Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,436 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Exellent floral arrangements delivered on time with care.”

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Posted 1 month ago

“Arrived on time and the flowers made my mother very happy”

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Posted 1 month ago

“I ordered some roses and they were never delivered. The customer service team were so unhelpful. I never got a replacement bouquet. I will not be ordering from Appleyard again.”

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Posted 1 month ago

Hi there, I’m really sorry to hear your roses weren’t delivered and that you didn’t receive a replacement. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any details you have. We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it happening again. Kind regards, Team Appleyard London

Posted 1 month ago

“Easy to place an order, good customer service team”

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Posted 1 month ago

“Great service - Managed to get my mum's mother's day flowers at short notice.”

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Posted 1 month ago

“Great flowers and delivered on time with no problems”

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Posted 1 month ago

“Perfect transaction from start to finish. Kept updated all the way.”

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Posted 1 month ago

“Excellent service and lovely flowers”

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Posted 1 month ago

“Appleyard delivered nice flowers on time to a dear friend and made her most happy. Very reasonably priced too.”

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Posted 1 month ago

“I had a problem with my flowers sent to me for my birthday from my daughter. I contacted Appleyard, who were very helpful and efficient , they replaced my flowers immediately, excellent customer service. Thank you for my beautiful flowers.”

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Posted 1 month ago

Hi there, I’m really sorry to hear your bouquet arrived in such poor condition and that you haven’t had a response yet. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number (600622104), delivery date, and any details you have (and photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 1 month ago

“delivered on time, lovely flowers”

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Posted 1 month ago

“The choice was good and the flowers arrived on time and lasted well.”

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Posted 1 month ago

“pretty flowers good condition”

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Posted 1 month ago

“Generous bouquet of beautiful flowers.”

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Posted 1 month ago

“On 14th March a box of flowers which was ordered by my grand daughter was just left in the foyer downstairs upside down. The hairdresser brought the box upto me. On opening the box most of the stems were out of the sachet but there was too.much greenery. The roses looked half dead also the lilies I cut the stems and left them in water I rose actually opened and 1 bud of a lily.I was.so disgusted to think that my granddaughter had spent money on the quality of your flowers My daughter bought me 3 stems of lilies from M/S THEY LASTED 10 DAYS I purchased 4 stems from Asda for under £8 which lasted me for 9 days.the delivery was made by yodel again another disappointing result which gives myself my daughter and her daughter no faith in using your company ever again. I rang and sent an Email which failed.I think the decent thing to do is to reimburse my granddaughter Beth McCullen.”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear about your granddaughter’s box of flowers arriving in poor condition and the trouble you’ve had contacting us. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you have (and photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London

Posted 1 month ago

“Beautiful flowers, well packaged and delivered on time.”

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Posted 1 month ago

“Excellent flowers, excellent service. Thank you.”

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Posted 1 month ago

“I have bought flowers from Appleyard before but this time, i was so disappointed. I got an email on Wednesday at 8pm saying they had been dispatched. They were delivered by Yodel at 6:25pm on Thursday. The box was delivered ripped open, the flowers were wilting and looked in bad condition. I followed the directions on the how to care for your flowers email from Appleyard. 24 hours later and they were even worse, wilted, dead. I don’t know if it was poor handling by Yodel or the lack of water for 24 hours (the sponge thing they were wrapped in was drying out), or maybe a combination of both? Edited to add: Appleyard emailed me today to ask me to revise my above negative review and leave a positive review because they gave me credit. Although the matter was dealt with satisfactorily and the second flowers were good, the first flowers were disappointing and it wouldn’t be ethical for to remove my initial review entirely as it would be a false reflection of what happened. Instead, i will state that the flowers i bought with the credit to replace the first disappointing flowers were great and of much better quality, thank you. I decided to pay the extra on the delivery of the second flowers, so that they would get delivered before lunchtime, hoping they wouldn’t dry out so much by then, i think that also helped.”

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Posted 1 month ago

Hi there, I’m really sorry to hear your flowers arrived in such a poor condition and that the delivery timing didn’t meet your expectations. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any photos you have. We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 1 month ago

“I have found Appleyard to be very reliable and people are always very happy with the flowers they receive.”

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Posted 1 month ago

“Received my 2nd bunch of flowers that my brother had bought for my birthday (a 12 month subscription) they were Lillies and Roses. I could tell right away that the lillies had been cut way too early and would never open and I have been proved right. I ended up trying to prize them open myself to give them a helping hand but ofcourse this is not what one should do. The outside roses petals were brown. My brother tried to contact using the happiness guarantee section to no avail. I only hope my next bunch will be in a much better way otherwise he has wasted a lovely gesture.”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear about the lilies and the lack of response from our happiness guarantee. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and review the happiness guarantee process to ensure it’s resolved fairly. Kind regards, Team Appleyard London

Posted 1 month ago

Appleyard London is rated 4.6 based on 12,436 reviews