A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 3,937 Reviews

82 %

of reviewers recommend A Farley Country Attire

4.4

Based on 3,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 28th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wouldn’t buy from again! 2 and half weeks to receive my order!”

Helpful Report

Posted 1 week ago

“It’s not even arrived yet and you’d like me to review it?”

Helpful Report

Posted 1 week ago

“AVOID if you want your goods to TURN UP IN TIME, ordered on 1st didn’t get boots TILL 19th no email to say what was happening, so rang to be told they did when they clearly didn’t, VERY POOR customer services and company, will never use again, Far better service from other companies and alot quicker P&P unlike A Farley. Wish I read reviews first before ordering”

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Posted 1 week ago

“Customer service shocking”

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Posted 1 week ago

“I ordered various Dubarry leather polish/ leather protecter items. The colour restorer arrived and gave clearly been opened and used. A replacement was arranged that arrived today and is the wrong colour! Not sure what’s happening at your end ……..”

Helpful Report

Posted 1 week ago

“Awful. I have never received the shoes. I purchased the shoes based on the arrival estimate. Should have arrived last Wednesday (6 days ago). I informed it was for a wedding and time was of the essence. Never received any feedback or answer. Unreliable in my experience and non communicative.”

Helpful Report

Posted 1 week ago

We’re very sorry you didn’t receive your shoes in time for the wedding and for the lack of communication — we understand how frustrating this must have been. Emmie, our office manager, has already reached out to you by email, and the shoes are now out for delivery to you. If you could reply to her message, we’ll make sure you’re kept updated until they’re safely with you 🙂 Kind regards, A Farley Country Attire.

Posted 1 week ago

“It took over a month for my order to come and had no reply to my emails”

Helpful Report

Posted 2 weeks ago

We’re very sorry to hear about the delay and the difficulty you’ve had reaching us — that’s not the experience we want for our customers. Our manager, Emmie, has been in touch with you on email, and we can see that your order has now been delivered. If you could please reply directly to her at emmie@afarley.co.uk , she’ll be happy to assist further 🙂 Kind regards, A Farley Country Attire.

Posted 1 week ago

“Ordered two t shirts a pair of boots and socks 27th of August, after two weeks I had heard and received nothing, got in touch and was told that an item in my order was out of stock so they would send the rest of my order which they did, but they promised the out of stock item by 17/9/25 and still nothing. First time ordering with this company and unfortunately it is my last - not even an offer of a discount/partial refund for the inconvenience and still no date on when my item will arrive, very poor service.”

Helpful Report

Posted 2 weeks ago

We’re really sorry for the frustration caused by the delay with your order — that’s certainly not the level of service we aim to provide. Our manager, Emmie, has been in touch with you on email, and we can see the rest of your order has been delivered. If you could please reply directly to her at emmie@afarley.co.uk , she’ll be happy to update you further on the outstanding item and resolve this for you 🙂 Kind regards, A Farley Country Attire.

Posted 1 week ago

“Very poor. Still waiting 1 week later fire an item ordered for next day delivery. Your support desk is not manned at weekends or until 1030 weekdays. Only 1 person on the desk. I was promised a call back this afternoon following investigation; that has not happened.”

Helpful Report

Posted 2 weeks ago

We’re really sorry for the delay you experienced. Our manager, Emmie, has already been in touch with you by email — if you could reply to her at emmie@afarley.co.uk that would be great. I can see the replacements have since been delivered 🙂 Kind regards, A Farley Country Attire.

Posted 1 week ago

“Don't be tempted, shop elsewhere. AF are a marketing company, and know nothing of retail customer service. They did not despatch, or deliver my order. No direct contact regarding delay. They don't pick up their phone or reply emails. Had to open a dispute with my card company to get a refund. Order 191961”

Helpful Report

Posted 2 weeks ago

“Poor company to deal with, ordered some boots on the 28th with a 2-5 day delivery. Contacted this company several times to chase up the order, to be told I haven’t recieved them yet is because they are a small company, second time I was promised delivery within 24hr’s still nothing called again Friday, to be told they will contact the warehouse and call me back. It’s now Monday and still nothing called again boots or call back. This company is absolutely shocking to deal with. waiting for a refund as this has been going on for 10 days now”

Helpful Report

Posted 3 weeks ago

“Misleading advertising! The website promised Next Day Delivery if ordered before 3PM – that’s why I placed my order. After payment, I was told delivery would take up to a week. Totally unacceptable. I had to cancel. Don’t trust the delivery promises on their site.”

Helpful Report

Posted 1 month ago

“Ordered a week ago, was expecting items by today with their 3-7 day delivery, but the order has not even been dispatched. Only email received to confirm order, no communication about a delay. Really disappointed as needed items for in 2 days time. Live chat useless and phone lines aren't open on a Saturday for me to speak to anyone for an update”

Helpful Report

Posted 1 month ago

“I was not made aware of the extortionate VAT cost implications. The trousers ordered finally cost me €137 each. Never again. The next time I order a German product (brand) I will go direct to the manufacturer”

Helpful Report

Posted 1 month ago

I’m really sorry for the surprise VAT costs you experienced. We try to make this as clear as possible on our website, but VAT and import charges are calculated by the government and collected by the courier, so the final amount can vary and is unfortunately outside our control. Our team leader, Phoebe, has reached out directly — if you could kindly reply to her email at phoebe@afarley.co.uk she’ll be happy to help further. Thank you for the feedback; we’ll keep working to make these charges even clearer for our customers. 🙂

Posted 1 month ago

“What a shambles! A month after being told that there would be a week's delay in receiving the trousers I had ordered by telephone, and immediately paid for, I received an email to say they were no longer available. I phoned to enquire what other colours were available as they were still being advertised for 3 days delivery, I was promised a ring back. It never came. I phoned again, and for the second time never received a promised ring-back. I later learned that none of the other four colours still being being promoted in my size on the company's website were available either. At that point, and three weeks on, I wrote to the company requesting the return of my cash - only to receive a reply asking if I would like to have the cash back or purchase something else. I replied three working days ago to ask again for the return of the cash. So far I have had neither payment nor acknowledgement of my request. The company really needs to get its act together, in terms of marketing, departmental communication, telephone sales training, stock control, web-site updating and customer liason - to name but a few. I would never attempt to buy from them again”

Helpful Report

Posted 1 month ago

We’re very sorry for your experience. At the time of your order, the trousers were in stock in our shop, but the last pair sold before we could pick them. We expected a restock within the timeframe, but the item was missing from the delivery, and when we checked again it was no longer available. On 22nd July we left a voicemail and sent an email to advise, but unfortunately had no alternatives to offer. Phoebe, our Team Leader, has been in touch – please email her at phoebe@afarley.co.uk so she can assist you further. Kind Regards A Farley Country Attire

Posted 1 month ago

“Delivery timelines are a fantasy. Information provided consistently incorrect/lies. Despite ordering with plenty of time to spare, the item did not arrive in time for a trip. Customer service team lied about delivery times. Very disappointing service. Would not recommend.”

Helpful Report

Posted 2 months ago

“The product is ok depending of the brand but the delivery service below any standard on their site the product is on stock but after 10 days of waiting for delivery they email you and say we build up the stock now sorry for this we speak about £ 200 is a big scam this company, my opinion never again guys also I ordered 9.5 Ariat safety Chelsea boots and I got 9 so disappointed 100% is not about money is about your customer service RUBBISH!!!”

Helpful Report

Posted 2 months ago

“Ordered a golf bag on the 28th June, 2 to 5 day delivery. After fake DPD attempts over 7 days (they come to me at least twice a day) I cancelled the order. Emailed farley a number of times with responses coming 24 later. Glad I dont run my business like this.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, and we're really sorry to hear about your experience. We’ve looked into this and can confirm that the delivery issues were genuine and caused by the delivery address provided at checkout not including the company name. Unfortunately, this meant DPD were unable to complete the delivery despite multiple attempts. We're sorry for the inconvenience this caused and for the delays in our response during a particularly busy period. Our Customer Service Manager, Emmie, has been in touch, but if you need anything further, please don’t hesitate to contact her directly at emmie@afarley.co.uk. Kind regards, A Farley Country Attire.

Posted 2 months ago

“I made a purchase on May 19. I still do not have the order. No one informed me products were out of stock. Multiple follow-ups. Do not feel I was given honest answers or my concerns taken seriously. I will not be placing any further orders in the future. Very disappointed.”

Helpful Report

Posted 2 months ago

Thank you for your review. We're very sorry to hear how disappointed you’ve felt throughout this experience. We have been in touch via email a couple of times regarding your order, but unfortunately haven’t heard back from you. We can see that your order has now been delivered, but we’d still really like the opportunity to discuss this further and make things right. Please don’t hesitate to reply to our latest message or contact our customer service manager Emmie directly on emmie@afarley.co.uk Kind regards, A Farley Country Attire.

Posted 2 months ago

“Took 10 days to arrive, and the order was the wrong colour, contacted you and you still done nothing about it, or made contact, very average company, and not very professional”

Helpful Report

Posted 2 months ago

A Farley Country Attire is rated 4.4 based on 3,937 reviews