Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, 5 -17 Hammersmith Grove The Triangle Hammersmith London, London Borough of Hammersmith and Fulham
Rating: 3.37

“DO NOT USE. Have still not picked up item, 2 days later, despite many phone calls. Original driver lied about where he was and when he was there (we have phone records and eye witness to prove this), company then lied about what the driver said. HORRENDOUS. Awful customer service and can’t actually do what they promise.”

Helpful Report

Posted 1 year ago

“A very disappointing stressful experience. Took 12 hours for my belongings to reach their destination. At 9pm at night they finally reached the destination. The team who loaded the van, were not the same team unloading. So they had no idea of the items they had in the van. Heavy items were packed on top of fragile boxes. My sofa was laid on the floor upside down and on top of the base heavy boxes were placed, which ripped my sofa. Broken and damaged items in the storage unit when I unpacked it. And no assistance when I was asked to send photos to customer service. Would not use again!”

Helpful Report

Posted 1 year ago

“I cannot begin to describe the total disaster that was AnyVan! I paid almost £1,100 to move a one bed flat from East London to Surrey. Significantly more than other quotes I had received, but felt assured by the pack and move service I completed the list of items - to include the usual, bed, sofa etc - and 10 boxes - that I had packed myself. Should also note - I had packed majority of the contents myself and labelled etc. So - day of move - 2 guys show up, survey the flat and say that they are only going to take the furniture that I had ticked (the big stuff) and would only take boxes they pack - unless I pad more money of course!! Long story short - they left all of my clothes, even my bedding (thrown on the floor). They even emptied out a garden box and just took the empty box, leaving contents outside. An absolute disgrace that made an already stressful situation, a total nightmare. Note: I have moved several times and never experienced anything like this. I called customer service and got nowhere. Long story short(er) - I have had to pay for another van to collect my stuff and highly urge others to avoid! Well and truly fleeced.”

Helpful Report

Posted 1 year ago

“Shocking company. Van booked for 9am to 10am, nobody turned up. Rang the company who said they would try and get another driver as the first one had cancelled. After several phone calls nobody turned up, no phone calls from AnyVan to explain anything. We ended up telling them to refund our money and we ordered a self drive van to sort it ourselves. Do not use this company.”

Helpful Report

Posted 1 year ago

“I recently had the misfortune of using Anyvan for a moving job, and it was a nightmare from start to finish. Firstly, they quoted me one price, but upon completion, they charged significantly more without any valid explanation. It felt like a classic bait-and-switch tactic. Secondly, their disregard for punctuality is astounding. The movers arrived almost six hours late, causing a cascade of scheduling issues and inconvenience. To add insult to injury, the driver threatened to abandon the job unless I paid additional fees on the spot, creating an incredibly stressful situation. This lack of professionalism and customer care is unacceptable. Overall, I would strongly advise against using Anyvan for any moving needs unless you enjoy unnecessary stress, unexpected charges, and poor service.”

Helpful Report

Posted 1 year ago

“Do not use this company They will damage your items They don't use proper delivery drivers just someone off the street with a batted ex post office van So beware they're cheap for a reason”

Helpful Report

Posted 1 year ago

“Shockingly horrid service from AnyVan! Our furniture were damaged and stained after the move. The mattress was moved without a mattress cover, which AnyVan had assured us would be provided. The mattress ended up being super dusty with stains and marks all over them. Our pristine bedframe and study table also suffered deep scratches on them with paint peeling off. We have video footage of them transporting our furniture without properly securing them, which likely contributed to the damages during the move. We had subsequently left feedback to AnyVan but they ghosted us. This is highly unacceptable for any moving company, and to prevent others from suffering the same bad experience, I would caution everyone to steer clear of this company!”

Helpful Report

Posted 1 year ago

“I booked AnyVan October 2017 for £200.00 as I needed to move from Ilford to Epsom. The staff who booked the journey were friendly and British as in English indegineous, UK born. I was asked what needed moving in terms of number of items boxes etc. I couldn't give an exact figure as I had not yet began unpacking so gave them a rough guide. On the day in question two eastern European drivers turned up and refused to take the stuff saying it was too much showing me a piece of paper which stayed one bed, a bag of clothes and a couple of boxes in total about 6 items. I pointed out that I never said I would be moving a bed and there was no way that my wife and I would simply have a bag of clothes. They said I would have to pay extra despite me saying that the information on that piece of paper was wrong even offering to help them load the stuff on the lorry myself. My wife and I were living in a single room and had already packed everything so it would not have taken long to load the lorry even if I didn't help them. They refused to budge saying they were leaving. I refused to let them leave as we had paid them so called the police who asked them why they couldn't just move our stuff and raise any issues with their company. They then received a call from a supervisor telling them to leave straight away. I told them if they left they would not get paid and that I would make a claim with my bank for the return of the money on the basis that I paid for a service but never received it. The money was put back in my account within a few days meaning the drivers did not get paid. I also reported them to immigration enforcement as I suspected they were illegal immigrants with no right to work or live in the UK. They wanted to rip me off by charging me extra money. In the end I had to pay a man with a van privately to get my stuff moved for £180.00. The staff on the phone were friendly enough but their drivers seem to be self employed contractors and foreigners rather than a British born, white, Asian or black person. AnyVan should employ drivers directly rather than rely on international cheap labourers. If there was an option to leave zero stars I would have done that. As I had got my money back through my bank I did not think of making a formal complaint but did leave a negative review on google reviews. I am not against foreigners as I am married to an Indian woman myself as well as being a British Pakistani myself so am truly international.”

Helpful Report

Posted 1 year ago

“We were extremely dissatisfied with the service provided by Anyvan during my recent relocation. The experience we encountered was marked by numerous instances of poor communication, unprofessional conduct, and disrespect, which greatly inconvenienced me and my friend. Firstly, the driver arrived at the flat early, even though we confirmed the collection time different by their colleagues. Due to this early arrival, we were compelled to change our entire plan, including altering our train ticket to London. Moreover, the train was delayed, and I promptly informed Anyvan about the situation. I also texted the driver to inform him of our slight delay. The company assured me that they would relay this information to the driver, advising him not to rush or arrive early. Initially, everything seemed to be understood by all parties. However, upon reaching the destination, the driver called me and stated that he could not wait for more than 10 minutes, despite my timely arrival (likely, he waited for no more than 5 minutes). I attempted to explain that I was present and only 2 minutes away. While trying to obtain the keys for the flat, I received a call from someone at Anyvan who complained about our delay. Her behavior was appalling. She accused me of claiming to be present when I was not, instead of attempting to understand the situation. We were indeed present but were juggling multiple tasks, including locating the building, obtaining keys from the agent, and carrying our luggage simultaneously. Shortly after, my friend encountered the driver outside the building and was met with disrespectful behavior. He remarked, "Finally, you're here. I've been waiting for you. I don't have keys to the car park," in a rude manner. It was then apparent that the van needed access to the car park. Subsequently, the driver called the company and complained that the building only had two floors (from ground to second floor), but he could only enter from floor -1, where the car park was located. We were unaware of this detail, as it was our first day in the area. Despite the presence of an elevator, the company unjustly charged us an additional £48 for the additional floor, which was not our fault and did not impact the driver's task because we paid 3 floor fee (from ground floor to second floor) but we have only 2 floor (ground floor and second floor) which makes the same effort and time for the driver with additional -1 floor. Although we assisted the driver in carrying numerous boxes, despite our health issues, we were subjected to disrespectful behavior when we were unable to carry three heavy bags. Despite our efforts to resolve this matter amicably, we have encountered further obstacles in obtaining a satisfactory resolution. It is deeply disheartening to witness such blatant disregard for customer satisfaction and basic decency from a company of your stature. I cannot understand why we were charged an additional £48 and why we were treated so disrespectfully. Unfortunately we have not yet received what we deserve. We were trying to get our money but now they are claiming that they charged us for the delay. I am deeply disappointed by the unsympathetic behavior displayed by everyone in this company. They made an already challenging journey even more stressful. I refuse to accept such blatant disrespect towards customer satisfaction and basic courtesy and we will try to find another solution as they have not been helpful and understanding.”

Helpful Report

Posted 1 year ago

“We were extremely dissatisfied with the service provided by Anyvan during my recent relocation. The experience we encountered was marked by numerous instances of poor communication, unprofessional conduct, and disrespect, which greatly inconvenienced me and my friend. Firstly, the driver arrived at the flat early, even though we confirmed the collection time different by their colleagues. Due to this early arrival, we were compelled to change our entire plan, including altering our train ticket to London. Moreover, the train was delayed, and I promptly informed Anyvan about the situation. I also texted the driver to inform him of our slight delay. The company assured me that they would relay this information to the driver, advising him not to rush or arrive early. Initially, everything seemed to be understood by all parties. However, upon reaching the destination, the driver called me and stated that he could not wait for more than 10 minutes, despite my timely arrival (likely, he waited for no more than 5 minutes). I attempted to explain that I was present and only 2 minutes away. While trying to obtain the keys for the flat, I received a call from someone at Anyvan who complained about our delay. Her behavior was appalling. She accused me of claiming to be present when I was not, instead of attempting to understand the situation. We were indeed present but were juggling multiple tasks, including locating the building, obtaining keys from the agent, and carrying our luggage simultaneously. Shortly after, my friend encountered the driver outside the building and was met with disrespectful behavior. He remarked, "Finally, you're here. I've been waiting for you. I don't have keys to the car park," in a rude manner. It was then apparent that the van needed access to the car park. Subsequently, the driver called the company and complained that the building only had two floors (from ground to second floor), but he could only enter from floor -1, where the car park was located. We were unaware of this detail, as it was our first day in the area. Despite the presence of an elevator, the company unjustly charged us an additional £48 for the additional floor, which was not our fault and did not impact the driver's task because we paid 3 floor fee (from ground floor to second floor) but we have only 2 floor (ground floor and second floor) which makes the same effort and time for the driver with additional -1 floor. Although we assisted the driver in carrying numerous boxes, despite our health issues, we were subjected to disrespectful behavior when we were unable to carry three heavy bags. Despite our efforts to resolve this matter amicably, we have encountered further obstacles in obtaining a satisfactory resolution. It is deeply disheartening to witness such blatant disregard for customer satisfaction and basic decency from a company of your stature. I cannot understand why we were charged an additional £48 and why we were treated so disrespectfully. Unfortunately we have not yet received what we deserve. We were trying to get our money but now they are claiming that they charged us for the delay. I am deeply disappointed by the unsympathetic behavior displayed by everyone in this company. They made an already challenging journey even more stressful. I refuse to accept such blatant disrespect towards customer satisfaction and basic courtesy and we will try to find another solution as they have not been helpful and understanding.”

Helpful Report

Posted 1 year ago

“Moving home, we looked around and considered hiring a man and a van for a time-based payment. However, a salesman on the phone at AnyVan said that with what we had to move, it would take all day. This scared us into thinking it would cost us a fortune and that it was a better choice to go with AnyVan because they would complete the job and were insured. However, it only took the cowboys they sent one hour in total, and it clearly shows with all the damage they caused to the new house and the items being moved. We no longer have an American fridge freezer, which stores medication, and they destroyed our washing machine. They also just dumped everything in the living room when we paid for room-to-room service. Just to illustrate how clearly the drivers they sent had no common sense, they placed our microwave face down with the door down, cracking the glass front. The drivers were rude, aggressive, and their language was disgusting. I contacted AnyVan and supplied them with a mass of photos. AnyVan refunded 25% of the overall charge, but the claim department was useless, to say the least. They shared my details without my permission and lied to me regarding an emergency payment. There is no such thing; it was just the damage payment settlement because their basic cover only includes fire and theft. I mean, who is going to pull over a moving van and rob furniture? This whole company is a joke; stay away from them for moving home. I think many of the good reviews they have are from staff members because it seems like someone has tainted their social media accounts. The reviews on there are similar to mine regarding damage, lack of contact, and only paying out £100 for an American fridge freezer. How can anyone at AnyVan sleep at night knowing they are working for what feels like a bunch of cowboys? No vetting was done on the drivers, and there were no CRB checks when moving children's rooms; that's dangerous”

Helpful Report

Posted 1 year ago

“The service was horrible and drivers were not good and they left us in limbo”

Helpful Report

Posted 1 year ago

“Just to let people know how very bad a company this is for a full house move they came with one van keeping in mind a lot of stuff had been brought to my new home with my nephews van but the company not the drivers took money out of my account and only did half a job I was in absolute tears they have no compassion on how ure feeling once they get ure money their attitude changes completely honestly this company should not be trading but im getting onto trading standards and I will also put it in my local newspaper on how bad this company treated us stay well away its not worth the money they take they don't take care of ure furniture either its just thrown in a van my televisions were supposed to be done with bubble wrap they didn't have any I have never had a bad experience like I have with this company the moving house is hard enough without being treated like a bit of dirt on their shoe but this isint the end of it I will contact trading standards today then my local paper nasty nasty people.”

Helpful Report

Posted 1 year ago

“Je suis extrêmement déçue par le service de déménagement fourni par Anyban. J'avais réservé leurs services et payé un acompte de 232€, pour ensuite avoir le chauffeur annuler la commande à la dernière minute, me laissant dans une crise totale. Cette annulation était totalement hors de mon contrôle, mais Anyvan a refusé de me rembourser mon acompte. Leur service client était incroyablement peu serviable et n'a offert aucune véritable solution au problème. La seule réponse que j'ai reçue était que je pouvais utiliser l'acompte comme crédit pour ma prochaine commande avec eux. C'est absurde et cela ressemble à une blague, étant donné que je viens de déménager en Asie et que je n'ai aucun plan d'utiliser à nouveau leurs services. Je déconseille fortement d'utiliser Anyvan pour vos besoins de déménagement. Ils sont peu fiables, non professionnels et semblent ne pas se soucier des préoccupations de leurs clients. Il est désormais évident pour moi qu'ils ne sont rien de plus que des escrocs cherchant à profiter de clients crédules. Évitez-les à tout prix.”

Helpful Report

Posted 1 year ago

“HORRENDOUS COMPANY! I had gone through the whole phone process and walk around of what I needed moving. I was quoted and paid the amount asked and I didn’t use their ultimate service as there were only a couple items I wanted extra protection for which I paid extra to have these special items packed and protected by them (custom made desk and artwork). On the day of moving the team that turned up instantly charged me an extra £1000 saying I was over my quota and I had to pay it there and then or I wouldn’t have my belongings moved (keeping in mind only 1 can was actually packed at this point). The team they sent me didn’t speak a word of English so I couldn’t even communicate what I wanted to and when I told them to speak to my sales consultant at Anyvan they didn’t know who I was on about. I called my sales consultant and he said that’s wrong we’ll sort out compensation for you. I was assured weeks before that they would protect my carpets as I was leaving rented property and they walked mud all into the house. My home was loaded onto 2luton vans for delivery the following day. The next day 1 van arrived and I was informed the other had broken down somewhere in Birmingham and would be with me later. The second van that turned up around 1700 was a totally different van and the second delivery had now actually been split into 2 deliveries and the last delivery didn’t show up until 2200 that night by which point I couldn’t unpack anything as I was exhausted myself from a 6hour drive the day before from Hampshire to Wakefield and didn’t get to bed until 2am. When communicating with the removal teams boss by phone he was very dismissive and argumentative. The precious items I paid extra for to be packaged by them turned up with one pathetic layer of MY own bubble wrap to one of my £990 pieces of artwork was damaged. When I went through Anyvan’s claim team they took weeks to investigate, their communication with me was extremely poor and I had to chase them for updates and when they did get back to me, despite them saying they acknowledge the damages were fresh they claim that they probably got damaged when I unpackaged it and they would offer me £175 in total for damages to two pieces of artwork and a custom made £4500 desk! An absolute AWFUL company in the way they have treated myself and my father and if this is how they treat disabled people then I’d hate to see how they treat able bodied persons! Calling me a liar and offering an insulting amount of compensation to my precious items even after I said I didn’t want to pursue other items that got damaged, only the items that could not be replaced! PLEASE AVOID THIS COMPANY because for what I ended up paying I could have paid for a well known national moving company; they’re clearly out to save themselves money and obviously don’t care at all about the customers belongings. I’ve not been this upset and insulted ever after paying for a service let alone to be called a liar. If I wanted my items to be dropped kicked into the back of a Mercedes sprinter I’d have made the effort with my good leg to do it myself! I have asked them for the CEO’ contact details and they have refused. I asked them to speak to a manager on numerous occasions and they refused. I WILL be taking my case further as far as it will go.”

Helpful Report

Posted 1 year ago

“Prices seem low but that’s equal to the service. Paid for a “premium package” which was never delivered. Drivers arrived late and with no packing boxes or material. Even though this was paid for. Packing/unpacking service never happened either. Spoke to customer service over 7 times and still awaiting a reply!! Would highly recommend staying away from this cowboy company.”

Helpful Report

Posted 1 year ago

“🔴⚠️ Beware of AnyVan! ⚠️ 🔴 Had the worst experience with AnyVan moving my belongings not once, but twice. 💔 Their workers were incredibly rude and careless. 😡 Paid extra for dismantling furniture, but they didn't bother and ended up breaking my new £800 table and a £700 Samsung TV! 🚫 Customer care is non-existent, refusing to take responsibility. 😤 Overcharged £250 on top of it all! Currently taking legal action against this scam company. Avoid AnyVan at all costs! ❌ #AnyVan #Fraudsters #BadExperience #LegalActionNeeded”

Helpful Report

Posted 1 year ago

“AVOID AT ALL COSTS If I could rate 0 stars I would. Booked anyvan for our home move, collected my belongings at 8:45am, the next location was 1 hour 15 minutes away. The moving guys did not show up there until 5:45pm, 9 HOURS LATER. We were constantly calling up the customer service line throughout the day and the time they would arrive kept on changing from 10:15am, to 12pm, to 3pm, to 3-4pm, to 4pm latest, to 5:30pm, and then finally they arrived at 5:45pm. This meant we were left hanging around for hours waiting to move into our new flat, having no idea where our personal belongings were being driven to. They then promised a refund on the phone and have since refused. They lied to us continually, misled us, wasted our time and created an unimaginable amount of stress. The most horrific service from such a horrendous company. Any other company to use for moving house is better than this one. Just awful, what a waste of money”

Helpful Report

Posted 1 year ago

“What you get from the customer service side of things during the booking is completely different to when driver arrives on day of move...subcontracted drivers so the attitude and service appalling. Item collected at 13:14pm and am still waiting for my items to be delivered as driver says not untill 11pm and Anyvan already office is closed as it's the weekend so if there's a problem you are on your own!...as a woman I feel very vulnerable as it's very late in the evening.”

Helpful Report

Posted 1 year ago

“TERRIBLE SERVICE, LEFT US IN TEARS, CRUEL AND INHUMANE WORKING CONDITIONS FOR DRIVERS (check Facebook), Worst customer service for a company I have ever dealt with in my life! DO NOT USE EVER! Moved house from London to Edinburgh, their movers left us stranded in our old home with 20% of our items sitting there and no way to get them out because their drivers decided they had a hard stop on time so that they could squeeze an international move into 1 day. Every aspect of the service I paid for was incorrectly explained to me, multiple lies were told including that the move would be two-days and instead they crammed it into 1, forcing us and the drivers to do this move over 20 hours finishing at 2 am when we have 2 small children under the age of 2 years old. After their mess up on timing left us stranded with a house full of stuff in a country different to where we had to move, they still proceeded to say they would charge us another £1500 to create an entire new booking to get the rest of the 20% items moved (which were the equivalent of 1/4 of a van- only soft furnishings) when they quoted us £2400 for moving the entire 2 bed house! I was on the phone with customer service representatives during this move day for a total of 4.5 hours with absolutely no resolve, and each person I spoke to had no idea what the last person had spoken to me about so it was starting over every time with a new conversation and as I speak my items sit in another country as we try with a different company to figure out how to get them to us. This company is just a brokerage, they take absolutely no responsibility for their drivers or the service they promote to provide, they do not come to the house to survey and then they throw responsibility on you when they mess up. I was in tears all day yesterday trying to figure out how to solve the issue they created. As a lawyer I know that this company is not taking the right steps to ensure the health and safety of their drivers is protected when they force a massive move like this into 1 long day and truthfully t this entire experienced has been harmful to my own mental health. NEVER USE THIS COMPANY FOR MOVING EVER!!!”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews