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A Farley Country Attire Reviews

4.4 Rating 2,541 Reviews

81 %

of reviewers recommend A Farley Country Attire

Company Reviews

Product Reviews

4.4

Based on 2,541 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

A Farley Country Attire 5 star review on 2nd April 2024

A Farley Country Attire 5 star review on 5th February 2024

A Farley Country Attire 5 star review on 3rd February 2024

A Farley Country Attire 5 star review on 29th January 2024

A Farley Country Attire 5 star review on 5th December 2023

A Farley Country Attire 5 star review on 2nd December 2023

A Farley Country Attire 5 star review on 18th November 2023

Alastair Pearson

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item wasn’t delivered in the time frame stated. Communication was almost non existent. The box arrived with no documents for instructions to return items. Returns are extortionate wished I read that part as I would have ordered somewhere else. Needless to say I won’t be ordering anything else!!”

Posted 1 day ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We understand how important it is to receive your order within the advised time frame and we are very sorry to hear your order was over the advised time frame with no paperwork. We are a paperless company and all return information can be found on our website. We can see our customer service manager Holly has been in contact regarding your order. If we could kindly ask you to get back into contact wit Holly on either 01164105440 or email Holly@afarley.co.uk. Sorry once again for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 12 hours ago

“Yes I did purchase an item and the delivery company sent me a picture of its delivery in front of a brown door. My door is white, contacted the delivery people and Farley yet to have feedback from either even a holding note”

Posted 2 days ago

Thank you for your review and for kindly placing an order with A Farley. Sorry to hear your order has been delivered to the wrong location. Looking at the tracking information we can see your order has been delivered to the house opposite yours. We can see our customer service manager has been in contact with you regarding your order and is looking into this for you. We are very sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 12 hours ago

“Took to long for delivery items says in stock and then days later you get emails to say out of stock left waiting for items also no free returns or easy returns procedure very difficult and frustrating sending items back and pay for returns postage timetaken to process returns not very good customer service upon calling again not good still left waiting for a full refund to be processed currently on the 3rd week would not recommend will not be ordering again very disappointed with the service overall”

Posted 1 week ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We are very sorry to hear you had an issue with your order. In order for us to look into this and help we do require further information. Please can we kindly ask you to contact our customer service manager Holly on Holly@afarley.co.uk including your order number or postcode on the order. Once again sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 week ago

“Delivery service terrible”

Posted 1 week ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We have had a look into your order and can see your order was placed on the 2 - 5 working day time frame and was delivered within this time frame. We are very sorry if you feel our delivery time frames are not adequate. Our customer service manager Holly has tried to contact you and we would be grateful if you could kindly get back to Holly on either 01164105440 or email Holly@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 1 week ago

“The trousers I purchased were delivered without packaging in a DPD plastic bag. No bag and no documents. They were supposed to have a returns form (I need to return them for a different size) but did not. They won’t exchange them either. Shocking.”

Posted 2 weeks ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We are very sorry to hear you are not satisfied with the service we have provided for your order. We appreciate your feedback and take customer satisfaction very seriously. We are trying to be more sustainable and therefore we are a paperless company. All our returns information can be found on our website including a downloadable returns form. The reason we do not offer an exchange service is because we feel this procedure is longer winded for the customer. We believe by the customer returning for a refund and placing a new order for the alternative item, the customer will receive this in a quicker time-frame. Our customer service manager Holly has tried to contact you. If we could kindly ask you to get back into contact with Holly on either 01164105440 or email Holly@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 1 week ago

“Ordered a chestnut wallet. A black wallet arrived Slow delivery.”

Posted 3 weeks ago

Thank you for your review. We are extremely sorry to hear we have sent you the incorrect colour wallet and delivery was slow, we apologise for any inconvenience this may have caused. Our customer service manager Holly has tried to contact you regarding your order. If we could kindly ask you to get back into contact with Holly on either Holly@afarley.co.uk or 01164105440. Kind regards, A Farley Country Attire

Posted 2 weeks ago

“Wrong size shoes sent in a box stating the right size. No reply to my email yet.”

Posted 1 month ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We have had a look into your order and can see your order is currently being dealt with by our team. We are extremely sorry to hear the shoes inside the box were the wrong size, and apologise for any inconvenience this may have caused. Our customer service manager Holly has also tried to contact you but has not been able to get hold of you. If we could ask you to kindly get back into contact with Holly on either 01164105440 or email Holly@afarley.co.uk. Sorry once again for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 month ago

“Items should be in stock, when advertised on line.”

Posted 1 month ago

“I am afraid your delivery service is hopeless. Goods bought aand paid for on 18 February still not delvered. I am very disappointed with the whole process.”

Posted 1 month ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We can see our customer service manager Holly has been in contact, and we are pleased to hear you have received your order. We understand your order was over the advised time frame but we are pleased Holly has managed to explain the reasons behind this. We are very sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 month ago

“I’m not happy at all I placed my order over 10 days ago and it still has not been delivered and it was a present that was needed yesterday . It’s not good enough when including the customs charge I have paid over €700 for the boots .”

Posted 1 month ago

“Ordered & paid for my goods 5 days ago no goods yet! 👎🏻”

Posted 1 month ago

Thank you for your review. We are very sorry to hear you have not yet received your order. We can see our customer service manager Holly has been in contact, and after looking into your order further can see there has been an issue in transit with DPD and your parcel has gone missing. As you are aware, Holly has arranged for a replacement to be dispatched to you and a claim raised with DPD. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 month ago

“You lost my order. Two calls and one email...nothing. You had my payment on 11th Jan.”

Posted 2 months ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We can see our customer service manager Holly has been in contact and confirmed you have now received the order. We apologise for the delay in receiving your order and are pleased to hear you are happy with the garment. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 2 months ago

“Ordered three trousers to be delivered to Portugal. I never got an order confirmation from Farley. Had to chase delivery 10 days after I ordered it. Then the saga began as the goods were detained at Lisbon FedEx depot. It took nearly 50 emails to get the goods released. FedEx informed me that Farley hadn't sent the correct export invoice. I finally requested this from Farley and the goods were released. At no point did Farley want to resolve the situation on my behalf. And to cap it all, my order which cost £399 was then charged a further €239 by FedEx to release the goods. Thoroughly disappointing and expensive experience.”

Posted 2 months ago

“Hi On ordering by phone I was offered a choice of 34/33 leg or 34/31 leg. I chose the 33 leg and found them to be too long.When I enquired about an exchange I was told to return them and reorder a 31” leg but I would have to pay full price.Also the offer price I paid was discounted from £400 to £250.However the tag attached to the garment had a price of £367.00?? the mind boggles ?? I’ve now returned them and I’m waiting for the refund. Should you wish to supply a pair (34/31 leg) at the offer price(£250) I would gladly accept. Thanks Ian”

Posted 3 months ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. Our customer service manager Holly has been in contact via email regarding your order, if we could kinda ask you to get back into contact with her. Kind regards, A Farley Country Attire

Posted 2 months ago

“Charged £5 for free delivery and ignored communications”

Posted 3 months ago

“My recent customer experience with A Farley Country Attire was nothing short of awful. Initially, I purchased a pair of Ariat boots for my daughter for Christmas. I chose to use A Farley as they guaranteed Next Day delivery. However, the "next day" turned into 4 days. When they arrived, they were faulty and so rather than try to process a refund so close to Christmas I simply ordered another pair hoping that the Next Day delivery would, in fact, be next day. My order was processed. 7 hours later, at the end of the working day, I received a phone call to say that they didn't actually have the boots in stock. The timing of this phone call gave me no opportunity to find an alternative supplier for these boots or anything similar and so as a direct result of this company's inefficiency/dishonesty, my daughter didn't receive her main Christmas present. Other than processing my initial refund using their lame apology of a "free return", I will never deal with this awful company ever again. Had the initial Next Day delivery happened on time maybe this could have all been avoided, and my daughter could have received her Christmas present. Shame on you and your "exemplary levels of customer service".”

Posted 3 months ago

“Ordered boots more than two weeks ago. Sent numerous emails to enquire as to their whereabouts, to date I have had no response. Boots have still not arrived. Very disappointed.”

Posted 3 months ago

“Haven't received Jacket yet . Had every excuse under the sun off DPD couriers. Can't find the property you weren't in . I live in a village with 30 property's and they cant find the property . An absolute joke . They say they have been in the village when they haven't. Got CCTV images to prove it Not Happy .”

Posted 3 months ago

“To be honest, I am not very satisfied. I placed an order the 4th December, it was a Christmas gift, but I have not received the parcel yet. I have send you a request mail several times, but did not receive any answer.”

Posted 3 months ago

“Diddent received belt buckle with the bag”

Posted 4 months ago

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A Farley Country Attire is rated 4.4 based on 2,541 reviews