A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 3,941 Reviews

82 %

of reviewers recommend A Farley Country Attire

4.4

Based on 3,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 28th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered wellies and a cap, the money was taken out of my account immediately, I never heard anything from them, so after a week I emailed to ask if the was any news on my items, with no reply! I then made a phonecall to ask about my items, after 30 minutes on hold I was told somebody would call or I would receive an email that day, nothing, two days later I called again after being on hold for ages I finally got to speak to someone who assured me my items were due, thankfully they arrived two days later.”

Helpful Report

Posted 2 years ago

“Placed order in 5th April received order On 19th April needed for special occasion Tried telephoning to chase up order No reply”

Helpful Report

Posted 2 years ago

“A good price but a total lack of customer service. Delivery was supposed to be within 10 days but after the order acknowledgement and the cost being deducted from my card nothing arrived. My e-mails went unanswered and the phone was on out of office during their office hours. Had to involve Mastercard before I received any response. They did then send my jacket by express delivery.”

Helpful Report

Posted 2 years ago

“Don't know haven't received my goods yet so how can I answer the questions below I can't upload any pictures because I have nothing to photograph I don't know the courier because I have been given no information who would/should be delivering the goods No emails have been received regarding the order that I paid for and nothing has been sent out I cannot tell you how many days the delivery took because Nothing has been received”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order with A Farley. We have had a look into your order and can see when you placed your order, you contacted us to let us know you had ordered the wrong size. We therefore recalled the delivery as requested. The alternative size that you required was not available on the next day delivery service as advised and would be with you within 5 - 7 working days. We use DPD which is advised on our website and you will receive a text message notification on the morning of delivery. We can see our customer service team leader Emmie has been in touch to advise you the trousers will be with you shortly. If you require any further assistance, please do not hesitate to contact us on 01164105440 or email sales@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 2 years ago

“Goods received but sizing is way out compared to similar pair of trousers from another brand. Looks like I have to stump up the postage and pay for the privilege of using this service. I won't be back after this experience - why on earth would I when I am charged for a return? There is too much variability in sizing to risk online with this store.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review and for kindly placing an order with A Farley. We are sorry to hear you are not happy with our returns process. Our customer service manager has tried to contact you on the email provided on your account. If we could kindly ask you to get back into contact with Holly on Holly@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 2 years ago

“not very happy as i have wide calves and it is hard to find Wellington boots that fit my wide calves so they dont fit so i am trying to sell them on to someone else to try get my money back.”

Helpful Report

Posted 2 years ago

Good afternoon, Our customer service manager Holly has tried to contact you on the details on your account but has not been able to get hold of you. We are sorry to hear your boots did not fit. We do offer a returns service for a refund up to 30 days from the date the order was received, should they not be right (subject to terms and conditions, not worn etc). Please can we ask you to kindly get back into contact with our customer service manager Holly on 01164105440 or Holly@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 2 years ago

“Did have a problem with delivery being a little longer than stated but Holly from customer services contacted me and explained what had happened. She kindly offered me a voucher so I was left happy.”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order with A Farley. We are so sorry to hear you had a few issues with receiving your order. We are aware our customer service manager Holly has been in contact and everything has been resolved. Kind regards, A Farley Country Attire

Posted 2 years ago

“Nice product. Absolutely dreadful delivery service. DPD driver ('Antonio') couldn't be bothered to deliver it to the house. So, for his convenience not mine, he took it to the local DPD drop off point which, helpfully, was closed over the weekend!”

Helpful Report

Posted 2 years ago

“Boots are too small despite going up a half size. Obviously not A Farley fault. However was disappointed by the the returns policy which requires me to buy another pair and then return the original pair at my own expense. Next size up out of stock but would not take the risk in any case of having to return another pair. Will buy elsewhere. It’s not clear that there is a charge for returns or I wouldn’t have ordered. Indeed see screenshot below of Google result.”

Helpful Report

Posted 2 years ago

“It took longer for delivery than I expected. The le chameau wellington socks arrived without any packaging/label (for £35 socks, I would expect them to be packaged as new with a tag on at least) the returns procedure was a real effort not having a printer at home, having to print two separate pages, and £7.95 to return an item is expensive considering the website widely advertises free returns and free next day delivery. Items were not packaged well, the extra items I had ordered had been out in with the wellingtons, meaning the boot jack was digging into the wellingtons.”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We are very sorry to hear there was some aspects of your order that you were not happy with. Our customer service manager Holly has tried to contact you via the number on your account but has not been able to get hold of you. If we could kindly ask you to get back into contact with Holly on 01164105440 to discuss your issues, it would be much appreciated. Kind regards, A Farley Country Attire

Posted 2 years ago

“Item good and all okay with that. Communication was dire. No indication of when my order would be sent, no email to say "Sent" - I just randomly got an email from DPD. I emailed the support email to ask what was going on - ignored. Started to think the store was a scam. Luckily it all worked out in the end. Honestly wouldn't recommend shopping here.”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. Sorry to hear you have had some issues with your order. Our customer service manager Holly has tried to contact you in regards to the issues but could not get through to you. If we could kindly ask you to contact Holly on 01164105440 it would be appreciated. Kind regards, A Farley Country Attire

Posted 2 years ago

“Disappointed with the trousers, they didn’t look good on. Returned them and still waiting for my refund”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order with A Farley. As advised in our terms and conditions, refunds can take up to 14 working days to show back into your account from the date the return was received back at the head office. We have tried to find your contact details on your review so we can speed this process up for you, however you have not provided your order number or name. Please can we kindly ask you to contact our customer service manager Holly on either 01164105440 or email her Holly@afarley.co.uk with your details so we can get this sorted for you. Kind regards, A Farley Country Attire

Posted 2 years ago

“Have used A Farley a few times and the delivery time is terrible, great products, poor service and no communication. Will not use again .”

Helpful Report

Posted 2 years ago

Thank you for your order and your review. We have had a look into your order and can see it was placed on the standard delivery service of 5 - 7 working days and received within this time-frame via DPD. Our customer service manager Holly has tried to contact you to discuss any problems you have had with your order but has not been able to get hold of you. If we could kindly ask you to contact her on either 01164105440 or Holly@afarley.co.uk to discuss your order. Kind regards, A Farley Country Attire

Posted 2 years ago

“Sadly the shipping is consistently slow and misses their set deadlines. No correspondence explaining why there are delays and when chasing the customer services they do not offer any explanation or resolutions.”

Helpful Report

Posted 2 years ago

“Ordered boots and a second hand pair were delivered ,A colleague did rectify with new boots sent out however they arrived too late due to carrier so missed an event they were ordered for , A Farley have yet to address this issue even after 3 email prompts. Disappointed”

Helpful Report

Posted 2 years ago

“Customer service was poor I ordered on the fact they said 2 -5 days delivery I finally got my boots 10 days later meaning my daughter missed shooting at university as she had no boots.i rang them 3 times and everything was unable to give me a delivery date very disappointing”

Helpful Report

Posted 2 years ago

“I have shopped, online, with A Farley Country Attire on two separate occasions. Unfortunately their website allows you to buy items that they do not hold as stock. This means delivery is delayed by a week or two (or in the case of my second purchase, two and a half months!). Updates on purchases are patchy, I had to chase items repeatedly by telephone because their sending and receipt of emails is also patchy. ‘Have you checked your junk folder’ being a regular quote! I had to return my second purchase, it costs just under £10 to do so via DPD (a separate purchase through A Farley’s website) which went smoothly - 2 days to return with confirmation of delivery by email from DPD (Oh, my email DOES work then!). Then ……Silence…. The website says ‘please allow 14 working days for refunds’. Again I had to chase this and have just been refunded, after 14 days. The one real positive is that when contacting the company by phone, they are invariably polite and pleasant and seem to genuinely want to help (even if they do use the ‘I’m sorry we haven’t received your email’ excuse a lot!). In summary then, this seems to be an old fashioned company with service that harks back to the 1950’s, do not expect modern, internet ‘speed shopping’ or new fangled email communication. If you are OK with waiting, give them a go. I will have to think very carefully before I make another purchase though.”

Helpful Report

Posted 2 years ago

Thank you for your review. Our customer service manager Holly has tried to contact you but has not been able to get hold of you. If we could kindly ask you to get back into contact with Holly via email Holly@afarley.co.uk or call her on 01164105440 to discuss it would be appreciated. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 2 years ago

“I ordered a Barbour jacket and a Pinieros belt. After nearly ten days I had heard nothing, so I sent an email asking for an update. I then get a call saying that the jacket's out of stock, and what would I like to do? Gt the belt sent and go elsewhere, I think.”

Helpful Report

Posted 2 years ago

“Service is slow by today's standards and having to pay for returns really rules out me buying from them again”

Helpful Report

Posted 2 years ago

“You advertise garments on your website that you do not have in stock and are unlikely to receive in the foreseeable future. This leads to extended delivery delays and extreme customer frustration which results in the customer vowing never to deal with you again. It may be difficult for a small family business but Amazon has set a benchmark for immediate delivery and you have to compete with a reasonable delivery expectation if you are to remain in business. You also need to show any extra costs eg. delivery, VAT at the time of order, so that there are no nasty surprises when the invoice arrives.”

Helpful Report

Posted 2 years ago

Thank you for your review. Our manager Holly has tried to contact you in regards to your order but has not been able to get hold of you. If we could ask you to get back into contact with her by emailing Holly@afarley.co.uk it would be appreciated. We are very sorry to hear there was an issue with your order. Having looked into your order we can see this was due to a restocking delivery being delayed from the supplier. We are pleased to see you have an alternative item along with a refund on the delivery charge, but would like to apologise for any inconvenience this may have caused. We make sure all information in regards to VAT, and delivery is shown on the final payment page of the checkout before payment. For UK orders, all prices shown on our website are inclusive of VAT. Kind regards, A Farley Country Attire

Posted 2 years ago

A Farley Country Attire is rated 4.4 based on 3,941 reviews