ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer services, good communication, on time delivery, friendly and helpful drivers. Very recommended”

Helpful Report

Posted 3 years ago

“Nice service”

Helpful Report

Posted 3 years ago

“Great service, good communication.”

Helpful Report

Posted 3 years ago

“Very reasonable price , far cheaper than other couriers I’ve asked quotes for , great coms , great drivers , I can highly recommend them , what’s not too love ❤️”

Helpful Report

Posted 3 years ago

“Good prompt service, removal men polite and helpful, liked tracking system”

Helpful Report

Posted 3 years ago

“Two man team was sent with inadequate room for my furniture. They were rude, aggressive and dragged mud all over my house. After 1 hour tense argument with the men and Anyvan - i felt more unsafe as my elderly parent were present. I asked them to leave and Anyvan said they would call be back after discussing with their manager to rearrange. No call came that day, I rang the day after and they said they would ask the person dealing with the issue to ring me, again no call back. Same happened the day after. Now it is 3 weeks later and they still have over £500 of payment and I have still not had a call to arrange my house move! Absolutely no vetting of the people they use from my experience and it’s dangerous just sending men who are aggressive and clearly have every intention to get out of doing what they have been paid to do. Hideous experience, my parent are still upset by it. I am waiting for a full refund so I can use a legitimate removal coming! Taking people’s money at such a difficult time and then refusing to communicate a resolution! Awful”

Helpful Report

Posted 3 years ago

“Very good, and we are using these again. The service was great and delivery guys awesome 👌”

Helpful Report

Posted 3 years ago

“driver very polite and friendly. service executed on schedule and certainly will use on next time and reccomend.”

Helpful Report

Posted 3 years ago

“Worst delivery service. My delivery reached me after 5 hours for a distance that was actually only 1 hour by road. And the driver said no to take all my luggage and I had to book a separate uber to carry rest of my luggage. I will not recommend to use them for amy services”

Helpful Report

Posted 3 years ago

“Friendly enough men but damage done to wardrobe doors (flat packed) in transit When contacted about the damage and all proof of damage done and everything else they asked for they dismissed the claim because their men said they didn’t do it Would not recommend this company ever”

Helpful Report

Posted 3 years ago

“If I could give this company minus 5 stars, I would. Moving house is one of the most stressful things you can do and they made the experience a hundred times worse. It was honestly the most stressful experience I have had in my 37 years. I booked and was told I was on the cusp of needing 2 or 3 vans. I added 30 more boxes to my booking and assumed this would take me to the 3 van minimum. I was called 48 hours before my move and told I'd have 5 people and 2 vans. Happy with this if they thought that's what it would take. Only one van and 3 people arrived, late and this meant we missed our completion time by 4 and a half hours. I had to send the van on to my new home, without having completed (luckily it was a new build and developer was very understanding), my buyer was irrate and wouldn't allow my solicitor to use funds from sale to complete on my purchase until the house was vacant, so I and my 63 year old mum had to empty two thirds of the house out into the garden (2 flights of stairs). The poor team who did turn up had to work until 10pm just to make sure that my stuff was safe and in my new place. I called AnyVan on the day to let them know what was happening and was told they would get hold of the removals company (yes, apparently AnyVan just work like a broker - not something that was obvious on their website). I waited an hour and never got a call back. I them called again and got a very apologetic sounding lady who promised to call me back the next day, to discuss compensation, but never did. All this left me with a bill from my buyer for their additional removal fees, and other costs, due to missing contractual completion time, without a home that I actually owned (again, I was very lucky that the developer was so understanding), and highly stressed by the while situation. I complained to AnyVan for their colossal F up and was told that because this was a case of "he said, she said" they would not tale the complaint any further. Disgusting customer service from what appeared to be a good company. Honestly I cannot rate these cowboys poorly enough. Please save yourself a lot of stress and go ANYWHERE else.”

Helpful Report

Posted 3 years ago

“nothing good to say”

Helpful Report

Posted 3 years ago

“Useless cowboys”

Helpful Report

Posted 3 years ago

“Avoid this company !!!, absolute shambles, unprofessional, careless, expensive, we had to move stuff ourselves as they said it wasn't on the list.. clearly was as they cost it upfront.. got sworn at because I wouldn't sign his form at the end.. awful experience 🤬🤬🤬”

Helpful Report

Posted 3 years ago

“Do Not use this company. Absolute cowboys”

Helpful Report

Posted 3 years ago

“Great Service”

Helpful Report

Posted 3 years ago

“Great service , my driver was very helpful and a really nice guy I’d highly recommend this service to anyone”

Helpful Report

Posted 3 years ago

“Would happily use again if needed.”

Helpful Report

Posted 3 years ago

“Used Anyvan to get a table we bought on eBay from Hull to Essex. It was an excellent service from booking online to delivery. Am using them again to move a sideboard!”

Helpful Report

Posted 3 years ago

“We were very impressed with the service we got. The men ensured that we had nothing to worry about. I would recommend this team to all my friends. Thank you so much.”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.4 based on 2,815 reviews