On the day of completion to my new house the removals did not turn up at 9.00am as arranged, I got a call saying it would now be 12 midday, I then got a call at 11.30 saying they would be there at 3.00pm. Totally unacceptable. I had over two thousand pounds of various furniture damaged. The lorry could not fit all my furniture in. I was left with a whole load of furniture 9.00pm on a Friday night, with my furniture on the pavement, I had to pay £500 for another company to call out to complete the removals. They sent me £100 back, which was an insult as the £2000 damage to my furniture also. This company did not call me back as promised, they have no compassion, all they are is a lead generation machine for leads that get subcontracted out with no criteria to who does the job. My experience was a team of cowboys that had no idea what they were doing, and the company in my opinion are a bunch of crooks. Please steer clear of this company if you value your belongings. Descracfull behaviour for start to finish.