A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.38

4.4 Rating 2,527 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 2,527 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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A Farley Country Attire 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid. First, order confirmation said: "we're getting your order ready to be shipped". No they weren't. Wasn't shipped until 8 days later. Second, returned order which per tracking was received 14 days ago and yet still no refund.”

Helpful Report

Posted 1 year ago

Thank you for your review and for placing an order with A Farley Country Attire. Our customer service manager Holly has tried to contact you and has left you a voicemail message to call her back. We have had a look into your order and can see your order was on the 5 - 7 working day time frame. We have tracked this with DPD and can see your order was received on the 7th working day. We advise returns can take up to 14 working days. We have tracked your return which was received on 10th November which makes November 30th the last working day for the return to be received back into your account. However on this occasion we have fast tracked this for you and you would have received an email notification of this. I hope this helps. Please can we kindly ask you you to contact Holly on 01164105440 or email Holly@Afarley.co.uk. Kind regards, A Farley Country Attire

Posted 1 year ago

“Fast delivery but unfortunately the boots were too short. I wanted to order alternative boots but the first ones cost me £8 to send back so won’t order from A Farley as too expensive to return goods”

Helpful Report

Posted 1 year ago

“Sadly the shipping is consistently slow and misses their set deadlines. No correspondence explaining why there are delays and when chasing the customer services they do not offer any explanation or resolutions.”

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Posted 1 year ago

“Not at all satisfactory, I have had an email discussion with Gracie, I also send her a screen shot of the misleading web page, I have not had the courtesy of a reply from her. Sadly I have now written to Leicestershire Trading Standards. C. Skinner (Mrs)”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your review and for placing an order with A Farley. We can see you have been in contact with our customer service advisor Gracie who informed you we do not offer pre-paid returns labels on items on sale items, which is advised on our website; https://afarley.co.uk/pages/returns-exchanges Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 1 year ago

“Multiple emails I have had to write and have had 3 phone calls chasing my order. I have wasted about 5 hours trying to get through on the phone over the last 2 weeks only to be told my order will be with me in 48hours. Here I am 48 hours later again with no delivery!! Have requested refund and would never use again.”

Helpful Report

Posted 3 years ago

“Ordered a Barbour jacket Beaufort navy, no problem. A week later not arrived so rang the company and was told it will be with you in 6 to 8 working days. Still not arrived 9 days later so rang again and was told would need to check with the warehouse. I then found out they had no stock and did not know when they would have any in. They happy took my money yet did not tell me they could not fulfil the order. I am appalled that they claim a 5* service and are not honest.”

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Posted 4 years ago

“I have been dealing with Farley for many years. However, since the recent introduction of REURN CHARGES, I am now a former customer.”

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Posted 2 months ago

“items always good but postage always very slow and have never arrived when they have meant to”

Helpful Report

Posted 2 months ago

Thank you for kindly placing an order with A Farley Country Attire. We are pleased to hear you have always been happy with the items you have ordered. We have had a look into your orders and can see they have always arrived within the advised time frame on the order confirmation. Sadly, we only offer a working day delivery service so this means weekends are not included. Our customer service manager Holly has tried to get into contact with you but has not been able to get hold of you. If we could kindly ask you to get back into contact with Holly on Holly@afarley.co.uk it would be appreciated. Kind regards A Farley Country Attire

Posted 2 months ago

“Ok the goods they sell are top quality but their communication is not great Think they were overloaded during Christmas as they did not even answer the phone”

Helpful Report

Posted 3 months ago

“Having made a purchase 4 weeks ago and tried to contact the firm on several occasions I still have not received delivery of a Christmas present for my son in law. Now too late for Christmas! Customer service appalling”

Helpful Report

Posted 3 months ago

“Ordered 2 pairs of trousers delivery was next working day if ordered by 2pm . This order was placed on the Sunday for delivery on Tuesday. Order did not arrive so I emailed customer service who replied it was a 5 day service. I then phoned and once again was told it was a 5 day service. I then discover only 1 pair of trousers were in stock so they sent 1 pair the other pair were sent 1 week later. I sent customer service a screen shot clearly showing the order was NEXT working day delivery if ordered by 2pm . Never received a reply. Poor customer service.”

Helpful Report

Posted 3 months ago

“Do not believe the falsehood about 24 hour DPD delivery. I ordered 3 items which the Farley website assured me at every stage would be delivered next day. Having not received even a dispatch email after 3 days, I enquired on the phone, only to be told that my order was on a 5 day dispatch service. The delay was not the courier, it was Farleys not even shipping it. Sadly, I wanted the clothes I'd ordered in time to take them with me on holiday, which was now not going to be the case, so effectively, Farleys had taken my money under false pretences. I pointed this out to the customer services person, who said she would raise the matter with their website and marketing team. I notice today that their website still states everything will be delivered in 24 hours, so I guess they are still happy to take everyone else's money under false pretences too.”

Helpful Report

Posted 6 months ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We are very sorry to hear you were unable to receive your order next day. Unfortunately not all of our items are advertised under the next working day delivery service. At the basket stage of the checkout it will advise you what delivery options are available for the item/s you are ordering. However, we apologise for any conflicting or confusing information on our website and will be sure to look into this. Our customer service manager Holly has tried to get into contact with you and has also sent you an email. If we could kindly ask you to get back into contact with Holly on either Holly@Afarley.co.uk or call Holly on 01164105440. We are very sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 6 months ago

“I have not yet received the item I ordered. This was clearly out of stock when I ordered it but I wasn't advised of this at the time. It came back into stock while I was on holiday and DPD attempted to deliver it twice. Their website now shows 'return to consignor'.”

Helpful Report

Posted 6 months ago

Thank you for your review and for placing an order with A Farley. We have tried to contact you providing the contact number on your order but unfortunately the number is not recognised. Your order was dispatched and out for delivery within the advised time frame. Looking at the DPD tracking for you order we can see DPD tried to deliver on 2 separate occasions. Unfortunately on both occasions you were not in to accept delivery. DPD then requested further information from yourself but sadly this was not provided. For this reason, DPD returned the parcel to us ('consignor'). Once we received the item back, we dispatched the item again to you and can see since it has been received. Our customer service manager Holly has also emailed you in regards to your order, if we could kindly ask you to get back into contact with Holly. Kind regards, A Farley Country Attire

Posted 6 months ago

“It took twice as long as advertised to deliver”

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Posted 7 months ago

“I still haven’t received my order. I’ve sent two emails inquiring about the status and haven’t received a response for either one.”

Helpful Report

Posted 7 months ago

Thank you for your review and for kindly placing an order with A Farley. We are very sorry to hear you had not received your order when your review was left. However, we have tracked your order with our international courier service and can see your order was received yesterday. Our customer service manager Holly has been in contact via email to apologise for the delay in receiving your order. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 7 months ago

“Website shows a huge range of products from quality brands. Prices are certainly competitive with rival on line outlets. The problem comes with their deliivery schedule, the items I purchased had an advertised delivery of 5 to 7 days which in terms of the majority of on line traders is very slow however I accepted this when making my order. I was advised I would receive an email confirming when dispatch was made, after 9 days having heard nothing I emailed the company but the email bounced back as undeliverable despite using their own contact link? After 12 days I telephoned and after being on hold for 15 minutes was advised that the items had been dispatched that day. I received an email confirming this and they were delivered the following day by DPD. 13 days however is todays climate is not, in my opinion, a satisfactory time span for on line deliveries. On a plus the items I purchased were of the quality I expected.”

Helpful Report

Posted 7 months ago

Thank you for kindly placing an order with A Farley. We are very sorry to hear you are not happy with our service. We have had a look into your order and can see your order was placed on a 5 - 7 working day delivery time frame. During this time there was a bank holiday also included which unfortunately is not classed as a working day. Upon tracking the order with DPD we can confirm your order was received within the 7 working days as advised on the order confirmation. We are very sorry for any confusion caused over the delivery time frame. Our customer service manager Holly has sent you an email in regards to your order and to explain. Kind regards, A Farley Country Attire

Posted 7 months ago

“Would love to tell about quality of boots. However I still haven't received them from an order over a week ago. Just keep getting electronic emails saying that they have been delayed.”

Helpful Report

Posted 7 months ago

Thank you placing an order with A Farley. We have had a look into your order and unfortunately can see the delayed emails were sent via DPD ( our courier service) without advising us of any issues. We can see our customer service advisor has been taking care of your order which unfortunately has been delayed due to a issue in transit which is now being investigated with DPD. Our customer service advisor has taken ownership of your order and will keep you updated. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 7 months ago

“After my order on 27th July, I heard nothing and had to ring up to find out when delivery was, then delivery driver said no one was in. Not good. Michael L Holland”

Helpful Report

Posted 8 months ago

“I have ordered 2 items from you recently. These were my first orders with your company. I live in Jersey in the Channel Islands. I was supposed to receive my first item within 4 working days but it took 13 days and I had to phone up to confirm that it had been sent as I had received no dispatch confirmation. I have received no dispatch notification for the second item but plenty of other emails from the company. I ordered my second item on 23rd July and it still hasn’t arrived. I have paid £14.95 for premium delivery on both occasions (no other option) so I am not very impressed. The first item and the price were fine but I object to paying for premium delivery which is already extortionate and not receiving my order promptly.”

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Posted 8 months ago

“Paid for a returns label this morning,still waiting.Tried ringing,no one to answer the phone. Wondering what to do next.🤔”

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Posted 11 months ago

A Farley Country Attire is rated 4.4 based on 2,527 reviews