ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Huge mistake going with this company. I was expecting the driver to deliver my items that same day (van was loaded by 11.30am) however, I found out on the day he was thinking about driving the next morning because he had 4 hours sleep in days. What transpired was that overnight, they transferred all of my items to another van & a different driver delivered the next day. I did not know about this nor agree to it & strangely, it’s a breach of their own T&C’s which state you have to be present when they load / unload items etc because obviously the guys are more careful if you’re there! Items were put into a storage unit & I’ve since discovered that they have completely broken the electrical function of my electric reclining sofas & cracked the corner of a TV. Any van have said that because it’s beyond the 7 day window, they are not interested in investigating this even though I explained it went into a storage unit and came out 2 weeks later. The damage will cost me hundreds & not to mention the additional van I had to hire to take the rest of my stuff as they sent a smaller van to the job which could not fit everything. I am now pursuing this matter via the legal route and advise anyone to stay away from this company. Book directly with the van driver so you know who you’re getting & what type of service!”

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Posted 3 years ago

“Great service, from inquiry to delivery the next day, highly recommend!”

Helpful Report

Posted 3 years ago

“This company takes over 40% of the money up front for moves within the UK. (Workers get paid ten days after Job is completed).After operating expenses, it is no surprise when drivers are working WELL BELOW the minimum wage, with no benefits or responsibilities from this company which switches from being a transport company to an online tech company for its own convenience. The government needs to take a look at the gig labour laws here as they did with Uber and Pimlico.”

Helpful Report

Posted 3 years ago

“Lee from LJB Recovery came to collect / recover the car I bought from Heycar.co.uk the car broke the engine on my first driving, sad and long story, Lee was friendly, professional and competent. Thanks Lee, I hope no need your recovery services anymore, but if so, I will contact you again. Thanks Anyvan for sending Lee to help me”

Helpful Report

Posted 3 years ago

“the drivers turned up, immediately complained about access even though parking was blocked off, then immediately complained about sizes of boxes- these had been measured whilst on the phone to a member of your team, so I am confident they were accurate During the first hour, the 2 drivers moved 2 pieces of furniture and a few boxes, whilst complaining about the fact some of the boxes had books in and were heavy. These boxes are medium in size, used by royal mail for book and paper shipments, and not over 20 kg. They called any van, who called me- I said that the inventory had been done thoroughly, they had not measured or assessed any boxes, nor weighed any. The drivers then complained that I had to help load unless I wanted them to just throw stuff onto the van and damage it I then became removal staff number 3, having to cancel meetings and appointments as I was meant to be working from home whilst they had 2 hours to clear 2 rooms. Every heavy item was moved by myself, with no assistance- to be clear, I am 42 year old male, 19 stone, not been to the gym in 10 years, with torn muscles in my shoulder. But if I wanted my property moved, I had to do it myself. One stood on the van throughout putting blankets on things, but no organisation taking place. The other carried lighter items or assisted me with larger furniture. Once everything was loaded, finally on time, the one who had made all the complaints then stood on the van ammended the inventory with his assessment of what was large and what was not, asked if I agreed and I responded "whatever" not knowing what was coming... I then had an automated messag demand £150 . I was then told that my items would not be moved unless this was paid. Of course, at this stage, all my property is locked in the back of their van and they are sat in the cab just telling me to pay it. Tldr they haven't worked, have complained, then held my property hostage and demanded money to move it. I am utterly disgusted with any vans service- having spent 90 minutes measuring items for inventory, without weight EVER being mentioned , and being assured I would not be held hostage, at this stage all I can see is a company with a good phone center who then force customer to spend more and more money when they have no options available.”

Helpful Report

Posted 3 years ago

“Prompt, friendly and clear communications. Excellent service. Would be more than happy to use their services again.”

Helpful Report

Posted 3 years ago

“First of all take pictures of every item and have your receipts handy to mitigate any claims for damages!!! I have experienced out and right lies from this delivery outfit..!!!! Protected with a blanket?? A mattress whilst it was coming down the stairs? Do me a favour... Without it you are on a loser from the off!!!!!! What a hopeless case this lot are. Read on.. Two blokes requested for house move, 2 turned up, 1 might as well have not been there. The ‘list’ was strictly adhered to as expected but I ended up doing the work of the other lad as he wasn't able execute any manual handling task at all. Having kept being called back to take place of the non descript I purposely walked off and hid in the garage so I didn’t have to help them. You pay for a service and end up doing it yourself. Not impressed. Unless you state and know exactly what you have to be moved right down to the last crumb expect to be disappointed and left in a house half full of boxes while the van drives off down the road half empty leaving you in the lurch. For the people at anyvan customer service, I have no words... when calling up to discuss my damaged property (the items I didn’t handle) and the fact I was repeatedly called to help I was told it was my fault for helping. I wasn’t “helping” I was requested to. Bloody joke just about sums the whole job up.”

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Posted 3 years ago

“Reliable, affordable, very easy to book.”

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Posted 3 years ago

“There should be an option for zero star in reviews because this company does not deserve any stars at all. We paid them for a house move and they never turned up! When we called initially on the moving day, they said that their movers accepted the job "by accident" one week to the date. How does one accept a job by accident? They later said that they'll be at ours 3hrs late. 3hrs later, we called and they said that "the driver is no longer coming today". JUST LIKE THAT! After putting my wife, our 4-month-old & 23-month-old kids and myself through untold stress and hardship as we were fully packed waiting to move; having stopped heating, gas & electric and internet for that property. Stay far away from these people if you care about your mental health.”

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Posted 3 years ago

“Very easy to book removals at short notice via live chat, driver and colleague were friendly, helpful and efficient (including being unfazed by my autistic son :-) )”

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Posted 3 years ago

“We hired any van this morning the two gentlemen went above and beyond to deliver our settee!! Cannot praise the enough !!! Thank you”

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Posted 3 years ago

“Good service - all went as planned - quite expensive though. Over the 3 days it took me to arrange the job + check arrangements - I needed a double drop-off - the price went up about £200.”

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Posted 3 years ago

“This is the first time I have used AnyVan and I would highly recommend their service. They kept me informed of pick up and drop off times (so that I didn't have to waste my day hanging around) Kane took excellent care when loading and unloading my items. He was professional and friendly. This was a smooth process from a professional company. 5 star service.”

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Posted 3 years ago

“Excellent service from start to finish and at such short notice! So Thank you definitely recommend to everyone.”

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Posted 3 years ago

“Excellent service from start to finish and would definitely use again”

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Posted 3 years ago

“They took a booking for a job they could never had fulfilled. I am not a car expert. When I requested the job I told them that I had a non-operational hybrid car (due to water damage/flooding). As the car's electrical system was fried, the electric brake could not be released. There was a manual overide, but it only worked for the front wheels. After being unable to load the car I spoke to a number of other garages and they knew this would be an issue immediately. Same applied to the driver of the pick up truck driver who knew that we would not be able to overide the electric brakes. Any Van have refused any compensation or refund, despite the service not being started or completed. Which is frustrating as it seems anyone with any car knowledge would have known that the job was never possible.”

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Posted 3 years ago

“We found the guys professional and helpful, and would use AnyVan again”

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Posted 3 years ago

“Fabiano and his mate were totally professional and moved our possessions into storage in record time and they were extremely careful and very polite. Anyvan stepped in for us when our international mover let us down and we think they were great. Would definitely recommend these guys.”

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Posted 3 years ago

“We experienced a professional, efficient and friendly service. Our experience exceeded our expectations.”

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Posted 3 years ago

“AnyVan is not liable for any property damage… Did you know that Anyvan do not cover damage or breakages? Nor did we, we found this out after the removal men left a gouge in our new oak flooring, we were advised that “AnyVan act as an agent and mediate the claim between yourself and the Transport Providers in a view to reaching a resolution. We are unable to enforce this should they deny any liability and as previously mentioned AnyVan is not liable for property damage.” 5/10/22 booking number 7594334.”

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Posted 3 years ago

ANYVAN is rated 3.4 based on 2,815 reviews