Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 12,104 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 12,104 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 20th December 2025

402

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“beautiful flowers and came on time. Really happy as it was for my niece's pre-wedding celebration”

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Posted 5 months ago

“Very nice👍”

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Posted 5 months ago

“It is very difficult to review Appleyard London as I sent flowers, prosecco and truffles to my daughter-in-law who lives 200 miles away! They were delivered on the right day, which is excellent, but I can give no opinion on whether they were as per the photographs or value for money because I have not seen them myself! Neither do I know who delivered it or if it was damaged in any way.”

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Posted 5 months ago

“Nice.flowees and delivered on time.”

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Posted 5 months ago

“Had an issue with my roses but resolved straight away by Max”

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Posted 5 months ago

Hi Toby, Thank you for bringing your concerns to our attention. I'm truly sorry to hear that your roses did not last as expected and that you experienced mould growth. This is certainly not the standard we aim to uphold, and I understand how frustrating this must be for you. We take pride in the quality of our flowers, and it’s disappointing to hear we didn’t meet your expectations. Your feedback is invaluable in helping us improve our products and service. If you'd like to discuss this further or seek assistance, please don’t hesitate to reach out to us at customerservices@appleyardlondon.com. Warm regards, Team Appleyard London

Posted 5 months ago

“Great customer service as the bouquet I ordered was unavailable but quickly arranged an alternative so there was no delay in delivery. Beautiful flowers were gratefully received”

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Posted 5 months ago

“Flowers arrived in lovely box with clear instructions. Arrange and ready to put in vase.”

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Posted 5 months ago

“I went all the way through the ordering process to the last page, only to find that as the arrangement I'd selected included lilies, it wasn't appropriate to be sent to someone who had cats. I then started again, and put 'no lilies' in the search engine, and it came up with all the bouquets with lilies in. So, very helpful in informing you of the unsuitability of an arrangement for cats, but not very helpful if you want an arrangement which is suitable for cats; I therefore had to buy flowers from an alternative supplier. There also doesn't appear to be a way of phoning or emailing this company about a general query, which I would have done, rather than posting this review.”

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Posted 5 months ago

Hi there, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear about the challenges you faced with our ordering process and the search feature. It’s important to us that our customers find suitable options easily, especially when considering pet safety. We appreciate your feedback regarding the lack of direct communication options, and I understand how this can be frustrating. We are continuously working to enhance our service and your comments will certainly help guide those improvements. If you have any other questions or need further assistance, please feel free to reach out to us directly at customerservices@appleyardlondon.com. Thank you for your understanding. Warm regards, Team Appleyard London

Posted 5 months ago

“lovely flowers”

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Posted 5 months ago

“Lovely flowers, delivered on time, would buy from this company again.”

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Posted 5 months ago

“Ok so I have to say I posted a review for the first batch of flowers that arrived. Appleyard clearly care about their reputation because they came back off the back of that review and asked why - I sent a picture explained that the bouquet was a poor interpretation of what I thought would be sent - they resent a fresh bouquet out to my friend - this second bouquet was a massive improvement and absolutely looked like the picture. Am pleased they make amends for when they have not met the standard when they should have done. Thank you Appleyard. You have made amends .”

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Posted 5 months ago

“I messed up on the delivery date but despite reaching out via the dreaded chatbot immediately after placing the order was unable to change it. Flowers duly arrived padded out with an awful lot of cheap foliage including some sort of floppy yellow weedy stuff. The arrangement was a bit chaotic and not that neat, mango calla's sublime and the hydrangea had a fabulous depth of colour and iridescence but overall this bouquet needs more finesse and less foliage to justify the price.”

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Posted 5 months ago

“Beautiful flowers. Wife was over the moon. Thankyou team.”

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Posted 5 months ago

“Absolutely beautiful flowers 🌹”

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Posted 5 months ago

“Flowers looked beautiful and arrived on time and in excellent condition.”

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Posted 5 months ago

“The Appleyard website was easy to navigate and made the international purchase seamless. Delivery tracking was helpful and flowers arrived on time looking fresh and beautiful. I will definitely use Appleyard again for international gift purchases. So appreciative.”

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Posted 5 months ago

“Appleyard flowers always bring a smile to the face of the person receiving the flowers”

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Posted 5 months ago

“Flowers arrived on expected day wife was delighted. After she arranged them they really perked up into a beautiful bouquet. Thank you.”

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Posted 5 months ago

“Original issue was rectified and order was well received.”

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Posted 5 months ago

“Delivery was quick and the flowers arrived in perfect condition. A great selection to choose from and great colour combinations”

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Posted 5 months ago

Appleyard London is rated 4.6 based on 12,104 reviews