ROBBERS - DO NOT USE THEM We booked 2 weeks ago a slot to move our belongings for a 1 bedroom flat and we are on the first floor / no lift. On the day, the contractor coming was exhausted and out of breath at 1pm and said he can't do this job as there is too much and no lift. And also said it was a bad brief because there are 2 sets of stairs to reach the 1st floor so it is not 1st floor?? We suggested for him to take at least few boxes, not everything and he said he can't as it is 2 set of stairs and he is behind on schedule - when he arrived 20 mins ago?? Did he think he would do the move in 1h? This was outrageous and told us to not use Anyvan and go straight to him as Anyvan doesn't know how to take a brief and evaluate any move. Anyvan then called us to blame me for saying that I gave the wrong floor. Apparently when there is 2 set of stairs, it is the 2nd floor? Ridiculous! And that they need to charge for rescheduling and no refund - when the contractor refused to do his job, he didn't even lift one box nor touch anything. This is pure robbery and no compensation from the Anyvan that didn't care at all about the customer. They partner with unreliable contractors and take no responsability for anything. We are now without any help to move and in a tight spot to do everything by ourselves, on top of paying for a service that we didn't get at all. I am shocked to see that this kind of business still exist. DO NOT USE THEM. Booking number 6854988