We were moving abroad so we booked up in good time (about 5 months before) ,the firm we chose (I know I chose it) I would certainly not recommend. We were leaving the UK going abroad so we had to go through France with all our stuff and after Brexit you have to declare your stuff to customs. The firm we chose said we had access to their professional consultant so at least that would be a weight off our back. From the start the emails were a bit short and by that I mean rude, certainly not professional. There was a lot of paperwork to fill out and not being computer savvy and obviously not used to the paperwork for moving we were doing some wrong. Yes there was some examples but even so , it got to the stage that I had my wife finish dealing with him because I couldn't , he was seeming so rude in his return emails. Anyway we finally got it all correct, happy times ahead. About 2 weeks before we should move I wanted to make sure about the final payment details , when I asked for the details it was a different bank account that I should pay into and if it didn't go through then I should try different names (red flag time). It seemed very dodgy to me a, so I asked if I could pay be card instead, I was told no as they don't do that,it had to be by BACS (another red flag). I wasn't even getting an invoice from them. Okay, I will contact Any-van instead and get them to check the bank details are correct before I pay just to be sure. Any-van said they would ring me the next day , they did that and then said another day and I would know. I rang them after 2 days to find out what was taking so long just to check these details, the operator said they would contact the firm right then to check the details. When they came back after 5 minutes I was told the job had been cancelled by the firm because I hadn't paid, I didn't have to pay until the stuff was off-loaded in 3 days. So now less than 48 hours before we left the country I had to find alternative storage solutions for all our stuff. Less than 24 hours before the stuff should have been picked up I was sent an email by the firm to say the customs paperwork was now wrong and if it didn't get it sorted out then they wouldn't be able to pick the stuff up. So they had the paperwork for months and now its wrong the day before. Later that same day I had a phone-call from the river to say he would be there first thing in the morning. In short somebody cancelled or didn't cancel the job, either Any-van or lenyxu or Gareth the customs consulant did. I certainly didn't , in short they are all as incompetent as each other . Yes I did get the money back from Any-van tbh I cant be bothered to get the money back from Gareth because I don't need the stress in my life. Pickfords was less than 10% dearer to move it all in the end, how I wished I had gone to them first