ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No serious copany don't have good service and play with customer”

Helpful Report

Posted 3 years ago

“I can't believe I booked @AnyVan over 4 weeks ago. To be told 10 minutes before the pick-up, they can't find a driver to do the job is absolutely disgusting. Do you realise the inconvenience caused?”

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Posted 3 years ago

“Fantastic service from start to finish thanku would highly recommend and will definately use again both online and live chat”

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Posted 3 years ago

“If I could leave less the 1 star I would! Do not use this "service"!! I have moved around 7 times in the last few years, so i consider my self quite experienced at it and this was by far, without question THE WORST moving experience iv ever had!! We booked well in advance and marked items in the itinerary as we went, trying to get the amount of stuff as accurate as possible. When they finally arrived they were very late, and straight away complained that we were up stairs, even though I selected an option to point that out. Charged an extra £80 straight away for the stairs. Then they asked to get only the things on the list, which was very difficult because it had all been put on 1 room. I had 2 friends with me who offered to help them move stuff, but they would not communicate what they wanted them to do. And so it took forever! They packed all the small things first, leaving things like the sofa for last, but before even getting to it insisted that we had too much stuff and they would need to charge us more. It came to over £600 WITHOUT a double bed! Which is more than double than iv ever paid. When we arrived at the new place, they insisted that there was no note of the floor, and would not take the stuff to our flat! (Its 1 floor and we have a lift!) So my 2 friends and I wand to run all of our stuff up to our flat, by ourselves. I am disabled and had pointed this out specifically but it made no difference. Once we finally got in, we noticed that the TV was marked, and when turned on, showed that it was completely smashed! It's a £600 TV!! They REFUSED to take responsability for it, saying that they had not seen the TV previous to the move... I called round everyone and they aren't even registered with the ombudsman, so there is nothing we can do. £1200 put of pocket, TV- less, angry and tired. All we can do is leave them a scathing review and hope others don't fall into the same trap! Oh, and for our troubles they offered us 20 quid in goodwill for there lateness... unbelievable!!”

Helpful Report

Posted 3 years ago

“Anyvan is a SCAM!!! Watch out! They took my money (200€) and never dis the move. Their transporter declined after I had paid the downpayment to anyvan. Now anyvan is refusing to pay it back saying I should have taken another mover from their site which is something I did not want to do after my first bad experience.”

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Posted 3 years ago

“Very good service and fantastic driver. Goods were delivered in excellent condition”

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Posted 3 years ago

“Straightforward process and competitive quotes. Would recommend.”

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Posted 3 years ago

“Fantastic service, easy to book and service with a smile, definitely recommend and will use again!”

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Posted 3 years ago

“Excellent, easy to use website, good communication, quick and efficient pick up and delivery.”

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Posted 3 years ago

“Brilliant price , great tracking van via GPS and helpful driver”

Helpful Report

Posted 3 years ago

“If you're looking for a removals service for moving house I would not recommend AnyVan. It was not made clear to me until the van arrived that you are in fact booking a courier, unassociated with AnyVan, who is doing multiple jobs at the same time which means their vehicle is full of other people's things and are vocal about working to an extremely tight schedule. When initially booking I was asked what kind of things i'd be moving and I assumed this was to ensure the right size van was booked. It was NOT made clear to me until the day of that the courier will only take the exact list of items previously supplied. How is someone supposed to know exactly how many boxes and bags they will have until they've packed up their house? This meant that the courier refused to take some of my items and I had to hire my own transport on top of AnyVan to move the rest of my things. The casual, laid back service of the customer service team when booking was not informative enough and if I had known this info when booking I would have used a different service that is more suited to the needs of someone who is moving house. An emotional and stressful day was made a lot harder by AnyVan, which just appears to be an expensive courier masquerading as a removals service. Would not recommend for flat and home removals.”

Helpful Report

Posted 3 years ago

“Excellent company with two very polite, super efficient and speedy men who carefully moved everting in and out so the whole move went smoothly 👍”

Helpful Report

Posted 3 years ago

“Unhappy that originarily I had 2 vans booked but only one turned up< I was then charged an additional £211 for extra goods. They left behind a large bird bath and damaged an oil painting. The men were pleasent and helpful but were not overly careful, the motor mower was loaded upside down thereby leaking oil and causing starting issues for several days on arrival, large pictures were not wrapped in blankets as expected.”

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Posted 3 years ago

“Great service! I will definitely use their services again and recommend them.”

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Posted 3 years ago

“Customer service of the collector was awful. He was late and rude. Kept telling us we had to pay for waiting time but we didn’t make him wait and then charged our account £88 with no breakdown of that price. When confronted, he didn’t seem bothered. We have since contacted the company for a refund of this £88 that quite frankly felt like a scam and have had the worst interaction with a man named Brian that may as well be a robot. No empathy or listening to what went wrong. Awful awful company that con people out of money. Will never use again and will tell everyone to avoid.”

Helpful Report

Posted 3 years ago

“I arranged AnyVan for my step daughter near Oldham by phone from my address in Cornwall. She tells me that it all went well and AnyVan were very helpful and did everything she asked to assist her.”

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Posted 3 years ago

“Really quick, really easy, would recommend”

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Posted 3 years ago

“Save yourself the hassle and carry your stuff on your back! Day 1- WORST MOVING COMPANY EVER! I HAD A JOB SCHEDULED FOR TODAY AND THE DRIVER DIDNT EVEN BOTHER TO TURN UP AND HAD THE AUDACITY TO MESSAGE ME AND ASK TO CHANGE THE SLOT TO TOMORROW! KEPT CALLING THE CUSTOMER SERVICE TO GET A RESOLUTION AND OTHER THAN WORTHLESS MEANINGLESS APOLOGIES, THERE WAS NOTHING DONE TO TRY AND SORT THE SITUATION OUT! WORTHLESS! NOW I HAVE ALL MY THINGS IN BOXES AND NEED TO BE OUT OF MY CURRENT FLAT WITH MONEY (£300) BEING PAID AND NO SERVICES RENDERED! ALSO TO TALK TO A MANAGER OR SUPERVISOR, IT TAKES 48HOURS! THIS IS SOME KIND OF JOKE! HAD NO ISSUES WHEN IT CAME TO TAKING OUT THE MONEY FROM MY ACCOUNT STRAIGHT AWAY BUT DO NOT WANT TO PROVIDE THE SERVICE THAT I HAVE PAID FOR! MOVING DAY IS ALREADY STRESSFUL BUT THIS COMPANY HAS JUST MADE IT EVEN WORSE! AFTER SPENDING HOURS ON THE PHONE, THEY FINALLY ASSIGNED ME TO ANOTHER DRIVER FOR THE NEXT DAY. Day 2- AFTER THE APPALLING SERVICE OFFERED YESTERDAY, I DECIDED TO CALL THE DRIVER ASSIGNED AND TURNS OUT HE DIDN'T EVEN HAVE A JOB BOOKED FOR MY POSTCODE! GOT IN TOUCH AGAIN WITH THE CUSTOMER SERVICE TEAM ONLY TO BE LIED TO THAT THEY WERE WORKING OM FINDING ME ANOTHER DRIVER. IF I LEARNED ANYTHING FROM YESTERDAY IT WAS NOT TO TRUST THESE LIARS! SO AFTER WAITING ON THE CALL AND SPEAKING TO AN AGENT, I FINALLY HAD ENOUGH OF THEIR BULL AND CANCELLED THE JOB. THANKFULLY I HAD FAMILY COME TO MY RESCUE AND HELP ME OUT OR ELSE TRUSTING THIS COMPANY AND THEIR HORRENDOUS SERVICES WOULD HAVE PUT ME IN TROUBLE OF OVER STAYING IN MY FLAT! I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMIES! TO SAY THAT THEY ARE DEFINITELY A COMPANY FROM HELL, UNFORTUNATELY WOULD BE INSULTING HELL.”

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Posted 3 years ago

“Great service Good customer care”

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Posted 3 years ago

“Such a simple and straight forward experience”

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Posted 3 years ago

ANYVAN is rated 3.4 based on 2,815 reviews