Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

“What a shambles! A month after being told that there would be a week's delay in receiving the trousers I had ordered by telephone, and immediately paid for, I received an email to say they were no longer available. I phoned to enquire what other colours were available as they were still being advertised for 3 days delivery, I was promised a ring back. It never came. I phoned again, and for the second time never received a promised ring-back. I later learned that none of the other four colours still being being promoted in my size on the company's website were available either. At that point, and three weeks on, I wrote to the company requesting the return of my cash - only to receive a reply asking if I would like to have the cash back or purchase something else. I replied three working days ago to ask again for the return of the cash. So far I have had neither payment nor acknowledgement of my request. The company really needs to get its act together, in terms of marketing, departmental communication, telephone sales training, stock control, web-site updating and customer liason - to name but a few. I would never attempt to buy from them again”

Helpful Report

Posted 1 week ago

We’re very sorry for your experience. At the time of your order, the trousers were in stock in our shop, but the last pair sold before we could pick them. We expected a restock within the timeframe, but the item was missing from the delivery, and when we checked again it was no longer available. On 22nd July we left a voicemail and sent an email to advise, but unfortunately had no alternatives to offer. Phoebe, our Team Leader, has been in touch – please email her at phoebe@afarley.co.uk so she can assist you further. Kind Regards A Farley Country Attire

Posted 1 week ago

“Delivery timelines are a fantasy. Information provided consistently incorrect/lies. Despite ordering with plenty of time to spare, the item did not arrive in time for a trip. Customer service team lied about delivery times. Very disappointing service. Would not recommend.”

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Posted 2 weeks ago

“The product is ok depending of the brand but the delivery service below any standard on their site the product is on stock but after 10 days of waiting for delivery they email you and say we build up the stock now sorry for this we speak about £ 200 is a big scam this company, my opinion never again guys also I ordered 9.5 Ariat safety Chelsea boots and I got 9 so disappointed 100% is not about money is about your customer service RUBBISH!!!”

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Posted 1 month ago

“Ordered a golf bag on the 28th June, 2 to 5 day delivery. After fake DPD attempts over 7 days (they come to me at least twice a day) I cancelled the order. Emailed farley a number of times with responses coming 24 later. Glad I dont run my business like this.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we're really sorry to hear about your experience. We’ve looked into this and can confirm that the delivery issues were genuine and caused by the delivery address provided at checkout not including the company name. Unfortunately, this meant DPD were unable to complete the delivery despite multiple attempts. We're sorry for the inconvenience this caused and for the delays in our response during a particularly busy period. Our Customer Service Manager, Emmie, has been in touch, but if you need anything further, please don’t hesitate to contact her directly at emmie@afarley.co.uk. Kind regards, A Farley Country Attire.

Posted 1 month ago

“I made a purchase on May 19. I still do not have the order. No one informed me products were out of stock. Multiple follow-ups. Do not feel I was given honest answers or my concerns taken seriously. I will not be placing any further orders in the future. Very disappointed.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're very sorry to hear how disappointed you’ve felt throughout this experience. We have been in touch via email a couple of times regarding your order, but unfortunately haven’t heard back from you. We can see that your order has now been delivered, but we’d still really like the opportunity to discuss this further and make things right. Please don’t hesitate to reply to our latest message or contact our customer service manager Emmie directly on emmie@afarley.co.uk Kind regards, A Farley Country Attire.

Posted 1 month ago

“Took 10 days to arrive, and the order was the wrong colour, contacted you and you still done nothing about it, or made contact, very average company, and not very professional”

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Posted 1 month ago

“Still waiting to hear from Farley after receiving Shorts that were not as described. The Shorts sent were 100% Nylon not Cotton. Farley promised to rebate £50 if I changed my review to 5 stars. I changed my review under sufferance but no rebate received. I therefore reinstate my original review of shocking service.”

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Posted 1 month ago

“Appalling. Ordered the product with 3-5 working days as the estimated delivery. They took my money then emailed me a generic email saying it wouldn't be dispatched for at least 14 days (10 working). I emailed them to say that's unacceptable, received no response. Product arrived 20 days after ordering. Would not recommend this company.”

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Posted 1 month ago

“Wrong colour of trousers sent”

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Posted 1 month ago

We’re truly sorry for the disappointment and frustration caused by receiving the wrong colour trousers. This is far from the level of service we aim to provide, and we completely understand how upsetting this must have been. One of our team members reached out to you on the 23rd of June requesting photos so we could investigate the issue further, but unfortunately, we haven’t had a response. Phoebe, our team leader, has also personally reached out to you to help get this resolved as quickly as possible. We’d be very grateful if you could email her directly at phoebe@afarley.co.uk so we can put this right without further delay. Please accept our sincere apologies again — we really do want to make things right for you. Kind regards A Farley Country Attire

Posted 1 month ago

“Ordered some Meyer trousers from Farley and some meyer shorts direct from Meyer for my holiday. Meyer direct items delivered within a week - Farley took 3 weeks (missed holiday)”

Helpful Report

Posted 1 month ago

Thank you for your review, and we’re genuinely sorry your order didn’t arrive in time for your holiday. While the item was dispatched within the quoted 4–7 working day timeframe, it unfortunately arrived just one day outside of this, and we completely understand how disappointing that must have been—especially when you were relying on it. Please accept our sincere apologies for the inconvenience. Our Customer Service Team Leader, Phoebe, has reached out directly to help resolve this, and you’re very welcome to contact her at phoebe@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 1 month ago

“I was so excited about my order from you, but I have been so disappointed from start to finish and £200 out of pocket for a coat I never received. Order came, took over a week, I ordered a fleece and a fillet arrived, no shoes as they were on back order, no coat but they are adamant is was sent, no delivery note or how I can return, 2 phone calls and several emails I have been refunded for the gillet and shoes, but I am without a barbour coat that I ordered for my daughters birthday, and no £200 refund. Absolutely gutted, will never order again”

Helpful Report

Posted 2 months ago

Thank you for your feedback, and we're genuinely sorry to hear how disappointing this experience has been for you — especially when you were so looking forward to receiving your order. We completely understand how upsetting it must have been not to receive the coat in time for your daughter’s birthday. As previously discussed, we’ve looked into this thoroughly with our customer service manager, our warehouse team, and both DPD depots, and all records confirm that the coat was dispatched and delivered successfully. We’re really sorry this hasn’t matched your experience and for the upset it's caused. If there’s anything more we can do, please don’t hesitate to contact our customer service manager, Emmie, directly at emmie@afarley.co.uk — she’ll be happy to help in any way she can. Kind regards, A Farley Country Attire.

Posted 2 months ago

“Shocking service if I could give one star I would. Would never recommend this company. Brought yeti cooler took 9 days to arrive when website said next day delivery Sent completely the wrong item chased and returned order after numerous ignored emails. Ordered to use for event 20 days after purchasing so plenty of time to receive and do not have the item for event. After chasing again, refund issued. Fully understand mistakes happen and I allowed time to be rectified but the complete lack of communication when they have nearly £400 of my money is not acceptable.”

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Posted 2 months ago

“I asked to cancel the order. Was told that it had been, yet the order was sent. The boots I'd ordered were disappointing with one smaller than the other. I had to pay for my return, which is poor considering most other retailers offer free returns. Disappointed.”

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Posted 3 months ago

“Requested a return a week ago - still waiting for confirmation”

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Posted 3 months ago

A Farley Country Attire logo Reply from A Farley Country Attire Mar 17, 2025 Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 3 months ago

“I have ordered numerous times from this company and every time I have had to chase delivery, which in every case has been late (over 7 working days)! Interesting to see other reviews saying the opposite. I have to say that I won’t be ordering from A Farly again!”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 3 months ago

“I placed an order on 12 April and delivery expected within 2-5 days. No updates on my account. I haven't been able to contact anyone on the telephone and no email address is provided on the website.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 3 months ago

“Will never order from you again. Absolute joke of customer service.”

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Posted 3 months ago

“Ordered a Franco Ponti jumper with 40% off (last one). When I got it I could see that it was well worn with many bobbles on it particularly around the elbows and front of the jumper. Won't be ordering from this lot again....disgusting.”

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Posted 4 months ago

“I would never use this company again. I was let down with the delivery of an expensive pair of Barker shoes which I had ordered for my husband to wear at our son's wedding. Despite phoning 5/6 times and being given several assurances that my order had been sent, was on its way and would 100% be with me on time it didn't arrive. The wedding has been and gone and still no shoes!”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 4 months ago

“The shoes that purchase does not match the picture in a website, in photo it is thin sole, but what received is thick sole. As the shipping was to forward postal mail, the company does not sort out the its mistake of sending shoes doesn't match the photo. Bear for the suprise”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

A Farley Country Attire Reviews