Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,638 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Great flowers, super service and good value for money”

Helpful Report

Posted 5 months ago

“Arrived promptly, still lovely and fresh, would definitely buy from Appleyard again. Thank you”

Helpful Report

Posted 5 months ago

“Received roses Saturday, in time for Mother’s Day, on opening the box - almost all the leaves and many of the petals were already dead/falling off. After Emailing Appleyard and sending them pics, they very kindly sent me bother bouquet by way of apology. Excellent customer service, thank you!”

Helpful Report

Posted 5 months ago

Hi Stef, I’m really sorry to hear that the roses arrived in such poor condition and that you’re disappointed with the bouquet. This isn’t the standard we aim for, and we’ll look into what happened. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos of the bouquet. We’ll arrange a suitable remedy (replacement bouquet or refund) as quickly as possible and investigate the issue. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 5 months ago

“My Mothers Day plant arrived wilting and yellow- the plants were in very ill health. Appleyard proceeded to tell me this is fine and refused to help - so much for their 100% happiness claim”

Helpful Report

Posted 5 months ago

Hi Victoria, I’m really sorry your Mother’s Day plant arrived in such poor condition and that we didn’t meet our happiness promise. This isn’t the experience we aim for, and we’ll investigate this promptly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and photos of the plant. We’ll arrange a suitable remedy (replacement or refund) and look into what happened. Kind regards, Team Appleyard London

Posted 5 months ago

“My experience was lovely. My daughter resides in the UK and I'm in the US, the process of ordering was easy, and everything went smoothly except for me sending the roses to the incorrect address. However, we were able to locate them at the incorrect address, so all ended well.”

Helpful Report

Posted 5 months ago

“Great website, great tracking service and super-fast delivery!”

Helpful Report

Posted 5 months ago

“Good packaging in that they are in a sturdy box and was delivered safely. Nice flowers!”

Helpful Report

Posted 5 months ago

“Mothers Day flowers a success.”

Helpful Report

Posted 5 months ago

“Lovely bunch of flowers delivered right on time!”

Helpful Report

Posted 5 months ago

“Bought as a thank you gift for a friend, so only saw a photo of the orchid plant. She seemed delighted with it. Easy ordering”

Helpful Report

Posted 5 months ago

“My mum loved her flowers!”

Helpful Report

Posted 5 months ago

“Arrived quickly and beautiful colourfu flowers”

Helpful Report

Posted 5 months ago

“very effificent - good communication and the flowers were esquisite”

Helpful Report

Posted 5 months ago

“Received my mothers day flowers sat afternoon sunday roses are leaning over all of them and several other flowers cut the stems hoping they would revive but no a complete waste of money 🤬”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear the flowers didn’t arrive in good condition and that this has impacted Mother’s Day. This isn’t the experience we aim for, and we’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos of the bouquet. We’ll arrange a suitable remedy (replacement bouquet or refund) and investigate what happened. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 5 months ago

“The Spring Blossom flowers from my son for Mother’s Day were delivered on Sat. When I opened them to trim their stems and place them in a vase I felt they were crushed together. On spreading them there was a white mould on the light greenery and the one of the very tired looking tulips. I had to remove many leaves, not just those going below the water, but other that had black marks on them. The alstromeria in particular had many damaged and folded leaves, that did nor recover overnight. This unfortunate incident was resolved quickly by good customer service refunding my son the cost of the flowers. I have had flowers from Appleyrd previously and they have always been very good.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the flowers arriving in such a poor condition. This isn’t the experience we aim for, and we’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos of the bouquet. We’ll arrange a suitable remedy (replacement bouquet or refund) and investigate what happened. Kind regards, Team Appleyard London

Posted 5 months ago

“A lovely selection of flowers, yet to open fully, delivered very well packaged. I knocked a star off as I thought they were being delivered the day before … but all fab apart from that 😊”

Helpful Report

Posted 5 months ago

“Once again dead rotting roses in bouquet second year on the trot telling son don’t order from this company again. Complained last year and got no reply exceptional customer service NOT.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the roses arriving in such a poor condition again. This isn’t the experience we aim for, and we’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos of the bouquet. We’ll arrange a suitable remedy (replacement bouquet or refund) and investigate what happened. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 5 months ago

“Received a Boquete of tulip flowers and a bottle of wine for mothers day from my son, the day I received them I put them into water , The leaves were yellowish the day of receiving them a day before mothers day ,On mothers day (today) they was drooping, they were a gift so unable to tell my son he would be that disappointed like I am, very upsetting thank you for ruining my mothers day.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear the tulips didn’t arrive in good condition and that this has affected Mother’s Day. This isn’t the experience we aim for. We’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including photos if possible). We’ll arrange a suitable remedy (replacement bouquet or refund) and investigate what happened. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 5 months ago

“Didn’t come anything like the pictures shown poor arrangement and flowers come damaged bent and already dying but after a slight back and forth with customer service they apologised for me not being satisfied with what I received and i was issued a full refund”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear that the bouquet didn’t meet expectations and the flowers arrived damaged. This isn’t the experience we aim for. We’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including photos of the damaged flowers if possible). We’ll arrange a replacement or a refund as you prefer and investigate how this happened. Kind regards, Team Appleyard London

Posted 5 months ago

“I ordered the Spring Narcissi Planter. It arrived badly packed, only being wrapped in a single layer of bubble wrap. The rest of the box had no extra packing to stop the contents moving around during transportation. Consequently the plants very a bit battered and bruised when received and most of the moss and a lot of dirt had fallen out. Luckily I managed to re-plant the bulbs and now they are growing well.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear your Spring Narcissi Planter arrived with insufficient packing and that contents were damaged. This isn’t the experience we aim for. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (photos if possible). We’ll investigate urgently and arrange a fair resolution. Kind regards, Team Appleyard London

Posted 5 months ago

Appleyard London is rated 4.6 based on 12,638 reviews