This was my third time using AnyVan and I can confidently say it will also be my last. I requested to have two people (a driver and a helper) as I needed to move heavy furniture I could not move myself. One of the guys they sent behaved like it was his first ever day at the job - did not have a clue on how to safely lift furniture. They both tried to fit my kitchen table through the main door, realised it was too big, hit the nearby radiator and knocked it off the wall causing it to leak as the tubing was broken. Since I was a tenant at the property I was moving from, I had to call my agency, explain and ask for a plumber. Nevertheless to say, I had to pay for the plumber services myself. I submitted the invoice to AnyVan as soon as I received it but their answer was simply "sorry, it's past the 7 days!". I can't recall ever sending a complaint letter or writing a bad review online but I think their policy is absolutely unacceptable. I cannot express my disappointment for the overall service provided and for the lack of any sense of responsibility. I understand we all have to start somewhere in our line of job but it's a company's responsibility to ensure you are provided with the appropriate level of training, especially as this could result in ruining somebody else's property. I would have given it -5 stars but this was not possible.