Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,379 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,379 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Tell us how Appleyard London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My niece was very pleased with her wine and chocolates. Thank you”

Helpful Report

Posted 3 months ago

“I was told it was all very delicious”

Helpful Report

Posted 3 months ago

“I received a beautifully packaged Gift from my sister as a surprise gift . I am thrilled with them, they are absolutely stunning and so Christmassy”

Appleyard London 5 star review on 15th December 2025

Helpful Report

Posted 3 months ago

“Great flowers great service all in all great experience to shop with appleyard flowers”

Helpful Report

Posted 3 months ago

“Delivery arrived when expected, beautifully packaged and the flowers were lovely. Very happy recipient, thank you.”

Helpful Report

Posted 3 months ago

“Lovely bouquet arrived promptly.”

Helpful Report

Posted 3 months ago

“Flowers are really nice, and lasting well. Instructions were clear. HOWEVER, the shipping company that you use did NOT do well Delivery was hours late, and box was just dumped outside the house.”

Helpful Report

Posted 3 months ago

“Excellent flowers”

Helpful Report

Posted 3 months ago

“Delivered on time and polite driver”

Helpful Report

Posted 3 months ago

“The bouquet was even better than expected my Mum 95 was over the moon.”

Helpful Report

Posted 3 months ago

“Flowers were limp and never bloomed , I ordered them as a thank you and it was an embarrassment .”

Helpful Report

Posted 3 months ago

Hi, I’m really sorry to hear that the flowers were limp and didn’t bloom, and that this has been embarrassing for you. That isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and photos if you have them, and we’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to make this right. Warm regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 3 months ago

“Quality service”

Helpful Report

Posted 3 months ago

“Flowers came perfectly wrapped and I used them for a proposal. And they stayed securely in the packaging through transit and it was a much more pleasant experience due to them not being flat packed like other online florists. Thank you!”

Helpful Report

Posted 4 months ago

“Had a Christmas bouquet sent to me from friends. On first appearance it looked lovely and then realised little heads from flowers were falling off. Contacted Appleyard and they quickly resolved by organising a new bouquet to be delivered. Sadly these have lasted just 3 days before the roses have died off. Something is very not right with these very expensive flowers. Such a shame as can see they cost my friend a lot of money! No point contacting them again. Tried to load photos of poor quality flowers that are basically dead and the site is not allowing me to. I wouldn’t recommend using this florist sadly.”

Helpful Report

Posted 4 months ago

Hi Val, I’m really sorry to hear that your bouquet didn’t last as expected and that the experience has been frustrating. That’s disappointing, especially after the initial good impression. We’d like to look into this and make things right. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share. We’ll review what happened and discuss a suitable resolution. Thank you for taking the time to feed back. We appreciate the chance to address this. Warm regards, Team Appleyard London

Posted 4 months ago

“My friend loved her flowers”

Helpful Report

Posted 4 months ago

“I received a huge and very beautiful bouquet of Appleyard flowers yesterday for my birthday from my Australian family. A wonderful gift!”

Helpful Report

Posted 4 months ago

“Beautiful flowers, long lasting”

Helpful Report

Posted 4 months ago

“Lovely flowers. Accurate in terms of delivery.”

Helpful Report

Posted 4 months ago

“I bought flowers for my friend and it was supposed to be a surprise, but the courier just left them on the porch without even trying to ring the flat bell. I’m so disappointed with the service.”

Helpful Report

Posted 4 months ago

Hi, I’m really sorry to hear that the courier left the flowers on the porch without attempting to ring the bell. That’s disappointing, and it’s not the experience we want to deliver. We take situations like this seriously and would like to look into what happened and make things right. Please contact us at customerservices@appleyardlondon.com with your order details so we can investigate and arrange a suitable resolution. Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in us. Warm regards, Team Appleyard London

Posted 4 months ago

“They inspired confidence through their professionalism.”

Helpful Report

Posted 4 months ago

Appleyard London is rated 4.6 based on 12,379 reviews