Excellent start off customer service to start but everything goes down hill very fast from their. The 2 guys that did our move took their time. It took them a solid hour before they started to load the van & then had to be sitting down & have a break after every item loaded. The previous time we moved it took 2 guys 3 hours to completely load everything from my house, with Anyvan it took them 6 hours and in the end they left quite a bit of stuff behind claiming the van was too heavy. I paid extra for them to disconnect 2 washing machine and an American fridge freezer, At the final destination they only connected 1 washing machine, the fridge freezer wasn't working (I had to pay someone else to come and assembly and connect it properly) they never refunded the money for the service not provided. Quite a bit of my furniture has been scratch, so overall very unhappy with the service received - & quite discussted with the fact that the driver asked me to please give them a 5star rating (if you want a 5star rating give 5star service)