Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,638 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

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“The service was very good. Contact was really helpful. The roses are beautiful which I bought for my relatives 60th wedding anniversary. Plenty of information on delivery time, and pictures of delivery. Excellent job.”

Helpful Report

Posted 5 months ago

“Flowers were lovely and well packaged, shame the delivery driver didn't ring the bell or knock on the door to say they'd arrived!”

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Posted 5 months ago

“It was wonderful”

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Posted 5 months ago

“So upset, my children surprised me with a bouquet of Red roses for Mother’s Day but to my surprise there’s discolouration & the roses were drying up the next day despite following all the instructions to treat it & put it in a vase. My children’s money wasted for a discoloured Red roses”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear the bouquet didn’t last as expected. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 5 months ago

“Super quick delivery, very nicely presented. I recommend!”

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Posted 5 months ago

“I was sent up to date messages regarding the delivery. The recipient was VERY pleased with her flowers.”

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Posted 5 months ago

“Lovely flowers delivered in time and as described”

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Posted 5 months ago

“Excellent service, brilliant flowers!”

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Posted 5 months ago

“Flowers arrived Mothers Day. Did everything as care instructions but most of the roses had drooped by the following morning, also the lillies have still not opened. Very disappointed as my son must have spent quite a bit for the bouquet. Complained re the state of the bouquet, received a replacement bouquet within a few days following the complaint. Great customer service. Thankyou .”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear your bouquet didn’t meet expectations on Mother’s Day. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 5 months ago

“Great service, thank you.”

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Posted 5 months ago

“Edit: I have since been contacted and have been offered a replacement bouquet. I contacted you on Wednesday 18th of March via the 100% Happiness scheme page. Since then, apart from being added to a newsletter I have received nothing. And when I tried to log it again, I can’t because the date of delivery is more than 7 days ago. The photos I have tried to attach were taken on the 18th of March. The flowers were delivered on 13th of March. However they won’t upload, the cynic in me thinks this is on purpose. I have clicked contact is via email and page not found. (For Valentine’s Day my husband had flowers delivered from a different company and they were still going strong 2.5 weeks later)”

Helpful Report

Posted 5 months ago

Thank you for bringing this to our attention. We sincerely regret that your experience did not meet expectations. Please know that we take your concerns seriously and have already reached out to discuss a resolution. We are committed to addressing the issue and ensuring it is resolved to your satisfaction. We look forward to turning this situation around and restoring your trust in our company.

Posted 5 months ago

“Easy to purchase online. Good prices. Box delivered in a little underwhelming. Flowers nice but haven't lasted that well, despite cutting stems, water, and care. No flower food came with them - not sure if that would have helped?”

Helpful Report

Posted 5 months ago

“My daughter sent me a bouquet for Mother’s Day. When I opened the box, I thought the roses were a lovely colour but a bit dry. The lilies looked a bit withered but I thought they would recover when put in a vase. The next day, some of the rose heads had drooped and by the second day, they all looked dry and droopy. None of the lilies opened. I didn’t want my daughter to think I was ungrateful for the gift so I didn’t ask her to complain. The bouquet arrived on Sunday and I threw the flowers away on Thursday. I hate to think how much they cost my daughter - such a waste of her money. I would not buy flowers from Appleyard and I am sure I am not the only dissatisfied recipient of that particular bouquet.”

Helpful Report

Posted 5 months ago

Hi Louise, I’m really sorry to hear your bouquet didn’t last as expected. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 5 months ago

“Great service”

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Posted 5 months ago

“100 daffodils arrived a day late for Mother’s Day- I could cope with the delay, but sadly they mostly withered without opening despite prompt and renewed water. Here are the last4 of the few that did open, on day 6 after delivery”

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Posted 5 months ago

Hi Sally, I’m really sorry to hear that 100 daffodils arrived late and mostly withered. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 5 months ago

“I appreciate appleyard and their fast response to my queries on my order, fast delivery and happy with my purchase. Thank you🙏”

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Posted 5 months ago

Hi there, I’m really sorry to hear your Grande bouquet didn’t meet expectations and that the quality and size fell short of what you were promised. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 5 months ago

“Wow. My Mother’s Day flowers arrived on Sunday morning. Are now in full bloom and look amazing. Would highly recommend Appleyard 🌸”

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Posted 5 months ago

“I’ve always been happy with my flowers and plants from here. However I’m not happy now. The wrong orchid was sent , so I emailed them several times without a proper reply. Day 4 and still waiting for the problem to be resolved. The wrong orchid that was sent has nearly finished flowering and is the type and colour. It was meant to be a present for tomorrow.”

Helpful Report

Posted 5 months ago

Hi Julie, I’m really sorry to hear the wrong orchid was sent and that you haven’t had a proper reply yet. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 5 months ago

“Flowers were very pretty”

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Posted 5 months ago

Hi there, Thanks for taking the time to share your experience. I’m glad the flowers were pretty, though I’m sorry the overall experience didn’t meet your expectations. If there’s anything we can do to improve things for you, please contact our customer services team at customerservices@appleyardlondon.com with your order number and brief details. We’ll look into it and arrange a suitable remedy if needed. Kind regards, Team Appleyard London

Posted 5 months ago

“I cannot recommend this company. I received a box planted with narcissi for Mothering Sunday. They were badly packed, and had obviously been en route for several days, so the young leaves and flowering stems were bent double. Five days later they still look grotesque. I completed the complaint form accurately, but it said it could not find a record of the order number. I have just tried to attach a photo, but it said it could not update the file. What a shambles!”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the condition of the narcissi and the trouble with the complaint form. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any photos if possible. We’ll arrange a suitable remedy (replacement or full refund) and investigate the issue. Kind regards, Team Appleyard London

Posted 5 months ago

Appleyard London is rated 4.6 based on 12,638 reviews