My OAP mother hired Anyvan to collect and deliver a sofa. She didn’t see that it stated ground floor to ground floor and she lives on the 1st floor. 2 men arrived couldn’t get the sofa in the lift, my mum said she would take the cushions up while they said they would try the stairs. She did this when she came back down they had abandoned the sofa in the communal area and had just…..left!!! Didn’t say a word. She was so distraught I called customer services explained the situation and that I would pay extra for them to return as there was no one else (she lives in sheltered accommodation and the residents are all elderly) The drivers had turned their phones off and couldn’t be contacted. Customer services we’re going to investigate and get back to her. She’s still waiting 2 days later. Admittedly my mother should have stated 1st floor. But seriously to just leave a sofa and not say a word. To say she was extremely upset is an understatement. How can you treat anybody like this especially someone you can clearly see couldn’t lift a sofa on their own. Makes me so sad. Job AV7382479