Am very disappointed with my online shopping experience with this company. Communications is my issue. I ordered an item on standard delivery. After 5 days of ordering I emailed and was reassured I would receive order by 30 Sept. The 29 Sept came and I still hadn't been advised of dispatch. I phoned and I spoke to a very helpful customer service advisor and after looking into it advised there was a delay in getting my order in stock, she apologised and said should have been advised of the delay. I received my order eventually this Monday 1 Oct of which I am happy. Poor customer service let me down. I did not expect to wait 11 days. And what was more annoying is that no one could be bothered to advise me of a delay.