Absolutely appalling service. DO NOT USE. The premium package is not worth the extra +£300 you are likely to pay for it. Let down by our original van (9am-10am). Van that did turn up was the rustiest, beaten up van, and tiny so multiple trips meant the move went on for so much longer than we expected. Also on the side of the van stated ‘For hire £29 a day’ so I would recommend just doing that and saving A LOT OF MONEY AND DISAPPOINTMENT. I have a three month old baby and my child care ran out so I was completely left in the lerch and unable to feed her while all this was going on. DO NOT USE, go elsewhere. I rang customer services to conplain, audibly upset and ‘all they can do is apologise’. I’m so upset and disgusted at this service. Avoid like the plague.