Huge mistake going with this company. I was expecting the driver to deliver my items that same day (van was loaded by 11.30am) however, I found out on the day he was thinking about driving the next morning because he had 4 hours sleep in days. What transpired was that overnight, they transferred all of my items to another van & a different driver delivered the next day. I did not know about this nor agree to it & strangely, it’s a breach of their own T&C’s which state you have to be present when they load / unload items etc because obviously the guys are more careful if you’re there! Items were put into a storage unit & I’ve since discovered that they have completely broken the electrical function of my electric reclining sofas & cracked the corner of a TV. Any van have said that because it’s beyond the 7 day window, they are not interested in investigating this even though I explained it went into a storage unit and came out 2 weeks later. The damage will cost me hundreds & not to mention the additional van I had to hire to take the rest of my stuff as they sent a smaller van to the job which could not fit everything. I am now pursuing this matter via the legal route and advise anyone to stay away from this company. Book directly with the van driver so you know who you’re getting & what type of service!