ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and van driver was really polite and pack our items very carefully”

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Posted 3 years ago

“Very polite and helpful”

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Posted 3 years ago

“Paid for a removal to be done on 3/10/22. Turned up late with no apology. 2 men turned up, the one in charge said he didn’t want to lift my expensive cabinet as it would hurt his back, so dragged it across the floor, damaging the cabinet & the floor! They also snapped a very established and expensive plant in two, when I confronted them, they denied it, even though I’d watched them do it! That also refused to take the furniture in my house when we got to my destination & dumped it in the hall way. They became abusive and very rude. When I complained to Anyvan they sided with the delivery men and claimed I made them feel uncomfortable. Anyvan were disgusting and rude thereafter. I would never use them again and would not recommend them to anyone. You have no one to claim against as they outsource the business. Do not use them!!!!”

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Posted 3 years ago

“Scam artists , rough , yob culture tatty vehicles , no refunds , extra to pay for insurance as it gets smashed. Late, any time , not dedicated delivery. AVOID”

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Posted 3 years ago

“Wonderful service throughout. Easy and clear booking procedure, extremely clear communication and friendly efficient drivers. Would highly recommend.”

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Posted 3 years ago

“Communication and delivery in time ... all the process easy and straightforward. I am very happy and going to use again”

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Posted 3 years ago

“Excellent service, thank you very much 🙋🏼‍♀️”

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Posted 3 years ago

“They couldn't find a driver and charged me €70 in advance. They don't want to refund me!”

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Posted 3 years ago

“Stupidly applied for an online quote for moving /relocation. Been inundated by calls, texts and emails since despite me saying I was just after a ball part figure for a future move. Now bordering on harassment.. I won't be going ahead/recommend this company on this basis. Moving is stressful enough without this kind of bombardment.”

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Posted 3 years ago

“Quick and easy! I liked the fact that we can track the driver before and after the collection.”

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Posted 3 years ago

“They stole things out of my boxes and bags”

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Posted 3 years ago

“The move was on 3rd October 2022. It was an extremely disappointing experience from start to finish. The 2 men that helped me move were impolite and didn't even turn up in a professional manner. One of the men turned up just in casual clothes listening to music, they did not introduce themselves and were very standoffish. The other man, who i am assuming was in charge, made me feel extremely uncomfortable and i have not a clue why. They came completely unprepared. As a military family we have had lots of professional moves so knew what to expect and honestly i have no idea what £520 paid for! There was nothing to protect items, i had asked for 5 large boxes and 5 small boxes that never materialised and then was charged extra for all of the stuff that was supposed to go into those boxes. I was also charged extra just for a small tv and a pram. However i was not informed of these extra charges until all of my belongings had been put in the van therefore i didn't have a choice but to accept the extra charges instead of moving the items myself, which i would of preferred instead of paying even more money. I was on my own during the move and i feel like i was completely taken advantage of because as i woman i wouldnt feel comfortable starting conflict with two men on my own which i think they used as an advantage.The lack of professionalism led me to check the details of the van being used. Whilst the storage unit attached to the van was taxed, the van itself was not taxed (images have been attached) which i am certain is not allowed or legal when working for a removals company. I feel completely taken advantage of and it's taken me a few days to even get my head round it. As we are used moving i thought paying £450 was a little on the high side anyway, especially because i don't have much stuff. They arrived at 9.30 and the job was completed at 12.30, this means the entire job was around 4 hours so cost £130 per hour! Every single removal company i have compared that to charge £60 per house plus some additional charges for furniture they have to take extra care with. The men had absolutely no care for my belongings and kept bashing into things whilst loading the van, which again i didn't challenge because i was on my own and didnt feel comfortable to do so. I do feel like maybe they would care more if they worked for a company that cared about it's employees. I found reviews from previous employees comparing it to modern day slavery. I can't imagine the men who did my move are being paid the full £520. The final and worst part of the whole experience was damage to a piece of furniture, which is my most expensive piece of furniture. This isnt just a bit of paint it has taken a chunk out of the corner of the wood out of a piece of furniture which cost £500 on sale. I would like to be compensated for the move itself, obviously i don't wish the men themselves loose money they made for the loading and driving but £130 per hour is very very steep! And i want to be compensated for the unit which has been damaged. This email has been forwarded to all relevant departments and reviews left on google and trust pilot.”

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Posted 3 years ago

“Very good service, punctual, polite and respectful”

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Posted 3 years ago

“Well sorted web site, easy to use. Driver good, friendly and helpful. I intend to use them again”

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Posted 3 years ago

“Good service at reasonable price”

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Posted 3 years ago

“Good service at reasonable price”

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Posted 3 years ago

“Lads went above and beyond even took extra items and very knowledgeable made it very easy and done in about 20 minutes”

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Posted 3 years ago

“The boys were very helpful. A bit of damage to wardrobe and walls/paintwork but it was a tight area to get wardrobe upstairs. I would definitely use again however. Prompt and kept me updated regularly.”

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Posted 3 years ago

“Easy to book and use, adaptable as we added a few items and finally collected and delivered on time.”

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Posted 3 years ago

“Always very good service, having used AnyVan for the past 3 years.”

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Posted 3 years ago

ANYVAN is rated 3.4 based on 2,815 reviews