“THIRD PARTY COMPANY THAT SUPPLIES LOCAL MAN AND VAN SERVICES NOT A REMOVAL FIRM
EMAIL SENT TO THE COMPANIES MANAGING DIRECTOR
With regret I find I have to email you personally about the house removal that your company was instructed to carry out for us on the 28th June. We have phoned your company and sent countless emails , your representative’s attitude is one of they couldn’t care less about the predicament they left us in.. They have given us a partial refund but this in no way out weights the stress ,injuries, extra work and damage that your company caused.
We booked Anyvan as a removal service expecting at least a 7.5 ton lorry plus a van . Your people turned up on the day , on time but in one Luton van, shortly afterwards another Mercedes sprinter lwb van appeared.
At this point alarm bells started ringing , two small vans to move a 5 bedroom house from Bedford to Northampton. Im sure you are aware as I see you have years of experience in the trade that this was never going to be enough space to even nearly move all of our household goods the 28 miles needed. Four guys then started loading both vans at a frenzied pace, at this point I would say they were quite quick with loading boxes. They soon realised that there was no way all the stuff was going even nearly fit into their vans . The lead removal man then started ringing people to try and get another van to the property, he was unsuccessful . He then wanted to go to Northampton and unload both vans and come back for a second load, this was at approximately 10am and he still had more to load. . A trip of 56 miles with unloading was never going to take place before the 12 o’clock completion time plus we hadn’t completed on the new property so he could not unload.
At this point I had to use one of my companies van to move our belongings. I managed to get the vendors to agree to me putting my tools into their garage, so I then went to Northampton and unloaded . While I was there your men turned up in their vans!! I had already told them they could not unload till exchange so they had had to sit outside the house. They hadn’t got anywhere near the full amount of furniture in their vans . Beds were still in the bedrooms , white goods still in the garage and chairs in the living room to name but a few items,. The sofa had been left at the side of the road and stuff was all over the driveway. I questioned the men about a another van being sent and was told they couldn’t get another van . My wife rang your company and we were promised a call back from a manager to sort it out , this never came. It was 12 o clock by this time with exchange pending!! I as the only one with an empty van then had to drive back to Bedford and empty my own house , my wife and I had to bring beds downstairs and load . I had to load the washing machine and tumble dryer and countless other things myself as our buyers were by now outside waiting to move in. We moved everything else that I couldn’t get into the van onto the driveway so the people could move in.
At approx. 2pm I had a phone call to say that our new property had exchanged so your people could unload. They unloaded everything into the garage and kitchen rather than the rooms they items were supposed to go into , you could hardly move.
After this they returned to Bedford with ONE van!!! It was soon apparent that they still were not going to get everything in, the buyers of our property said “ look at then their just ramming your stuff in the van ”
I left with another load to Northampton as they assured me they could take everything and by this time it was gone 4. I arrived at Northampton and started to unload they turned up approx. an hr later and you’ve guessed it ! hadn’t got everything in it was still all over the old houses driveway. They unloaded my van and their own and I was left to do another trip to Bedford for the rest of the items.( was anything stolen? Don’t know still unpacking )
We have since found damage to many items and are told by your representatives that they will not cover it as we have no pictures of the damaged bits before the move , how could we have? Nobody has pictures of every square inch of their goods.. The way our property was treated with disgusting, no care was taken at all.. The carrier has of course denied any wrong doing..
On the whole as I’m sure you will agree the service was shambolic at best and I would hope that you would give it your attention . The vehicles were not up to the job and neither were the operatives, we needed a professional mover, not a man and van.. If we had not been able bodied and able to deal somewhat with the situation I do not know what the outcome would have been..
PLEASE BE AWARE , YOU ARE EMPLOYING A LOCAL MAN AND VAN SERVICE WHICH YOU COULD EMPLOY YOURSELVES AT HALF THE PRICE AND YOU WILL HAVE MORE COMEBACK WHEN THEY /IF THEY DAMAGE YOUR BELONGINGS. THIS IS NOT A REMOVAL FIRM
Complete waste of time”
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