Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,379 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,379 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“2 stars are for the customer services as they were helpful. Didn't want to give more that 2 stars because the flowers were an embarrassment. I ordered roses for my partners sister she loves pink roses they arrived half dead, I will include photos. I complained and I was given a refund and an extra £10 credit on my account. I used this to order my mum some Xmas flowers, (christmas spice) they arrived today half dead and mouldy. I tried using the bot to complain and speak to human because this is twice I dont want any further orders so wanted a full refund for both but please don't waste your time! My boyfriend contacted them via Facebook and customer services contacted us straight away I sent pictures and received a full refund. These flowers arent cheap and I have seen better quality in the local supermarkets. So I will stick to them in future.”

Helpful Report

Posted 3 months ago

Hi Tasha, I’m really sorry to hear the flowers arrived in such a poor condition again, and for the distress this has caused. That’s not the experience we want for our customers. We’d like to look into this and make things right. Please contact our customer services team at customerservices@appleyardlondon.com with your order numbers and any photos or details you can share. We’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to sort this out. Warm regards, Team Appleyard London

Posted 3 months ago

“I ordered champagne and chocolates as a Christmas gift for family. It was delivered to them on the day promised and I was kept informed with each stage of the delivery. I would order again from Appleyard, maybe flowers next time.”

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Posted 3 months ago

“Good choice and timely delivery.”

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Posted 3 months ago

“Al delivered on time and lovely flowers”

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Posted 3 months ago

“Lovely products, good choice too”

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Posted 3 months ago

“these were a gift to a client and they were over the moon with the quality and quantity”

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Posted 3 months ago

“Beautifully executed Christmas Wreaths. I have sent to my Son’s family last two years.”

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Posted 3 months ago

“Good quality.”

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Posted 3 months ago

“Very happy with the beautiful Christmas wreath.”

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Posted 3 months ago

“Lovely flowers on time for.mums birthday”

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Posted 3 months ago

“Professional and efficient service”

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Posted 3 months ago

“Roses arrived the beautiful condition and it made my daughter very happy thank you so much☺️”

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Posted 3 months ago

“Flowers arrived as stated and contact before about the delivery. The recipient liked them very much.”

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Posted 3 months ago

“Easily purchased / paid for, and arrived as expected”

Appleyard London 5 star review on 16th December 2025

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Posted 3 months ago

“Lovely flowers!”

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Posted 3 months ago

“Flowers arrived on time. Well packaged and wrapped in watered paper stuff. The roses looked a little brown on edges but have bucked up now.”

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Posted 3 months ago

“Poinsetia is beautiful. Carefully packed and delivered on time.”

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Posted 3 months ago

“The service and quality of the flowers delivered were first rate. Thank you for making the special occasion even more special.”

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Posted 3 months ago

“My friend is very pleased so I am also :)”

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Posted 3 months ago

“Ordered from AppleYard a couple of times. Their flowers are always beautiful and always get compliments from the recipients. I just wish the formatting on the message was carried across when printed in the card.”

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Posted 3 months ago

Appleyard London is rated 4.6 based on 12,379 reviews