ANYVAN Reviews

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use ANYVAN last July. This is my 15th house move, so I consider myself fairly experienced. The best thing i can say about this company is that the van actually turned up - judging on some of the experiences here i guess i should think myself lucky !! Anyvan was full aware i needed to move in one load - the van wasn't big enough. I had contacted the company on the day before the move and had been assured that they would send a big enough van ... when i objected i was told it was my own fault as i hdn't done my inventory correctly. This is complete rubbish i updated my inventory every time i packed more boxes to ensure it was bang on. Then the drivers complained because some of my boxes contained books. These were clearly marked as heavy and i made sure i could lift them easily myself (im a 4"10, 100lb woman with hypomobility) but no, apparently they were too heavy. they broke countless boxes and left the contents in a heap on the living room floor, they put everything in the living room despite the boxes being clearly marked with the room . They were rude and unhelpful and charged me £ 800 to move a 2 bed house with no wardrobes and only one bed , less then miles. It was a complete rip off. Out of all my moves this was the most stressful by far . i cannot stress how awful it was. Judging by some of the comments here, they regularly send smaller vans than promised then blame the customer .. AVOID THIS COMPANY .. i imagine the positive reviews are paid”

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Posted 3 years ago

“Efficient, friendly and helpful. Very easy to arrange and book.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“PLEASE PLEASE PLEASE POTENTIAL CUSTOMERS, DO NOT USE THIS COMPANY!!! I HAVE HAD AN UTTER NIGHTMARE FROM MOVE DAY OVER A MONTH AGO AND I AM STILL IN DISPUTE WITH THEM FOR THE AWFUL SERVICE THAT I WAS PROVIDED. THEY JUST DONT CARE AT ALL AND WILL EXPECT YOU (but not tell you!) THAT YOU WILL SHARE A VAN WITH OTHER CUSTOMERS RESULTING IN ITEMS GOING MISSING AND LATE DELIVERY. THIS IS BY FAR THE WORST COMPANY I HAVE EVER USED AND FOR THE COST THEY WERE AN ABSOLUTE JOKE! HONESTLY, FIND A LOCAL REMOVALS COMPANY FOR A BETTER PRICE WHO WILL ACTUALLY GIVE YOU EXACTLY WHAT YOU PAID FOR AND A BETTER CUSTOMER EXPERIENCE. USE ANYVAN AT YOUR OWN RISK - THEY ARE ABSOLUTELY AWFUL!!! CONTACT ME IF YOU WANT ME TO SHARE MY FULL EXPERIENCE AND EMAIL EVIDENCE. DISGUSTING COMPANY WHO DEFINITELY DO NOT TAKE THE STRESS OUT OF MOVE DAY LIKE THEY PROMISE - THEY MADE IT ONE OF THE MOST STRESSFUL EXPERIENCES.”

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Posted 3 years ago

“Anyway delivered our Homesense order within a day of us arranging it. They were excellent and thier men who delivered were polite and friendly. I would definitely recommend them.”

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Posted 3 years ago

“Great service at a really competitive price. We were a little concerned booking through a Google search but communication leading up to the move was excellent and the two guys who did the move were friendly, professional and very good at their job. Highly recommended. (Moved from Yorkshire to Newcastle in March 2022.)”

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Posted 3 years ago

“Very good and reliable service”

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Posted 3 years ago

“Polite and professional throughout.”

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Posted 3 years ago

“Booking system very easy to use, and for £93 I booked a van to move my frideg, however that’s where the praise ends, the 1st drivers arrived unprepared so we had to pay a surcharge for a 2nd team with specialist equipment-(£150) they arrived in a smaller van with less equipment - after leaving the fridge on the pavement they drove off- the office then held us to ransom and we had to pay another surcharge (£136) - 3rd team arrived the following morning after leaving our fridge on the pavement over night, with right equipment and enough people after the office had confirmed there booking , however once they had loaded the fridge into the van the office phoned and again asked for a surcharge because of the weight or they would leave it - another £200- just to confirm once they loaded it they phoned me to say either pay another £200 or will leave it behind and cancel the booking - ! - DON’T use this company as they will hold your item to ransom !!!! We are taking this further - we’ve now been charged £584.00 for a £93 delivery SHOCKING”

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Posted 3 years ago

“Reliable and good communicators - they ran a little late but informed me in good time. They also persevered with a hefty sofa through a narrow door!”

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Posted 3 years ago

“Excellent! Quick efficient and friendly service. Knew their job And good communication/updates. *A happy customer who would recommend Anyvan to future potential customers Another happy customer. Thanks Adrian and mate!😆”

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Posted 3 years ago

“Just the worst experience. Took my money for what arranged. Never done the removal. Was rude. And then tell me I'm not getting my money bk. It's a fraud and has left me with anxiety.”

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Posted 3 years ago

“Good communication, job well done!”

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Posted 3 years ago

“From my initial enquiry to the unloading of my goods at my new address nothing could have been more perfect. A very big Thank You to the team at AnyVan”

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Posted 3 years ago

“THEY HAVE NOW BLOCKED ME ON TWITTER AND I AM LEFT WITH A £900 BILL THANK YOU ANYVAN I AM DISABLED AND YOU HAVE HAD ME OVER WELL DONE TO YOU ALL INCLUDING ASHLEY IN SOUTH AFRICA Booked this service and paid over the odds as i wanted to know i was covered. And not be let down. Coutier never informed me he was collecting but the seller did. He said he would be there for 4pm and arrived at 7.15pm. He said he could drop off with me 7am the next day ( sunday ) i got up at 6.30 and he arrived at 10am uloaded the car and went. I now have a massive chip in windscreen I never signed for car as he was in a rush. Anyvan are messing me about and i can not use car so I wasted my money using them but i have now got a solicitor”

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Posted 3 years ago

“They delivered a motorbike to me in middleton manchester from milton keynes,I wish I could remember the drivers name,they where bang on time and msgd me twice to keep me upto date,well done driver and all involved.many thanks.Ray (donnas)donohue manchester \{°¿°}/”

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Posted 3 years ago

“Booked and paid a week in advance to pick van up at 9am, driver text and cancelled at 3.30am on the morning cancelling, anyvan did not resolve this, i ended up with a fine for picking van up late and had to arrange collection elsewhere”

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Posted 3 years ago

“Used anyvan to move house easy to book, regular up dates easy to change or add items, clear price. Driver & 1 we're prompt friendly and followed safe practice to collect and deliver all our items.”

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Posted 3 years ago

“Brilliant. The online booking was slick and easy, the support on the day with alerts and tracking was great, the timing was superb, the men were a delight and super helpful beyond the call of duty. Very well done, couldn't recommend more highly, thank you.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

ANYVAN is rated 3.4 based on 2,815 reviews