ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our AnyVan experience was less than satisfactory owing to the vehicle breaking down on our driveway, drivers having no means of repairing or any breakdown cover to support. We were asked to jumpstart the van from our car. The drivers also asked to borrow two bricks to secure the truck on our sloped driveway, when they realised they were stuck they used a hammer to smash the bricks to pieces and left us to clean up the mess, with no broom due to them having all of our possessions. Prices look cheap to begin with but quickly hike up with add-ons and fees, we will always use a local professional outfit moving forwards as you get what you pay for.”

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Posted 3 years ago

“Anyvan was so easy to book and make arrangement with. The driver, Darius was very professional and helpful. I had a good experience with them.”

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Posted 3 years ago

“Anyvan was so easy to book and make arrangement with. The driver, Darius was very professional and helpful. I had a good experience with them.”

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Posted 3 years ago

“Customer services operate like a call centre with call takers on commission The original quote is not inclusive even with the premium package . Count on paying at least £200 more on the day . The firm acts as a broker between client and man with van drivers . Ours was excellent but none are vetted . Avoid this firm and use a reputable firm for removals”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Fantastic quick service! Working men (David) are very humble Thank you”

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Posted 3 years ago

“Great service! Was worried about the move but everything was handled professionally and the guys made sure it was stress-free. Thank you!”

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Posted 3 years ago

“Still no refund despite the company not collecting our goods. Been waiting for over 10 days and no contact since the initial reply saying, the driver could not park. Before you reply, please look at the pictures that the driver sent you and you can see that they are not of the loading bay as per the instructions. Also nobody contacted us in the allotted time to inform us that they could not park. We had to call you and you said you were unable to schedule for that day. We therefore called CitySprint who arrived within minutes and were able to load the items in the specified loading bay.”

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Posted 3 years ago

“Worst company ever. Treating their driving partners horribly. Customer service is very bad. Deducting the money unfairly. Impossible to make profit working with AnyVan.”

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Posted 3 years ago

“Fast delivery and very good communication”

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Posted 3 years ago

“Service was great, they were on time, very considerate re keeping my belongings safe and undamaged. Guys were very polite too.”

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Posted 3 years ago

“We were emailed to say that the delivery would be between 8-12. They had actually booked it in for 4-6pm so we waited all morning in vain. Even then they were 2 and half hours late, the piano didn't arrive at mine till after 9pm and it's 15 minutes drive from where they collected it. When I contacted Anyvan they refunded me £4 of the £254 cost”

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Posted 3 years ago

“Fantastic service We were out when delivered and was very accommodating and easy to use!”

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Posted 3 years ago

“Brilliant service and excellent booking and organisation. Very easy to use. Kept well informed. Friendly booking and friendly driver. Will definitely use again”

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Posted 3 years ago

“The service provided was exceptional. The delivery team did a great job helping us move a really heavy couch.”

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Posted 3 years ago

“Great price, good service. Van a bit dirty inside led to a mucky mattress, and delivery a bit late due to traffic, but Dara was a gem.”

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Posted 3 years ago

“I used this company and the two guys Paul and Adam were very good at helping me move from my house to a flat. They were on time polite and friendly and they took care with my furniture. Highly recommend them. Thank you Wendy”

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Posted 3 years ago

“AnyVan said customers can cancel booking 48hrs before the booked moving time. And those customers can get back full payment. However, when you really do it , the customer service team will tell you that the cancellation policy is talking about 2 days before your moving day. So, if you count on hour for cancellation , you may need to pay some penalty charge. I think this company is evil. Keep away from this company. And don’t trust any staff what they said because they are not honest and the company doesn’t care the honesty.”

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Posted 3 years ago

“Recommended would use again.”

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Posted 3 years ago

“I moved on the snow day! That was not ideal and the initial van team had to cancel which was understandable. Their communication was super and appreciated. I was assigned another team within hours and the move went well. I wasn't too pleased with the communication I got from ANYVAN during the time and didn't feel it was proactive but the contracted drivers did communicate. They are lucky that they had the contractors they did because the person in dispatch was not my favourite to interact with. Anyway, I'd recommend ANYVAN as a supplier if a man and a van won't do for you.”

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Posted 3 years ago

ANYVAN is rated 3.4 based on 2,815 reviews