I used anyvan for a recent house move, where my partner and I were moving in together, so two collections with delivery to one address. I went through all of the details online and filled in everything we have in both properties. I was moving from a two bed house and my partner from a two bed flat. I booked the collection to be between 8 and 9 to give three to four hours to empty both properties as we needed to be out by midday on both. I also booked the full premium pack and unpack service to make the process as stress free as possible. About a week before the move, I was contacted by an anyvan representative to go through everythng for the move. After speaking to him, he advised that I had booked too early as they only have a 2hr waiting time and that he would reschedule for 10. He also said that I’d allowed too much by way of boxes etc and that all I would need was 20 medium boxes for my move and 15 for my partners. I felt that this was wrong and expressed my concerns, however I don’t move house for a living so accepted Anyvans advice. A day before we both moved, I got a call from my driver saying that he felt 10 was too late and he should come at 8, I obviously agreed so he arrived then. My move was going smoothly until he said that I only had half the number of boxes I would need and I had to pay him on the spot or they wouldn’t move any more stuff! He also said that some larger bagged items (I have a couple of paddle boards, guitars etc) could not go on the van as they did not fit into the box and were extras that would cost £170! In the meantime, my partners move had not started. I explained in the phone call previously that we both need to be out of our properties by 12, but when her van turned up after 10:30, they said that she would not be out before 3! They had also not bought any packaging materials, so my partner had to go out, buy her own and then pack up all of her delicates herself and move them in her / her parents cars. She finally cleared the property after 14:00. When we arrived at the new house, the ‘full unpacking service’ was nothing of the sort, it simply means dropping the boxes somewhere in the house. I have spent too many hours holding for anyvan to try to sort this out now, both on the day and subsequently, that the only course of action available to me is to make sure that others are aware of how poor the service is. Had I have done my own packing, I could have done it at my leisure, but by choosing the full sevice to reduce stress, they achieved the exact opposite! The day was incredibly difficult for my partner and her family and unneccesarily costly for me. I cannot recommend that you use anyvan under any circumstances.