ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,838 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,838 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they are stealing money from the drivers.abusive operators,nonfrendly with the drivers.especially with foreign drivers.”

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Posted 4 years ago

“Arrived on time, very efficient and the guys were very helpful, for a small move they are perfect.”

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Posted 4 years ago

“Good price, fantastic drivers offering to help.”

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Posted 4 years ago

“Excellent service!!”

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Posted 4 years ago

“Had a removal booked and six items were damaged. Because the removal guys only admitted to one i was offered 50% of the value of that one item and the rest were refused because i didn't have photographs of the items BEFORE i moved house. Being military i've moved a lot over the last 10 years and never had to make a claim. Well over £1000 worth of damage done and offered £50. Disgusted and will never use again”

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Posted 4 years ago

“Very polite extremely helpfu l,on time with collection and delivery, couldn't be happier”

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Posted 4 years ago

“Excellent. Stress free”

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Posted 4 years ago

“A very good service, well organised, kept us informed at all times and a very competitive price. Will definitely use again.”

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Posted 4 years ago

“Just the WORST ... late rude driver, no communication, tracking didn't work, belligerent chat staff, driver refused to do job despite having exact details of what it was (a couple of large heavy items they didn't fancy carrying), extra charges. A horrible experience. I spent 4 hours trying to get it resolved. It should have been so simple. Astonishing really how it could just be so wrong throughout, its almost like a sitcom. Avoid for your own sanity...”

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Posted 4 years ago

“Absolute liars.. Absolute liars... they asked if they could deliver my Mercedes on an overnight service, as opposed to the same day. I agreed when they confirmed it would be kept in a secure compound. It was kept in a back street car park.... absolute lies... they turned the tracker off so I couldn’t track it, and I was twice promised I would receive a call from the transport team, in order that they could explain why they had lied. Don’t trust them with anything valuable. I will be suing them for my money back.”

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Posted 5 years ago

“The experience was pathetic to say the least. I booked for a removal from Hither Green to Dartford. Initially I booked for around 7.8 cubic m and paid for it. However, later I changed it to 7.2cu,m. However, there was no refund for the excess charge. I booked for slot 10-12. However, the driver did not turned up before 3 p.m. To add to it Customer services had no clue why there was a delay and there was no apology either from the driver or Anyvan. This was not the end. The driver arrived was rude. I booked for 23 boxes and the driver claimed that each box should be considered as two boxes and I need to pay more or he will not collect. In addition to that he offered no explanation for delay and started wasting more time by taking frequent smoke breaks. After a lot of persuation he agreed but I had to actually get the extra boxes down for him when I have paid for all of them. It was specifically told in the job request that a bed needs to be disassembled and assembled and the driver need to come with required tools. They turned up with inadequate tools and refused to assemble the bed (even if it was paid for). When I refused to sign the job completion sheet, they somehow managed to assemble, but it was not done properly as the hinges came out the very next day. Really unhappy with the service and will not recommend Anyvan.”

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Posted 5 years ago

“They broke mine and my husbands mattress and are refusing to cover cost of their damage. Saying it wasn’t broken when their drivers left. We have been sleeping on the couch for a week now as we can’t afford a new one. They were quite rude in their emails and offered us £50 for ‘goodwill’ claiming that they were doing that to be nice. They haven’t taken responsibility for breaking our belongings. When you pay for insurance in the move and something gets broke you expect it to be replaced. We also provided proof and rang up as soon as we saw the damage. Will absolutely not be using them again or recommending them to anyone. £350 gone and will now need to spend more on a new mattress”

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Posted 5 years ago

“On the morning of the removal the two man team arrived on time, the mode of transport was a van for transporting horses, but hey ho it is Any Van. Not sure that it was very clean as my furniture was very dirty when I arrived at my new property. The loading of the van was completed quickly and efficiently. The people purchasing my property also used Any Van and they arrived at my property before I was ready to leave asking to unload the furniture. I was not very happy about this but felt pressured into doing so. Apparently they had another job elsewhere which was timed. Also on the day of moving I received a phone call from Any Van to inform me that there is a cost of £40.00 per hour if they have to wait any long than half an hour, this should be mentioned when you are booking but is no doubt buried in the small print somewhere. I did incurr additional costs as with house moves there tends to be delays before the monies are transferred, you have no option but to pay. Would I use Any Van again, probably not, I would prefer to use a more professional moving firm.”

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Posted 5 years ago

“My removal men Andre and Gigi were fantastic and went over and beyond to help me with a move that wasn't straightforward. They deserve a pay rise! Unfortunately the sales team failed to mention that there was a £48 per hour waiting fee when quoting ieven though I had indicated that my transaction was a sale and purchase and there may be some wait time and I had been looking for a fixed quote.. The follow up call from the lady who informed me about the wait fee was unhelpful and didnt look to find a solution. Shw kept repeating that the manager would only say what she says. I had to be quite firm. Michael the manager who followed up fairly promptly wirh a call later that day was very good. He was solution focused and recognised where the failings had been. He made up for stress that the sales team had caused.”

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Posted 5 years ago

“Excellent, efficient service from booking to delivery. The driver Galin, was polite, pleasant and helpful. All through an easy transaction I would definitely recommend Anyvan”

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Posted 5 years ago

“Drivers were rude. Ripped me off and added an extra £200 claiming I’m not on 2nd floor. I am most definitely on the 2nd floor. They said each landing inbetween the floors counts as another floor!! It’s the most ridiculous thing I’ve ever heard. Also said its due to the walk from my flat, there is no walk. It’s down a corridor and the van was bang outside my entrance. Customer service were just as bad therefore pending legal action. Taken videos and pics. They haven’t got a leg to stand on. They also broke my TV. AVOID AT ALL COSTS. they are cheap for a reason. The first thing thing the driver did when he arrived was say ooo they look heavy and started moaning. It’s a bed and a sofa. DOH! They made my move 1000 times worse and the only comfort was the nice pad I moved into at the end. What’s worse is I used this company to move into the flat I just moved out of and they didn’t charge me for the apparent walk from my flat to the lifts (takes 10 seconds btw) but this time they do! They also didn’t turn up to that move and we had to rebook for the day after. Yes I’m stupid for using them again but was trying to save money. And it’s backfired.”

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Posted 5 years ago

“The driver assigned to me was called Lethal, you only find out the name when they are on the way to you and you have already paid for the service. I spotted 'Lethal' dealing drugs whilst on the job. I would have liked to take a photograph in order to prove this but he had all my possessions in his van and I was on my own feeling very vulnerable. Complained to AnyVan and heard nothing back. Unethical, rude, dismissive company that don't care about putting their customers in a vulnerable situation.”

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Posted 5 years ago

“Brilliant service, great communication and professional movers. Highly recommend”

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Posted 5 years ago

“Should you have fallen foul to Decembers data breach then please contact; https://www.irvingslaw.com/ The ICO have been informed and Irvings Law are currently taking claims.”

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Posted 5 years ago

“BASICALLY JUST PRETENDED TO COME SO THEY CAN TAKE MY MONEY AS THEY DONT DO REDUNDS AND LEFT. READ OTHER REVIEWS ITS THEY REGULAR PRACTICE TO STEAL MONEY AND NOT DO THE JOB. PHONE RECEPTIONISTS WHERE RUDE AND NOT HELPFULL AT ALL. KEPT GOING ROUND AND ROUND HOW ITS MY FAULT.”

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Posted 5 years ago

ANYVAN is rated 3.4 based on 2,838 reviews