Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

“Sadly the shipping is consistently slow and misses their set deadlines. No correspondence explaining why there are delays and when chasing the customer services they do not offer any explanation or resolutions.”

Helpful Report

Posted 1 year ago

“Ordered boots and a second hand pair were delivered ,A colleague did rectify with new boots sent out however they arrived too late due to carrier so missed an event they were ordered for , A Farley have yet to address this issue even after 3 email prompts. Disappointed”

Helpful Report

Posted 1 year ago

“Customer service was poor I ordered on the fact they said 2 -5 days delivery I finally got my boots 10 days later meaning my daughter missed shooting at university as she had no boots.i rang them 3 times and everything was unable to give me a delivery date very disappointing”

Helpful Report

Posted 1 year ago

“I have shopped, online, with A Farley Country Attire on two separate occasions. Unfortunately their website allows you to buy items that they do not hold as stock. This means delivery is delayed by a week or two (or in the case of my second purchase, two and a half months!). Updates on purchases are patchy, I had to chase items repeatedly by telephone because their sending and receipt of emails is also patchy. ‘Have you checked your junk folder’ being a regular quote! I had to return my second purchase, it costs just under £10 to do so via DPD (a separate purchase through A Farley’s website) which went smoothly - 2 days to return with confirmation of delivery by email from DPD (Oh, my email DOES work then!). Then ……Silence…. The website says ‘please allow 14 working days for refunds’. Again I had to chase this and have just been refunded, after 14 days. The one real positive is that when contacting the company by phone, they are invariably polite and pleasant and seem to genuinely want to help (even if they do use the ‘I’m sorry we haven’t received your email’ excuse a lot!). In summary then, this seems to be an old fashioned company with service that harks back to the 1950’s, do not expect modern, internet ‘speed shopping’ or new fangled email communication. If you are OK with waiting, give them a go. I will have to think very carefully before I make another purchase though.”

Helpful Report

Posted 1 year ago

Thank you for your review. Our customer service manager Holly has tried to contact you but has not been able to get hold of you. If we could kindly ask you to get back into contact with Holly via email Holly@afarley.co.uk or call her on 01164105440 to discuss it would be appreciated. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“I ordered a Barbour jacket and a Pinieros belt. After nearly ten days I had heard nothing, so I sent an email asking for an update. I then get a call saying that the jacket's out of stock, and what would I like to do? Gt the belt sent and go elsewhere, I think.”

Helpful Report

Posted 1 year ago

“Service is slow by today's standards and having to pay for returns really rules out me buying from them again”

Helpful Report

Posted 1 year ago

“You advertise garments on your website that you do not have in stock and are unlikely to receive in the foreseeable future. This leads to extended delivery delays and extreme customer frustration which results in the customer vowing never to deal with you again. It may be difficult for a small family business but Amazon has set a benchmark for immediate delivery and you have to compete with a reasonable delivery expectation if you are to remain in business. You also need to show any extra costs eg. delivery, VAT at the time of order, so that there are no nasty surprises when the invoice arrives.”

Helpful Report

Posted 1 year ago

Thank you for your review. Our manager Holly has tried to contact you in regards to your order but has not been able to get hold of you. If we could ask you to get back into contact with her by emailing Holly@afarley.co.uk it would be appreciated. We are very sorry to hear there was an issue with your order. Having looked into your order we can see this was due to a restocking delivery being delayed from the supplier. We are pleased to see you have an alternative item along with a refund on the delivery charge, but would like to apologise for any inconvenience this may have caused. We make sure all information in regards to VAT, and delivery is shown on the final payment page of the checkout before payment. For UK orders, all prices shown on our website are inclusive of VAT. Kind regards, A Farley Country Attire

Posted 1 year ago

“Although the goods were of a high quality and the customer service was top notch with me getting 10% back on my order due to the wait time - which is why the ranking is 2* as opposed to 1* - my boots took over a month to deliver which is frankly unacceptable. I will not be buying anything from A. Farley again in the future. I do not believe that had I not chased up my boots would have got to me at all. Thank you, but please get your act together.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry it took so long for you to receive your order. Our customer service manager Holly has tried to contact you via your contact details but has not been able to get hold of you. If you could kindly get back into contact with her via email her on Holly@afarley.co.uk it would be most appreciated. Apologies once again for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“We had a real debarcle with purchasing a pair of boots, which should have taken three days to be dispatched. They weren’t dispatched and a long process of poor communication, failed promises and waiting 20 minutes in a queue on the phone at various times to get information just wasn’t good enough. The staff were friendly and polite (hence two stars not one), but that didn’t get me the product any quicker. It’s really poor to have to be the one persistently chasing you when you are the one with problems your end. I understand there can be delays and problems, but we were promised the boots on three occasions before they actually arrived three weeks late and your communication was one way from us and atrocious. Sorry but we won’t be using you again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your order was received late. Our customer service advisor Holly has tried to contact you via your contact details but has not been able to get hold of you. If we could kindly ask you to get back into contact with her by emailing Holly@afarley.co.uk. Sorry once again for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“Am very disappointed with my online shopping experience with this company. Communications is my issue. I ordered an item on standard delivery. After 5 days of ordering I emailed and was reassured I would receive order by 30 Sept. The 29 Sept came and I still hadn't been advised of dispatch. I phoned and I spoke to a very helpful customer service advisor and after looking into it advised there was a delay in getting my order in stock, she apologised and said should have been advised of the delay. I received my order eventually this Monday 1 Oct of which I am happy. Poor customer service let me down. I did not expect to wait 11 days. And what was more annoying is that no one could be bothered to advise me of a delay.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. Sorry to hear you had issues with your ordering arriving. Our customer service manager Holly has tried to contact you via phone and email. If we could kindly ask you to either get back to her by email holly@afarley.co.uk or call 01164105440. Kind regards, A Farley Country Attire

Posted 1 year ago

“A bit disappointed overall as order to delivery took 11 days. DPD advised delivery on Friday 30th but actually delivered on Monday 3rd and the Meyer Trousers which were excellent quality were too tight around the calf and had to be returned. I wish there was an option for a wider leg trouser as not all men have skinny legs.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We are sorry to hear your order was delayed due to a delayed restocking delivery. We can see you were advised this after your order was placed via live chat. We have had a look into the DPD tracking for your order and can your local DPD depot had some issues in your area on Friday 30th. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“Very slow delivery! Ordered on a Friday and although should have been next day delivery, I still hadn't heard anything the following Wednesday. After a follow-up, I received an email the next day to say they were being sent out with no apology or explanation for the delay.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. Our customer service manager has tried to contact you this morning but has not been able to get hold of you. We have had a look into your order and can see your order was placed on an express 3 working day delivery service. One of our customer service advisors also sent you an email to advise that unforunetly your order would be with you a few days after the advised time frame due to a delayed restocking delivery. We are sorry if you did not see this email. Our manager will try to contact you again later today. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“I've only received half my order still waiting for the other item”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We can see you have already spoken to one of our customer service team who has arranged for a replacement item to be sent. We are very sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago

“Disappointing. Allowed us to place an order of an out of stock item and failed to get in touch with us. Customer services did resolve the issue and offer a replacement but all in all we didn’t get the product we wanted and was delivered weeks later than expected.”

Helpful Report

Posted 1 year ago

“The jeans were exactly as I’d hoped, but Meyer jeans always are. With regards to the service I was disappointed. When I made the online purchase it stated 2-5 working days delivery. As sonny as I paid this changed to 3-6 days. The actual delivery took 11 working days. I had nothing from the company as to why there was a delay so after calling them they said there’s a delay with my order as they were awaiting a “Meyer” delivery. I did try using the email contact facility but there was no reply to this. All in all disappointing”

Helpful Report

Posted 1 year ago

“The goods delivered were not what was ordered. The return postage was refunded promptly and the returned goods have been signed for by Farley but since then no communication at all. As the order exceeded. As the item was expensive, £380, this seems poor service to me.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley We are so sorry to hear we sent you the incorrect item. Our customer service manager has tried to get in contact with you in regards to your order and has left you a voicemail message. We are pleased to confirm the correct item will be with you within the next few days. We are so sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago

“Two separate orders placed for different products showing as in stock. Took several days on each for them to confirm items weren't available and refund - in which time I could have ordered elsewhere and had delivered.”

Helpful Report

Posted 1 year ago

Good afternoon James, Thank you for your review. We are very sorry we have been unable to supply your most recent orders. We can see our customer service manager has been in contact with you in regards to the issues with your orders. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago

“Very unhappy with the delivery company DPD you selected. They left the parcel at a small shop a very long way from home. Will need to take a taxi to it it is so far away.”

Helpful Report

Posted 1 year ago

Thank you for your review and for placing an order with A Farley. We have had a look into your order and the tracking information and can see DPD tried to deliver your parcel but there was nobody in to receive the parcel. For this reason, the parcel was taken to the drop-off shop. We are so sorry this was far away, DPD select the closest shop to yourself. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago

“Three items ordered, two not in stock, should really have stated when ordering, the one item that has arrived was wrong so sent back, reordered but same wrong item sent again, not a great shopping experience, won't bother again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are so sorry to hear your order arrived incorrectly twice and apologise for any inconvenience this must have caused. We can see our customer service manager has been in contact and arranged for the correct item to be dispatched. Kind regards A Farley Country Attire

Posted 1 year ago

“Contacted yourselves neatly 3 weeks ago about jeans, explained I didn’t want tight jeans . Took your advice, got tight jeans. Bought some shoes, which you sold someone else,upgraded them asked I what type of fit, as I buy a lot of good shoes, was told they where a small fit, thy came,they are a large wide fit. It all needs to come back. Contacted shoe company received correct shoe in 48hrs.then was asked to pay to return £400 worth of items.I had to ask for a free returns label ( two weeks before jeans came) very poor advice.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your review and for placing an order with A Farley. We can see the item you ordered, the jeans, are standard fitting jeans so we are sorry to hear you found them too tight. We are sorry that the original pair of shoes you had ordered had sold in our shop previously to your order coming through, due to the system not updating quick enough, we understand that can be frustrating. We provide pre-paid returns labels for all of our orders and are happy to provide one via email if the label is missing from the order. Apologies once again for any inconvenience this may have caused, Kind regards A Farley Country Attire

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

A Farley Country Attire Reviews