Do not use this company, DO NOT My booking 26th Jan , The van running late to pick up, for saving the workers time I moved all the things from 3rd floors to ground( which was I paid for ) and waiting for picking up. which is furious to find that , The online website made mistakes of my booking leave the driver no space for my items to fit at all, I book 2weeks in advance, they have to cancel it in front of me. The customer service make it feels like doing me a favour to rebook the time for me, since they mess up the case, I requested direct van in a different day, and the customer service basically can’t give me a guarantee time and also it is not possible to have a direct van, they already mess up the booking, now even messed up the solutions. Basically take it or leave it. Completely ignored my request I have to carry all the items back to 3rd floor (no lifts), my drop off location has to be rescheduled and I have to apologise for the reschedule, which is not even my fault. The rebooking date (30th) in the morning I requested (on 26th) my items to be delivered by 2pm, but the day I only find out they playing a trick that only “pick up by 2pm” which is not what I we agreed on the phone. my drop off location closed every early , and I contacted Anyvan customer service Now that’s the disaster case getting worse, the client advisor called me like she own the company with an extremely rude attitude not caring my questions but only shout at me that take it or leave it . I am purchasing the service not just a van and I didn’t expect that treat client like this horrible attitude and I had to ask for refund which anyvan refused I didn’t receive any service and even experienced a disaster service , now they are not even give back my money I have to report this serious case for their multiple crazy ways horrible treat the client , and dealing with the first mistakes like they are the only company in the world and stealing money from both way, I used Anyvan few times before didn’t expect this company is getting worse and worse. talked with the driver last time I also find out they are being treated badly, the customer service represented and reflecting the whole company, Do not use this company, do not recommend, imagine if they damage your items. They will become your nightmare Just look their reply , they are not sorry and there is no solution for their mistakes, and they will still take your money without even service