and the customer service which followed in pursuit of a refund. Website imagery can look fantastic, but on my experience, the delivered goods did not meet the expectations. Excellent marketing but not followed through with the overall experience and owning the messages of customer promise on the website.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear your experience didn’t meet expectations and that the service around your issue fell short. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll arrange a suitable remedy (replacement or refund) as quickly as possible and investigate the issue. Kind regards, Team Appleyard London

Posted 2 weeks ago

“Having decided to try as a first time customer, the flowers I received were not of the expected standard matching the wonderful imagery on the website. However, the customer service team were very understanding and supported me with a refund in this instance. Whilst an unfortunate circumstance, they followed their promise to ensure customer satisfaction and resolved the situation.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear your experience didn’t meet expectations and that the service around your refund fell short. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll arrange a suitable remedy (replacement or refund) as quickly as possible and investigate the issue. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 2 weeks ago

“Very easy checkout process. Products delivered quickly and on schedule. Would highly recommend thos merchant.”

Appleyard London 5 star review on 17th March 2026

Helpful Report

Posted 2 weeks ago

“There was a abundance of flowers and mum really loved them. They came well boxed and with a water soaked pouch.”

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Posted 2 weeks ago

“My son sent me a bouquet for mother's day March 15th 2026 which is a lovely thought but when they arrived the roses were already turning brown an email to Appleyard and the customer service from Max was excellent a new bouquet was sent and it was beautiful thankyou very much”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear that the roses arrived in poor condition. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and photos if possible. We’ll arrange a suitable remedy (replacement or refund) as quickly as possible. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 2 weeks ago

“Absolute joke, failed to despatch flowers despite plenty of notice, they did not tell me there was an issue until midday on the day of delivery. They then assured me they were sent on a same day courier, they LIED, the flowers did not arrive the day they were supposed to. They caused distress and upset during birthday celebrations. In the end I had to source flowers from a local florist at 22:30 and go and collect them. Did not respond to emails when questioned. When you order flowers from a company it's usually for a special reason, some good and some bad, they have no interest in providing a good service or product. It's usually a very important reason why flowers are ordered and they don't seem to understand that. Awful company. I will be issuing small claims court proceedings against them for my refund and the replacement flowers I had to go can purchase.I would give them zero stars if it were an option. See you in court! DO NOT USE. DISGUSTED”

Helpful Report

Posted 2 weeks ago

Hi Robert, I’m very sorry to hear about this experience and the distress it caused. This isn’t the service we aim to provide. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (including any correspondence and tracking info). We’ll investigate immediately and arrange a suitable remedy (-refund, replacement, or alternative). Kind regards, Team Appleyard London

Posted 2 weeks ago

“Very Happy with purchase, delivery, information on care, and updates about my delivery”

Helpful Report

Posted 2 weeks ago

“Delivery arrived on time and in good condition.”

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Posted 2 weeks ago

“Perfect flowers and very easy process.”

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Posted 2 weeks ago

“Website was easy to use and lots of choice. Delivery updates were good and all received on time”

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Posted 2 weeks ago

“Lovely bouquet received. Thank you”

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Posted 2 weeks ago

“Efficient delivery of beautiful daffodils. A little sunshine in our day room.?”

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Posted 2 weeks ago

“A lovely bouquet of Spring flowers.”

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Posted 2 weeks ago

“Great deliveries Very happy with customer service”

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Posted 2 weeks ago

“Easy ordering process I was ordering for two different addresses which some sites can't cope with! Rapid delivery and quality flowers Perfect!”

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Posted 2 weeks ago

“Excellent wonderful flowers and great service”

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Posted 2 weeks ago

“Beautiful flowers delivered on time and with no fuss. Would definitely use again”

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Posted 2 weeks ago

“Great flowers, super service and good value for money”

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Posted 2 weeks ago

“Arrived promptly, still lovely and fresh, would definitely buy from Appleyard again. Thank you”

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Posted 2 weeks ago

Appleyard London is rated 4.6 based on 12,357 reviews