A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.40

4.4 Rating 5,435 Reviews

83 %

of reviewers recommend A Farley Country Attire

4.4

Based on 5,435 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,,
77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 23rd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have honestly lost the will to deal with this company again. All very well taking customers money for items that clearly aren’t in stock but are showing they are and then taking weeks to deliver them in separate deliveries. Cool box order required to take on holiday and hasn’t arrived in time. Just hopeless”

Helpful Report

Posted 5 days ago

“After ordering 2x £20 vouchers for a birthday gift. I had to contact you a number of times. The birthday had already gone by the time this was sorted out. Apparently you had run out of £20 pound vouchers, which is not a problem. However you then offered me 2x £10 vouchers and I had to point out that the order was for £40 ? The vouchers finally arrived I won’t be using A Farley for anything else.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave your feedback, and please accept our apologies for the issues faced with your order. Emmie, our Customer Service Manager, has been in touch with you directly to discuss this and hopefully put things right. Please do get back to her when you have a moment so we can resolve this for you. Kind regards, A Farley Country Attire.

Posted 1 week ago

“Disappointing. My order was cancelled by phone due to lack of stock. However, the item was still being offered for sale, presumably in the hope you’d switch to an alternative colour. Such a waste of my time.”

Helpful Report

Posted 1 week ago

“I still await delivery Royal Mail contacted me via email on Monday it seems that the address on package was incomplete. I supplied full address was promised delivery yesterday and once more today still I await delivery!!!! Thoroughly dismayed by all concerned Phil Lewis”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave your feedback, and please accept our apologies for the delay you experienced with your order. Emmie, our Customer Service Manager, has been in touch with you directly to discuss this and hopefully put things right. Please do get back to her when you have a moment so we can resolve this for you. Kind regards, A Farley Country Attire.

Posted 1 week ago

“Allowed me to order a product which was not in stock and took over double the stated 3-5 days to arrive. When I emailed to ask about it they were apologetic but only offered a discount on my next order, as if I would be shopping with them again.”

Helpful Report

Posted 1 week ago

“too slow and cheaper from other suppliers”

Helpful Report

Posted 1 week ago

Thank you for your feedback, and please accept our sincere apologies for the delay with your order. Our Customer Service Manager, Emmie, has been in touch with you directly to discuss the delay and your comments regarding the price. Please do get back to her when you have a moment, as she would really like the opportunity to look into this for you and put things right. Kind regards, A Farley Country Attire.

Posted 1 week ago

“Don't bother! They don't actually have the items in stock and string you along saying delivery will be in 2-5 days but then on 5 days they say their warehouse has had a delivery delay. Farce of a company. They have no way to speak to someone on the phone, their live chat says call this number and the message on the number says use the live chat. Their e mails don't get responded to in less than 24 hours and when they do they are not helpful just more stringing along. Avoid at all costs.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, and please accept our sincere apologies for the frustration caused. We have been in touch with you regarding your order, and our Customer Service Manager, Emmie, has also contacted you directly to try and resolve this. We do hold a vast amount of YETI stock ourselves across our core ranges and best-selling products. However, when certain items sell through in our store, we replenish these through regular restocking deliveries from YETI. Unfortunately, our most recent YETI deliveries have been delayed due to an issue outside of our control on YETI’s side. They are actively working through the backlog and have reassured us that we are receiving daily deliveries while they catch up. We completely appreciate how frustrating this has been and are very sorry that the delays and communication have left you feeling let down. Kind regards, A Farley Country Attire.

Posted 1 week ago

“Order was severely delayed and then the incorrect item was delivered. Has meant not having the correct birthday gift for the special day, despite ordering 3 weeks in advance with promised delivery of 2-5 working days. Restricted customer service opening hours and delays in response have prevented me making alternative plans to order the item from an alternative retailer in time. Now ordered from somewhere else and having to shell out another £375 while I wait for the return process of the incorrect item to complete. Really painful customer service and no viable resolution offered. Won’t be shopping with A Farley again.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re very sorry to hear about the delay with your order. Emmie, our Customer Service Manager, has now been in touch directly to look into this and help put things right for you. Please get back to her when you can so we can get this resolved as quickly as possible. Kind regards, A Farley Country Attire.

Posted 1 week ago

“Your Ref: return request R2026062616335745181 for #235695 a)I placed my order and paymentwas made 20th June. b) I received the order 25th June. c) I returned the order for a refund 26th June. d) You received the returned order 1st July. e) Its now 18th July I am still waiting for the refund to be placed into my account. Would you please refund my account to avoid any further action with Trading Standards, Ombudsman & the Bank.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your review. I'm sorry to hear about your experience. Our customer service manager Emmie has sent you an email to help resolve this for you, so when you have a moment, please could you kindly get back to her as she would really appreciate the opportunity to put things right. Kind regards, A Farley Country Attire.

Posted 1 month ago

“I placed an order for four pairs of shoes but received no email confirmation or information that it had been dispatched. After a few days I contacted customer service (by email as they don’t accept telephone calls) and received quite a rude reply. I asked to cancel the order which was ignored, half of it was then dispatched although there is no information about the rest. The two pairs of shoes are clearly not new and one contains the return paperwork and name and address details of another customer who returned them in May! The paperwork also shows that they were clearly sold for a much lower price than I paid. I have emailed customer service but have not received a reply.”

Helpful Report

Posted 1 month ago

We're incredibly sorry to read about your experience and sincerely apologise for the issues you've encountered. This is certainly not the level of service we aim to provide. Emmie, our Customer Service Manager, has been in touch with you directly to discuss everything and help put things right. If you could please get back to her when you have a moment, we'd really appreciate it. Kind regards, A. Farley Country Attire

Posted 1 month ago

“Shocking service insisted they had sent parcel to the correct address First and last time to use this company”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're very sorry to hear you were disappointed with your experience. Emmie, our Customer Service Manager, has been in touch with you via email after reviewing both of your orders. Please could you reply to her email when you have a moment, as she would really appreciate the opportunity to put things right for you. Kind regards, A Farley Country Attire.

Posted 1 month ago

“It’s says 5-7 days delivery… 2 weeks later and I’m still waiting?”

Helpful Report

Posted 2 months ago

We are very sorry to hear this. Unfortunately, the delivery address provided on the order was incomplete, and as a result Royal Mail were unable to deliver the parcel and have returned it back to us. Emmie, our Customer Service Manager, has been in touch with you via email regarding this and would really appreciate it if you could get back to her so we can resolve this for you as quickly as possible. 🙂 Kind regards, A Farley Country Attire.

Posted 2 months ago

“Postage took way too long”

Helpful Report

Posted 2 months ago

We are sorry to hear you were disappointed with the delivery timeframe, although your order was delivered within the advised timeframe provided at the time of ordering. Emmie, our Customer Service Manager, has been in touch with you via email regarding this and would really appreciate it if you could get back to her so we can hopefully resolve this for you. 🙂 Kind regards, A Farley Country Attire.

Posted 2 months ago

“Shoes were around 11 days to be delivered. When that arrived it was obvious they had been worn. Limitless assistance from customer service. I will be returning although they offered £25 for me to keep them. I will not be using this company again. A very disappointing experience.”

Helpful Report

Posted 2 months ago

We are very sorry to hear about your recent experience and completely understand your disappointment regarding both the delay and condition of the shoes received. Emmie, our Customer Service Manager, has been in touch with you directly regarding this matter and would really appreciate it if you could get back to her so we can hopefully resolve this for you. Kind regards, A Farley Country Attire

Posted 2 months ago

“Terrible customer service. Ordered something in stock on 48hr delivery. Got it two and a half weeks later after 3 emails and promises of it being in the post. The quality is average”

Helpful Report

Posted 2 months ago

We are very sorry to hear about your recent experience and completely understand your frustration regarding the delay and communication received. Emmie, our Customer Service Manager, has been in touch with you directly regarding this matter and would really appreciate it if you could get back to her so we can hopefully resolve this for you. Kind regards, A Farley Country Attire

Posted 2 months ago

“Unfortunately I received the wrong item so had to find find time to take it to a dpd location to send back. Very frustrating and inconvenient.”

Helpful Report

Posted 2 months ago

We are very sorry to hear that you received the incorrect item and completely understand how frustrating and inconvenient this must have been for you. Emmie, our Customer Service Manager, has been in touch directly to arrange delivery of the correct item and would really appreciate it if you could get back to her so we can resolve this for you as quickly as possible. Kind regards, A Farley Country Attire

Posted 2 months ago

“The delivery timescale needs improvement - 8 days for delivery.”

Helpful Report

Posted 3 months ago

We are very sorry for the delay with your order on this occasion and completely appreciate your frustration. As an independent family-run retailer, we stock a huge range of products both in-store and through our extended online range, however we completely appreciate that where dispatch times vary, expectations and communication need to be much clearer. This is something we are actively reviewing internally to improve moving forwards. Emmie, our Manager, has been in touch with you directly regarding this matter and would really appreciate it if you could kindly get back to her so we can hopefully resolve this for you 😊 Kind regards, A Farley Country Attire.

Posted 3 months ago

“Still not received parcel, apparently it was delivered and left between 2 bins. Not there, £20 refund great. Lost over £120. Would not recommend and seeking advise on recovering rest of refund... had to go elsewhere to purchase. Been ongoing since purchase on the 27th April. Not happy, furious...”

Helpful Report

Posted 3 months ago

We are very sorry to hear of your experience and completely understand your frustration regarding the missing parcel. Unfortunately, Royal Mail’s standard policy requires us to wait 7 working days (10 calendar days) before a lost parcel claim can officially be disputed and processed. Whilst we completely appreciate how upsetting and frustrating this delay is from a customer perspective, this is unfortunately standard practice and not something we have control over as retailers. That said, we absolutely appreciate that this does not take away from the inconvenience caused to you, especially having had to purchase elsewhere, and we sincerely apologise for the overall experience you have had with us. Emmie, our Customer Service Manager, has been in touch with you directly regarding this matter and would really appreciate the opportunity to continue resolving this with you. 😊 Kind regards, A Farley Country Attire.

Posted 3 months ago

“I placed an order for a pair of boots that were showing as in stock on the A Farley website. The order was acknowledged and the payment was taken in full. It transpired that the product was not in stock, and took about one month to arrive. In these days of sophisticated e-commerce systems, it isn't acceptable to advertise products as available when they aren't. I wouldn't recommend or use A Farley again.”

Helpful Report

Posted 3 months ago

We are very sorry to hear of your disappointment and completely appreciate your frustration regarding the delay with your order. Whilst we do our best to keep stock availability as accurate as possible, unfortunately on this occasion there was an issue with availability from our supplier which resulted in a much longer wait than expected, and we sincerely apologise for this. Phoebe, our Team Leader, has been in touch with you directly regarding this matter and would really appreciate it if you could kindly get back to her so we can hopefully resolve this for you. 😊 Kind regards, A Farley Country Attire.

Posted 3 months ago

“Ordered some very expensive cowboy boots last Tuesday, thinking that they’d be dispatched straight away, but a week on and they still haven’t been sent. I’m extremely disappointed. Tried to contact using the live chat and I just keep getting fobbed off. I just want to cancel my order now but not able to do that either. I checked the reviews and this seems to be a common thread that it takes this company ages to send out items. I think this is extremely unprofessional and awful customer service”

Helpful Report

Posted 3 months ago

We are very sorry to hear of your disappointment and completely appreciate your frustration regarding the communication around your order. Whilst I can see that your parcel was delivered within the estimated delivery timeframe quoted at checkout, we completely understand that waiting for a high-value order such as cowboy boots can still feel frustrating. As an independent family-run retailer, some items can occasionally take slightly longer to dispatch depending on supplier availability, however we completely appreciate that this should have been communicated more clearly throughout and sincerely apologise. Kind regards, A Farley Country Attire.

Posted 3 months ago

A Farley Country Attire is rated 4.4 based on 5,435 reviews