Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,638 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

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“The person receiving the flowers loved them, thank you”

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Posted 4 months ago

“Good range and good discounts. Arrived on time.”

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Posted 4 months ago

“My sister who I sent the flowers to said they were beautiful. They arrived in good time in the morning.”

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Posted 4 months ago

“Exellent floral arrangements delivered on time with care.”

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Posted 4 months ago

“Arrived on time and the flowers made my mother very happy”

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Posted 4 months ago

“I ordered some roses and they were never delivered. The customer service team were so unhelpful. I never got a replacement bouquet. I will not be ordering from Appleyard again.”

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Posted 4 months ago

Hi there, I’m really sorry to hear your roses weren’t delivered and that you didn’t receive a replacement. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery dates, and any details you have. We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it happening again. Kind regards, Team Appleyard London

Posted 4 months ago

“Easy to place an order, good customer service team”

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Posted 4 months ago

“Great service - Managed to get my mum's mother's day flowers at short notice.”

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Posted 4 months ago

“Great flowers and delivered on time with no problems”

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Posted 4 months ago

“Perfect transaction from start to finish. Kept updated all the way.”

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Posted 4 months ago

“Excellent service and lovely flowers”

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Posted 4 months ago

“Appleyard delivered nice flowers on time to a dear friend and made her most happy. Very reasonably priced too.”

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Posted 4 months ago

“I had a problem with my flowers sent to me for my birthday from my daughter. I contacted Appleyard, who were very helpful and efficient , they replaced my flowers immediately, excellent customer service. Thank you for my beautiful flowers.”

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Posted 4 months ago

Hi there, I’m really sorry to hear your bouquet arrived in such poor condition and that you haven’t had a response yet. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number (600622104), delivery date, and any details you have (and photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 4 months ago

“delivered on time, lovely flowers”

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Posted 4 months ago

“The choice was good and the flowers arrived on time and lasted well.”

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Posted 4 months ago

“pretty flowers good condition”

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Posted 4 months ago

“Generous bouquet of beautiful flowers.”

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Posted 4 months ago

“On 14th March a box of flowers which was ordered by my grand daughter was just left in the foyer downstairs upside down. The hairdresser brought the box upto me. On opening the box most of the stems were out of the sachet but there was too.much greenery. The roses looked half dead also the lilies I cut the stems and left them in water I rose actually opened and 1 bud of a lily.I was.so disgusted to think that my granddaughter had spent money on the quality of your flowers My daughter bought me 3 stems of lilies from M/S THEY LASTED 10 DAYS I purchased 4 stems from Asda for under £8 which lasted me for 9 days.the delivery was made by yodel again another disappointing result which gives myself my daughter and her daughter no faith in using your company ever again. I rang and sent an Email which failed.I think the decent thing to do is to reimburse my granddaughter Beth McCullen.”

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Posted 4 months ago

Hi there, I’m really sorry to hear about your granddaughter’s box of flowers arriving in poor condition and the trouble you’ve had contacting us. This isn’t the experience we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number, delivery date, and any details you have (and photos if possible). We’ll arrange a suitable remedy (replacement or full refund) and review what went wrong to prevent it from happening again. Kind regards, Team Appleyard London

Posted 4 months ago

“Beautiful flowers, well packaged and delivered on time.”

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Posted 4 months ago

“Excellent flowers, excellent service. Thank you.”

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Posted 4 months ago

Appleyard London is rated 4.6 based on 12,638 reviews