Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,638 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

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“I received a lovely bouquet 💐 for Mothers Day and therefore, ordered a bouquet myself for my Mother-in-Law, which was delivered the following day. Great service!”

Helpful Report

Posted 5 months ago

“For the love of God never use this appalling company, ordered my mother flowers for mothers day. They arrived three days late, and mostly dead. We were offered a refund, but no apology. This is by far the worst company that i have ever had the misfortune to use. Absolutely pathetic.”

Helpful Report

Posted 5 months ago

Hi MRS, I’m really sorry to hear about the late delivery and the condition of the flowers. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (delivery date, recipient, and photos if possible). We’ll arrange a suitable remedy (re-delivery on the correct date or a full refund) and investigate what went wrong. Kind regards, Team Appleyard London

Posted 5 months ago

“The flowers were delivered on time and of superb quality. My only gripe and hope that it is an easy remedy - I ordered 2 sets of flowers for different people. They arrived at the same time. However, they had to be opened to find out who they were for. Need to put name on delivery label.”

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Posted 5 months ago

“Average value for money compared to other companies Delivered on time Recipient said flowers were muted shades Flower companies are not something I would make recommendations about, so 'average' score”

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Posted 5 months ago

“Absolutely excellent service Super quick within less than 24 hour delivery! Amazing!!! The flowers were beautiful my mum loved them! Thank you will definitely be using this service again”

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Posted 5 months ago

“Ordered the evening before Mothering Sunday and they were delivered perfectly. They looked stunning!”

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Posted 5 months ago

“The flowers were beautiful when they arrived, I had two arrangements from my two children. I did what the instructions said, two days later the roses on both arrangements started to look very sad, and today I had to get rid of a few. Not happy knowing how expensive they are!”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear that the flowers didn’t stay fresh and that you’re disappointed with the experience. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll arrange a suitable remedy (replacement or refund) as quickly as possible and investigate the issue. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 5 months ago

“Absolutely amazing beautiful what more can I say arrived in time on such a busy day Thanks so much”

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Posted 5 months ago

“Brilliant”

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Posted 5 months ago

“We got a beautiful bright spring bunch which was exactly like described and made Mother’s Day extra special for mum who LOVED her flowers.”

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Posted 5 months ago

“Great service on Mother’s Day”

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Posted 5 months ago

“Service was good and delivered on time”

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Posted 5 months ago

“Really generous bunch of flowers, beautiftquality and quick delivery. And, even though we ordered late, A lovely card with it too (unlike other firms who limit this at busy times).”

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Posted 5 months ago

“Website easy to navigate, recipient very happy with flowers and chocolates, and great communication from both Appleyard and couriers.”

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Posted 5 months ago

“Always on time and flowers look just like the picture”

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Posted 5 months ago

“Arrived on time.”

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Posted 5 months ago

“My mum was very pleased with both the quality and selection of her flowers!”

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Posted 5 months ago

“The 100% happiness guarantee is a lie. I wasn’t happy that the flowers were delivered to the incorrect address and left outside to ruin. No replies to my messages. Terrible customer service.”

Helpful Report

Posted 5 months ago

Hi Rich, I’m really sorry to hear about the wrong address and the lack of response. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details (including delivery address and dates). We’ll arrange a suitable remedy (re-delivery to the correct address or a full refund) and investigate what went wrong. Kind regards, Team Appleyard London

Posted 5 months ago

“I had an enormous 'Apple yard' bouquet delivered on Mother's Day from my son in America. Stunning ! But since all the sprays of small, pink roses & some of the greenery have drooped and are dying. I took time following the care advice to the T, but to no avail!”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear that your “Apple yard” bouquet didn’t stay fresh and that you followed the care guidance to no avail. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll arrange a suitable remedy (replacement or refund) as quickly as possible and investigate the issue. Kind regards, Team Appleyard London

Posted 5 months ago

“Bought a £38 bouquet with roses and lilys being the main parts. The roses were small and started dropping petals within a couple of days without ever really opening. Much of the smaller flowers / foilage was crushed with stems broken in transit. And 9 days later the lilys still haven't opened! Bouquet never looked anything other than a bit sad and pathetic! I would attach photos to the review but the website fails to upload the files.”

Helpful Report

Posted 5 months ago

Hi James, I’m really sorry to hear about the bouquet quality and that the lilies didn’t open. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll arrange a suitable remedy (replacement on the correct date or a full refund) and investigate what went wrong. Kind regards, Team Appleyard London

Posted 5 months ago

Appleyard London is rated 4.6 based on 12,638 reviews