ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“Men who attended were professional and treat my goods with care and respect”

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Posted 3 years ago

“They could not be more helpfull firstclass job”

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Posted 3 years ago

“Delivered everything in very good time,and very professionally and carefully. Staff were very friendly, David and partners prices were very low. Great work guys and thanks”

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Posted 3 years ago

“First class service. Highly recommend”

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Posted 3 years ago

“Very professional removal company with able and punctual drivers plus additional help to carry your belongings and a driver tracking system. Very affordable too, even with house moves across the country. The driver delivered my belongings to another city on the same day. All my belongings arrived in a perfect condition, nothing was broken or dammaged. I highly recommend AnyVan and will definitely use them again if need be.”

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Posted 3 years ago

“A well-priced efficient company to help with moving. I was extremely impressed by how quickly the whole process went as well as the easy-to-use website. I would recommend having a good idea of the number of items that you wish to move before booking this service as the removals team will stick to the list provided. Overall, a fantastic service!”

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Posted 3 years ago

“Ok so I reviewed Anyvan a couple of days ago. I received a reply. I was told that they would not refund my money. They just repeated the answer they gave before and came up with stupid reasons why.. I went to the flat yesterday and my partner and I managed to move our wardrobe out of the bedroom without dismantling it and I have filmed it all so have proof now. All they needed to do is tilt the wardrobe. I’m disabled so I know that it would take more time to move it so on moving day when they arrived the were very busy and rushed, I did try and show them how to move it but they didn’t speak English and they couldn’t wait to leave. They just stood by when I was trying to demonstrate how to move the item. This was the reply… Good Evening Sinead, Thank you for your response. After reviewing your booking an outcome has been reached. 1. To safely move your item without causing any damage, the item would have to be dismantled to be moved. Alternatively, the item should have been dismantled upon arrival. The driver at the time was not pre[pared to dismantle the item as it was not requested when the booking was confirmed. 2. The picture you provided confirms that the wardrobe, upright, is taller than the door frame. At this time, the stance is final and no further refund will be processed. If you need any further assistance, don't hesitate to contact us. The wardrobe can’t be dismantled and there was no mention of the 2 seater sofa…. The reasons given are defunct. Please please don’t use this company. They pray on vulnerable people and have no intention of refunding your money.”

Helpful Report

Posted 3 years ago

“Absolutely awful service avoid at all costs. Really aggressive and rude removal man with little or no care for my items. Smashed a heals lamp and can’t get any compensation as it’s my word against his. Avoid at all costs. You get what you pay for. Vile company”

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Posted 3 years ago

“Dont book these guys. They give you a reasonable quote then turn up on the day and add over 30 prr cent which if you dont pay upfront, they threaten to walk away.”

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Posted 3 years ago

“Great Service , from the initial phone call to the collect and delivery everything went very smooth. We will definitely be using you again for our delivery's going forward”

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Posted 3 years ago

“I thought Anyvan would be a good service. I was more than sorely disappointed. The movers arrived and couldn’t speak English at all. I couldn’t communicate with them and they refused to move two items. A wardrobe and a 2 seater sofa, both of which I had moved into the flat fine. I tried to tell them how to remove the items and they didn’t even really try. They were not heavy for two people and I even tried to do it myself but I’m disabled and just wasn’t able to show them how to remove the items. As I was trying the man took photos of me without even letting me know. I suffer from anxiety and depression so when I logged into my account and saw the pictures I was so upset. I paid money for each item taken. They have refused to refund the money to me. I am struggling financially and I have had to book a different moving team to help me. I’m on disability payment and I really needed a refund. They were not able to provide the service I have paid for. On another note the movers left me at the flat and disappeared for an hour without telling me what was happening. I was waiting at my new property for an hour. When they finally arrived they refused to bring any of the furniture upstairs and put everything in the living room. Leaving as quickly as possible. The whole ordeal was really stressful. I tried to speak to Anyvan where the phone hung up more than 3 times. It took so long to get through. I was told that they would then send the request to the refund team after giving them the photos and they came back with a no? Basically I feel like they have stolen money for a service that was just terrible. I’m feeling very low about the whole thing. This is my first bad review for anything. I’m a really easy going person as I find it tough to be confrontational. I’m very sad!”

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Posted 3 years ago

“David and Paul did a smashing job and made my day so easy!!! I couldn’t have been more happy and grateful. 5 stars!”

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Posted 3 years ago

“Booked a motorcycle collection. Only had choice of am/pm pickup. Arranged for am but driver arrived before store opened. Bike could not be collected, had to rebook for £84, which i did not do. Could not be refunded”

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Posted 3 years ago

“Terrible service, they want 48 hours notice when you want to access your stored items & charge £25 for it! Do not use this company !”

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Posted 3 years ago

“Excellent service. Delivered speedily and with care. Very pleasant people . Would use again.”

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Posted 3 years ago

“Like everyone else(apart from the dubious good reviews)this company are shockingly bad at customer service, responding to problems and don’t forget they take 65% of your money for doing nothing. Take my advice scan down the page and get a better removal company who care and for a lot less money.”

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Posted 3 years ago

“Avoid. Similar to other reviews - I paid a premium for a set collection time with the assumption delivery would be immediate or at least very soon after. (Nowhere on booking did it say this would not be the case).Delivery finally turned to at 7.30pm, over 8hours after collection. No tracking information available / working and no driver call or notification prior to arrival. Was promised a call back from a manager within 48hrs. Despite chasing 4 times I have never had that call back. Complete contempt - happy to take your money but if a problem arises provides no help or support. Left hugely out of pocket and upset by the stress caused”

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Posted 3 years ago

“The movers were excellent. Friendly and efficient and nothing was too much trouble. I was kept well informed about the move prior to the day. Overall an excellent service.”

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Posted 3 years ago

“Awful company, avoid completely! The guys that turned up were rude and damaged several things in my house. The company completely refused to pay any kind of compensation after they broke my TV even though their drivers showed a lack of care and respect and they admitted to other damage in my house. Staff were dismissive. Definitely do not use this company.”

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Posted 3 years ago

“Any van was so easy to book and two friendly men came to collect the bed and deliver to another address. They were very respectful of both properties. Turned up when they said they would. Would thoroughly recommend.”

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Posted 3 years ago

ANYVAN is rated 3.4 based on 2,815 reviews