ANYVAN Reviews

3.5 Rating 3,109 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,109 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst luck of service EVER! Made a booking to pick up patio doors from a ebay seller on thursday for Sunday. Booking was confirmed and payment taken. Come Sunday no call or information given about pick up. Was on the phone to anyvan speaking to various agents who promised a call back but no one did! Spoke to Mark who was very rude and dismissive telling me well we cant find drivers sorry, offering me a refund. Could not care less that I was in tears as the doors were moved to sellers drive and were place by a tree ready for a collection. No information or pick up on Sunday. Same story on Monday. A huge let down had to fork out nearly £300 with a different company for a last minute pick up due to incompetence of this company! If you have large items for a pick please avoid as that will not be happening as the prices quoted on their site are unrealistic and no driver out there wants to complete that job! Shocking customer service!!!! Avoid,avoid,avoid!!!!!”

Helpful Report

Posted 9 years ago

Dear Zara, I would like to truly apologise that we at AnyVan have let you down upon this occasion. At AnyVan will always do everything we can to accommodate our customers delivery needs. We have a large team on hand via a multitude of platforms, with each member of the team expected to be polite and friendly, going that extra mile for each customers. In light of your experience please be assured that I will be thoroughly investigating this matter by working alongside our transportation team as well as following up with my colleagues you spoke. I once again would like to truly apologise, this is not the service we expect for our customers, to which I will be in touch in due course to rectifying your AnyVan experience. Best wishes Caroline Lane-Joynt Customer Care Manager

Posted 9 years ago

“I booked collection for sat 13th May 12-6pm. I was given the impression this was confirmed as the website says 'confirmed' when you book. The driver didn't turn up and I had no contact from Anyvan. I couldn't get through on their customer service line and I have had no response to my email. I just called and was given a vague promise of a call back this afternoon. None could tell me why the van had not turned up! Terrible customer service+ no collection = do not use if you want a reliable service.”

Helpful Report

Posted 9 years ago

“Please BEWARE that when you book the service, it is not guaranteed that your delivery will be picked up. AnyVan do not operate their own fleet of vehicles, and guess if they can get somebody for that day. When you recive a confirmation email after booking, this does not confirm your delivery. This only confirms that they have listed for a 3rd party bid. It is not confirmed that you are have a van until you receive a call. So if you need a delivery on a specific day as i did, this is not the service for you. This should be made clearer on the website. Do not hang around all day as I did on you pick up day unless you receive a phone call, as you I am very disappointing with the service provided by AnyVan. The only option i was given was a refund, or to put out for their 3rd party drivers to bid again, so another uncertainty. In addition to the extra i paid for getting a pick up on a Sunday, a refund of the difference was not offered. Very poor service!”

Helpful Report

Posted 9 years ago

“Terrible company. I had a awful experience with a one of the couriers from this website. I leave my review on trustpilot. A few hours later Anyvan flagged my review and it was removed. They are rigging the reviews on trustpilot to make them look good.”

Helpful Report

Posted 9 years ago

“The company (ANYVAN.COM) Took my money upfront with a promise of delivery of a motorcycle on sunday 23/04/17 waited ...and waited.. No show! . 24 hrs later they decide to get a driver to cover the job !. The vendor was furious with them I was furious with them,rang there office ...woman put the phone down on me. Complete disgrace ,appauling service ,bad customer service . Still 48hrs later my motorcycle is in the back of someones delivery van somewhere....POLICE NOW CALLED, BIKE REPORTED STOLEN ,DO NOT USE THIS COMPANY THEY ARE A DISGRACE!. The ceo Angus ephilstone can be contacted via Linkdin ....but don't hold your breath for any help .Have complained to my local trading standards and one day someone might be arrested fot theft of motorcycle\\\ .PLEASE PLEASE DO NOY USE ANYVAN.COM YOU HAVE BEEN WARNED.”

Helpful Report

Posted 9 years ago

“I booked "ANYVAN"on their website they state they are specialist motorbike couriers,they dont even transport the bikes themselves,van and driver turned up to collect my £4000 bike from the seller with no ramp to get it into the van,had to borrow a scaffold board from a neighbour.When the van arrived at my address and the driver opened the back doors of the van the bike was strapped to the side of the van and surrounded by furniture and he even gad a refrigerated shop display cabinet right down the left side of the van.I complained to ANYVAN,but they werent interested even after requesting pictures and further details.They offered me a £30 credit to my ANYVAN account for the next time I use them[no chance].DO NOT TRUST THEM,THEY ARE NOTHING BUT COWBOYS.”

Helpful Report

Posted 9 years ago

“No driver turned up! No refund ! No alternative driver has been provided, and people that you speak on the phone are not the drivers are office worker and will allocate you a driver after you make a payment so if you are not happy with the driver for any reason then they don't find you an alternative driver that speaks good english and is easy to understand and communicate, just leave YOU in a dark ! Keep well away very poor service!”

Helpful Report

Posted 9 years ago

“I used a company called Movers o8 DO NOT USE THEM THEY ARE RUBBISH I accepted a quote of £211 for removal of a large part of contents of a two bedroom house. They advertised that hey could collect anytime after 9am which would have been perfect, they then rang to say it would be about 1pm. I had no option but to accept this as I had paid the deposit and it was too late to get another company to do it. Two very inexperienced drivers arrived with a small Luton Box van , I had already moved all the items outside including several items of furniture, to save time, the guy ten said he had to take a picture of the contents to get a quote!!!! . To save a long story after I argues with him on the telephone he almost sent the two drivers away saying the job had been misquoted!. Fortunately my daughter spoke to him and he agreed to move what he could (but demanded that the rest of the money was paid my debit card up front before the move. We had to pay a further £170 for another van to remove the rest of the belongings two days later! This company deserves to be named and shamed for the shoddy way in which this job was dealt with, so BEWARE BOOK THROUGH THIS COMPANY AT YOUR PERIL!”

Helpful Report

Posted 9 years ago

“Amazing Service! I chose to use AnyVan.com after a friend recommended them to ma, and I was glad I listened to them! The process was quick and effortless. My job was booked in by the end of the day and due to arrive the following week. My removal men were really helpful and communicated well. They turned up on time and handled all my furniture with care. We couldn't recommend AnyVan enough! Will definitely tell all my friends about your amazing service!”

Helpful Report

Posted 9 years ago

“I had a house removal booked on Sunday, but the driver called to cancel 2 hours after he was due to arrive. Had to call Anyvan to get the job relisted and ended up having to change removal plans due to the delay. Anyvan's customer service thinks they've done a great job in getting the removal done anyway. But I had to go back to the old property to finish the removal myself and do the checkout. Anyvan would not accept to refund part of the deposit so that I could cover the extra expenses I had. At the end of the day with Anyvan there is no guarantee that the van will arrive as scheduled or with the number of people in the quote. Best thing to go: find a man with a van on your own or pick one from anyvan and call him directly. At the end of the day you get exactly the same and it saves you giving Anyvan 20-30% extra as a deposit to do nothing. I would also consider spending a little extra to get a proper removal company to do the job. First and last time I use Anyvan.”

Helpful Report

Posted 9 years ago

“All arranged throughout the week for a Saturday AM pick up of a vehicle. They even called on Thursday to ask for more details about the car. Having not received driver confirmation at 16:45 i decided to ask via email. I then received a call and voicemail saying they had to cancel. This was around 17:00. I needed it moving on the agreed date as i'm not available for a fortnight. I've had the engine delivered to the garage ready and will need to pay for it to be stored whilst I wait to find someone else that can do it in a fortnight. (i cant organise anyone this late in the day for tomorrow) I should have realised they weren't honest when the extra costs started coming in before the booking. (they say there's no hidden costs) extra cost for a 4 hour window and they make out like you need the premium insurance which costs extra again. Look at other review websites before using as i'm astounded this one hasn't got any 1 stars. I WILL NEVER EVEN CONSIDER THESE PEOPLE AGAIN! as you can imagine I'm furious.”

Helpful Report

Posted 9 years ago

“Very efficient. Great customer service at all times. Prompt and polite”

Helpful Report

Posted 9 years ago

“Polite, good communication, ace price”

Helpful Report

Posted 9 years ago

“I would never look further than Anyvan, they not only arrived early, but worked non stop, and handle all my goods with care. Quote was much cheaper than my local Movers and they were awesome. My move was from Hertfordshire to Hampshire. I highly recommend them. Thank you Anyvan”

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Posted 9 years ago

“Fantastic service. Low price and very friendly helpful driver. Would definitely use again.”

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Posted 9 years ago

“perfect service couldn't have asked for more!”

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Posted 9 years ago

“Friendly, helpful driver. Couldn't have wished for better.”

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Posted 9 years ago

“First class professional service. Completely fulfilled all expectations. The driver was a star”

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Posted 9 years ago

“Easy exercise to arrange collection and delivery. Everyone I delt with including the driver were friendly and helpful. Thank you all”

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Posted 9 years ago

“They were able to share my requirements with their registered independent drivers who sent quotes direct. Great service, I would fully recommend them.”

Helpful Report

Posted 9 years ago

ANYVAN is rated 3.5 based on 3,109 reviews