Unfortunately I’ve had a terrible experience the first time I used AnyVan & definitely won’t use them again. I would strongly advise against anyone using them, as you have absolutely no protection at all.

According to their terms & conditions, they’re not liable for any damage to your goods that they’re transporting or to your pick-up or delivery properties. Clause 8.1 of their contract states “AnyVan shall have no liability to you for any loss or damage to any of your goods or premises or any other loss suffered by you arising out of the contract.” I had understood this to mean “outside” of the terms of the contract, but it in fact means that you’re not protected for any damage caused by them / their Partner to anything.

Thankfully my goods weren’t damaged, but AnyVan’s Partner who moved my goods ripped the garden gate off its hinges, didn’t tell me at the time (I was in the house preparing the space for the goods to be placed), & have now denied doing it, as well as any liability for it.

Originally I was told that I needed to provide evidence that the gate was fine when they arrived, but that’s ridiculous to do because that assumes you’re expecting them to damage things, which in good faith of the agreement, I wasn’t. They then said that actually they’re not liable for anything & can’t take my complaint any further.

Sadly this is exactly why I’ve never used a service such as AnyVan before & definitely won’t be using them again. Be warned!
Posted 9 months ago
ANYVAN is rated 3.17 based on 650 reviews

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