Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,527 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers arrived on time and there was nice and fresh and the wife loved them”

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Posted 4 months ago

“Valentine’s flower selection nicely presented and delivered on time.”

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Posted 4 months ago

“Stunning flowers in great condition and lasting well. Arrived on time and they were well received by my lovely wife. Liked the follow up flower care reminder. More than happy to use Appleyard again in the future.”

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Posted 4 months ago

“Flowers were perfect. And they blossomed beautifully. The roses smell really nice too”

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Posted 4 months ago

“As beautiful and fresh as ever.”

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Posted 4 months ago

“All good, and when things do go wrong they happily fix it 😊”

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Posted 4 months ago

“I can always rely on Appleyard , deliver on time and top quality flowers”

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Posted 4 months ago

“Flowers arrived on time and in good condition, would recommend.”

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Posted 4 months ago

“Nice flowers. Delivery at 7pm on Valentine's Day. That is far too late. And the driver just left them on the doorstep without knocking or ringing the bell.”

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Posted 4 months ago

“Incredibly beautiful roses delivered for my wife on Valentine’s Day! She absolutely loved them! The roses look significantly better than ones I’ve ordered in the past from other retailers. They came very nicely arranged in a lovely bunch with AppleYard wrapping. 100% would recommend!!”

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Posted 4 months ago

“Came on time well packaged would definitely recommend and use again”

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Posted 4 months ago

“Perfect experience”

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Posted 4 months ago

“Ordered Valentine’s Day flowers and was genuinely shocked by what arrived. The bouquet looked nothing like the photos on the website — the quality and quantity were far below what was advertised, more like discounted petrol station flowers than a premium arrangement. To make matters worse, the flowers started wilting in under 48 hours, which is completely unacceptable given the price. I am requesting a full refund. Store credit (aka ‘happiness guarantee’) is not an acceptable resolution.”

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Posted 4 months ago

“My fiancée bought me flowers from this company as it was recommended by Santander. This is a SCAM. He was so disappointed to give them to me after seeing the photos on the website of the velvet bouquet vs what arrived. They are not even remotely similar. The photo on the website is a clearly an AI photo. Never use this company.”

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Posted 4 months ago

“Easy toorder and flowers were exactly as the photo and delivered on time”

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Posted 4 months ago

“Delivered on time as per the delivery date provided. Partner loved the flowers”

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Posted 4 months ago

“Flowers arrived on the exact day requested and look amazing! Fiancé loved them!”

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Posted 4 months ago

“This company was recommended by my bank Santander. The delivery was not made and it was difficult to follow up either by chat or phone. Their systems don't seem to work at weekends and I had to wait till Monday. Finally I got through on Whatsapp and was told I could either have a replacement at the next delivery with £10 or a full refund. I opted for full refund. I believe the fault was the that of their couriers they used and the tracking system did not work either. I am dissappointed I did not get to see the quality of the flowers. I was disappointed that the order was lost in transit. I hope they will review their delivery status.”

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Posted 4 months ago

Hi Mary, I’m really sorry to hear about the missed delivery and the trouble you’ve had with tracking and follow-up. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details or photos you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 4 months ago

“Valentines flowers were beautiful”

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Posted 4 months ago

“The best one very happy”

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Posted 4 months ago

Appleyard London is rated 4.6 based on 12,527 reviews