The driver turns up. He's grumpy and rude. He barely speaks English. He only wants to take the exact things I entered into the online system. I thought you just needed to enter a rough estimate to get the right size van and time slot. This is exactly how the removals service I used last year worked - god knows why I didn't just use them again... The additional stuff cost another £290. So I ended up spending the princely sum of £427 in total to hire a man with a van for 2 hours and 15 minutes - and half an hour of that time was spent by the driver faffing about on the app on his phone! For that price, I'd expect to have a massage and a cocktail whilst people did all the moving for me but sadly no! I was a sweating mess as I did as much work loading/unloading as he did (to be clear, I didn't mind getting stuck in but just not when I've paid that much money...) But it's okay, the driver offered to just take the stuff without entering it into Anyvan's system for £150 cash-in-hand - what a bargain! And he also offered to take me to the new place for the same price as the Uber I ordered. Yeah, no thanks. I'll take a taxi where it's safe and where I won't be charged an extra £779946 to take the two rucksacks and coat I had with me. This company is a total scam. The driver was sketchy as hell and I genuinely didn't feel safe around him. Moving house is a really stressful process at the best of times and this was the absolute last thing I needed. Avoid at all costs.