Ben Morfoot
Overall terrible service.

The key thing is that AnyVan is just a site that links you to random people with vans. They have no control of quality so it can be really poor.

Dreadful experience overall. Driver did not arrive in the allotted slot, but no notice was given that he was running late. Eventually reached AnyVan and they said he’d be another 2 hours. 3 hours later at 6pm we got a call to say he wouldn’t be coming at all.

They booked us in for the next day but couldn’t guarantee a van. After hearing nothing, the next morning they rang me to say the driver was trying to find his assistant but couldn’t wake him up and asked if we were happy to help him with the move instead.

He turned up an hour late in a battered old van, smaller than we needed with half of someone else’s stuff already inside. He was a nice guy but definitely just a man with a van rather than a mover and things got just piled up randomly inside. Took two trips because of the small van and things got scratched and bashed en route.

Complained to AnyVan but they flatly refused any compensation
Posted 10 months ago
ANYVAN is rated 3.17 based on 650 reviews

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