Mark Thompson
Incompetent and Uncaring - Do Not Use
I booked Anyvan to move a piano. They claimed expertise and said there was substantial insurance cover. Two people turned up to collect the piano who did not appear to have any experience. On the journey, the piano came loose and substantial damage was caused.
They now tell me that any insurance settlement has to be settled with their sub-contractor and they are not liable!
Frankly they do not care!! Find anyone else if you need something moving.
Claims department were totally unhelpful. I am left with issue of finding suitable repairers and obtaining quotes, for which Anyvan say they will not refund any costs.
Anyvan initially refused to offer any refund. After multiple emails they have accepted that delivering a broken piano was not what I wanted.
When I provided two repair quotes to them, Anyvan offered less than half the lowest repair estimate provided. They appear be trying to wear me down by being constantly unhelpful.
PS They do not have a written complaints policy to follow! Can you believe that?
Posted 11 months ago
ANYVAN is rated 3.17 based on 650 reviews

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