Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,633 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

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“great flowers and sercie”

Helpful Report

Posted 3 weeks ago

“Always delighted with Appleyard London bouquets which are always delivered on time in excellent condition. The most recent delivery was for my sister’s birthday and she was very pleased to receive the lovely bouquet. Thank you.”

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Posted 3 weeks ago

“Great service, great value and exceptional choice - highly recommended”

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Posted 3 weeks ago

“Dahlia Elegance? Dahlia Disappointment! This order utilised store credit from a previous order that botched the delivery date. Delivered with really poor quality Dahlias, much smaller than advertised in the photos. Other foliage in really poor condition, Roses have pointed south. Thrown out by day 5. Appleyard in my experience you are consistently poor - I do not want a happiness guarantee of future credit when you consistently fail to get the basics of flower quality or delivery date wrong. Please refund.”

Helpful Report

Posted 3 weeks ago

Hello, We’re really sorry to hear your Dahlia Elegance didn’t meet your expectations and that the quality and timing were not as expected. We’ll review what happened and how this was handled. A member of our team will be in touch to assist further. Kind regards, Appleyard London Review Team

Posted 3 weeks ago

“Beautiful bouquet. An unusual arrangement of flowers.”

Helpful Report

Posted 4 weeks ago

“Terrible did not deliver my flowers at all Chatbot isnt helpful keep directing you to useless links that offer no resolution Tried to get a refund but countless links that send you round in circles. TERRIBLE SERVICE”

Helpful Report

Posted 4 weeks ago

Hello, We’re very sorry to hear your flowers were not delivered and that you found the chatbot unhelpful. We understand how frustrating that is. We will reach out to you shortly so that we can look into this and assist further. Kind regards, Appleyard London

Posted 4 weeks ago

“Honestly I just click on any flowers list that had my partners favourite flower for a good price. I’m not even a flowers guy but must admit, that was the prettiest bouquet I’ve ever gotten her. Whoever prepared those flowers deserves a high five and a raise for sure. Outstanding Told everyone at work”

Helpful Report

Posted 4 weeks ago

“They were efficient and fast”

Helpful Report

Posted 4 weeks ago

“I ordered a bouquet of flowers to be delivered to my Mum for her 80th birthday. I ordered from Appleyard a week in advance and my order was confirmed. On the day of delivery no flowers turned up. I tried to call, but there is no phone number to speak to anyone so I went on to “live chat”. The representative told me that the flowers would still be delivered that day. The flowers did not turn up. I contacted the same representative the next day and was told that they could arrange for another bouquet to be delivered. I wasn’t sure as I had no confidence that a second order would turn up. Unfortunately the flowers did not turn up on the following day so I reached out to Appleyard again and my contact was escalated to a line manager. She apologised profusely and arranged for a replacement bouquet to be sent to my Mum on a date of her choosing. I received a lovely message from my Mum last night to say the flowers had arrived and "they were the most beautiful bouquet I have ever seen". Thank you Appleyard to putting things "right", and thank you from my Mum for her lovely flowers.”

Helpful Report

Posted 4 weeks ago

Hello Ellie, We’re really sorry to hear your mum’s 80th birthday bouquet didn’t arrive as expected and that the experience felt impersonal. We understand how important that occasion was. We’ll look into what happened and how this was handled. A member of our team will be in touch to assist further. Kind regards, Appleyard London

Posted 4 weeks ago

“Beautiful bouquet - complimented by all!”

Helpful Report

Posted 4 weeks ago

“Quick, efficient and beautiful flowers!”

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Posted 4 weeks ago

“Very pleased with bouquet. Thank you.”

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Posted 4 weeks ago

“This was a repeated order and I always be confident with my orders with Appleyard.”

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Posted 4 weeks ago

“All good Thank you”

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Posted 4 weeks ago

“They always deliver what you expect”

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Posted 4 weeks ago

“Everything perfect ! Great flowers, excellent communication & delivered with care.”

Helpful Report

Posted 1 month ago

“Great service”

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Posted 1 month ago

“Thanks for lovely flowers”

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Posted 1 month ago

“The flowers were nice but wilted relatively quickly. It would be nice to offer a larger range of single flower bouquets.”

Helpful Report

Posted 1 month ago

“I ordered a July Birthday Bouquet for my wife’s birthday. I paid for special delivery as her birthday was on a Sunday. On the Friday ahead of the weekend, I received an email saying the Flowers were dispatched and it was with the courier (Royal Mail). Sunday came, the flowers didn’t arrive. Just an email from Royal Mail saying they will deliver next Monday. Appleyard customer service wasn’t available on the weekend (fair enough) so the flowers (or what was left of the bouquet) arrived at 11am Monday. I am sure the bouquet was beautiful but there wasn’t much of it to appreciate after 3+ days sitting on a warehouse with no water. If your business relies on couriers, the least you can do is to partner with one that actually delivers for you. If weekend deliveries is a problem, then don’t give customers that option and be the best you can from Monday to Friday. They did try to get things right when I complained. Unfortunately, this was the 2nd time this happened to me. Money refunded quickly. Not buying flowers from them again.”

Helpful Report

Posted 1 month ago

Hello, We're very sorry to hear about your experience and for letting you down on such an important occasion. Thank you for your feedback regarding our courier service and weekend deliveries. A member of our team will be in touch shortly to assist further. Kind regards, Appleyard Reviews Team

Posted 1 month ago

Appleyard London is rated 4.6 based on 12,633 reviews