I have never heard or come across such a horrible company! They are just trying to rip your money off nothing else!! I made a booking on the phone and told the agent that I could only give approximate number of bags because I was still packing. The guy on the phone said that's okay, no problem. They came outside of the time slot they gave me. Because I was carrying all my stuff, I made small bags and light very small boxes. When the guy came finally, he told me that there were to be more items, and I had to pay extra for each item!! I tried to explain him that I could make them smaller as I didn't know that, as his colleague told me that's fine! He didn't care and counted every small bag 3 of which could only make a big bag! And he immediately called his colleague to count the items. For the extra items, they charged me an extra 2/3 of what I had already paid! I told them I want to cancel, but they said they don't give a refund!! They forced me pay that extra money!! They turned my day into a hell with their horrible behaviour and fake rules!! Even if I ask them within 2 minutes I could put 3 bags into one, they refuced to accept! I have never seen such a thing before! They made my difficult day even harder!! I'll do my best to spread this word everywhere! NEVER WORK WITH THESE GUYS!!