ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service! The process was smooth and we were kept fully informed regarding the locations, driver and delivery details.”

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Posted 2 years ago

“erview Reviews About AnyVan Reviews 120,818 • Excellent TrustScore 4.5 out of 5 4.6 VERIFIED COMPANY In the Delivery Company category an yvan.com Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 24 hours Reviews 4.6 120,818 total 5-star 89% 4-star 5% 3-star”

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Posted 2 years ago

“🚫SCAM AVOID🚫. website keeps disposal fee secret until van guy arrives that attempts to charge you £70 on the phone. it's a scam avoid”

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Posted 2 years ago

“I used ANYVAN to remove x 2 heavy stone Earns & a Mirror from Scotland to England. Efficient easy, and all arrived safely.”

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Posted 2 years ago

“It's a scam, Stay clear of AnyVan. We paid them in full to collect some items from our restaurant and move it into storage. They turned up to the job, refused to do it, and then refused to give our money back based on a 3 minute wait which they refused to do.”

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Posted 3 years ago

“Any van arrived on time and we're very helpful and friendly,I would totally recommend them,5*** service”

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Posted 3 years ago

“Brilliant job for good price they collected item from shop & drop off on agreed date texted in morning to say what time very pleased thanks”

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Posted 3 years ago

“SCAM COMPANY Will steal your money, only use companies that allow to pay on completion”

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Posted 3 years ago

“Turned up within the time frame advised. I was able to add additional items to list. The men were very efficient and quick with loading and unloading and took great care with all my funitire”

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Posted 3 years ago

“I encountered many problems with my move, an easy one bedroom move turned into a couple of days, lots of phone calls and stress. The initial move should had cost me £196 and I ended up paying £389. The biggest issue I had was been charged an additional £100 as the move was on the 2nd floor. I booked my move over the phone and the salesperson did not ask me what floor the move was on. After writing a formal complaint, the complaint team told me that I should know what information to give when booking and its not their problem. On the day, when I was charged the initial £100, the customer service lady said that the sales call would be looked into and if the salesperson did not ask what floor the move is on, I would be entitled to a refund. Mixed communication from various team members in the head office and far from a 'the customer is always right' kind of company. Anyvan promotes themselves as a cost-effective moving company although they will do anything to squeeze more money out of the customer and refunds are not permitted leaving the customer with no choice to pay the extra fees. I am at least pleased to say that the removal men did their job very well.”

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Posted 3 years ago

“Absolutely Do not use this company!! They took my money and then did the most awful job and offered no refund whatsoever I paid over £800 to have a kitchen transported on a specific date They took the money and then didn't turn up on the time they had agreed to- then they didn't deliver it in the day they said they would...... 😳 This cost me a lot of money becise it was time crucial On top of that the drivers caused such a scene at the pickup point that the shop phoned me saying they were about to call the police to have the drivers removed because they were being aggressive and shouting..!!! Then when they finally arrived on the next day from which I had paid them for they said they would arrive at 3pm and ended up arriving at 6pm- I feel it wasn't really the drivers fault but anyvans organisational skills that caused all the drama- A horrible experience and I wish I had not bothered”

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Posted 3 years ago

“If I could leave zero stars, I would! Stay well clear of this company. We paid them in full to collect some furniture from our shop and move it into storage. They turned up to the job, refused to do it, and then refused to give our money back! The customer service is atrocious and very unhelpful. I HIGHLY recommend you stay away from this company! Any van have already escalated my case and I have spoken to manager before writing this review. They concluded to I wasn’t eligible for a refund because the driver already paid for petrol to come to the collection point!”

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Posted 3 years ago

“Andy and his Lithunanian colleague were very efficient, nice and professional in moving my Upright piano from Dorset to Paris last Thursday and Friday. They arrived when they said they would on Thursday evening, and the piano was delivered to my daughter in Paris around lunch time the next day. They took much care in protecting the instrument in transit. I thoroughly recommend them. January10th 2023.”

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Posted 3 years ago

“The guys that helped me move were brilliant. Showed up on time and took great care of everything! Didn’t have to lift a finger. Will use again!”

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Posted 3 years ago

“The three removal drivers we had were very good.They were careful and very hard working making sure we had everything where we wanted it.”

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Posted 3 years ago

“Communicates well”

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Posted 3 years ago

“After being bombarded with sales call, we decided to go with AnyVan to move the contents of a large 4 bedroom house. On the day 1 transit and 2 Luton vans turned up. No protective equipment but 3 dust sheets. We could see from the start that they couldn’t fit everything in. The only way to contact AnyVan was through on-line chat, which had a 35 minute wait. They were absolutely no help at all. A lot of items had to be left in the neighbours garage, including washing machine. TV’s had to go in the car as there was no protective equipment. I now have to hire a van and drive from Hampshire to Suffolk to collect our belongings.”

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Posted 3 years ago

“DO NOT USE THIS COMPANY. THEY DAMAGE YOUR FURNITURE AND RUSH THE WORK. It looks good on website but it's all a ruse to capture you and then they deliver a low quality service. In our case, they scratched five pieces of real wood furniture that clearly needed to be handled with care. Although they offer insurance (extra) it has a £250 excess and is almost useless. When you complain they run through a series of vague get outs.”

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Posted 3 years ago

“Anyvan was so easy to book and make arrangement with. The driver, Darius was very professional and helpful. I had a good experience with them.”

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Posted 3 years ago

“Website is easy to navigate around and good service from the van driver.”

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Posted 3 years ago

ANYVAN is rated 3.4 based on 2,815 reviews