A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.38

4.4 Rating 2,542 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 2,542 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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A Farley Country Attire 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered 2 items,took my money, it said next day delivery. Howerver 3 weeks later after emailing them the order finally arrived however one of the items was no longer available and they refunded me. I think they just misslaid my order!!”

Helpful Report

Posted 2 weeks ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We are very sorry to hear your order arrived later than advised. Our customer service manager Holly has tried to contact you regarding your order. If we could kindly ask you to get back into contact with Holly on either 01164105440 or email Holly@afarley.co.uk. Once again, sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 week ago

“What can I say, the web site was great experience. Straightforward and simple. Payment taken swiftly and then I waited. Next day delivery to your door the web site said. After two days contacted Farley Country, told the Oder not processed yet, it be done soon. Two days later, in formed by the courier to collect from the local co-op. So, 6 days from placing the order to me having to cancel levy the goods. Poor customer experience Missed informed with Next day delivery displayed on the website and payment screen.”

Helpful Report

Posted 3 weeks ago

Thank you for your review and for kindly placing an order with A Farley. We are sorry to advise you that your order was on the 2 - 5 working day delivery service as opposed to the next day delivery service and apologise for any confusion our website may have caused. Our customer service manger Holly has tried to contact you, if we could ask you to get back into contact with Holly on either 01164105440 or Holly@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 3 weeks ago

“Ordered a pair of Harkila boots. Excellent product however very poor delivery service offered for such a premium product. Was no option for express delivery. Waited over a week with still no dispatch or update. Poor.”

Helpful Report

Posted 1 month ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. Unfortunately at present we do not offer a express delivery for the brand you have ordered, due to processing and warehousing reasons. We are working behind the scenes to try and provide a quicker service. Our customer service manager Holly has tried to contact you. If we could ask you to get back into contact with Holly on either Holly@afarley.co.uk or on 01164105440. Kind regards, A Farley Country Attire

Posted 1 month ago

“For expensive boots, I wasn’t expecting this only worn them once”

Helpful Report

Posted 2 months ago

Thank you for your email and for kindly placing an order with A Farley Country Attire. We have had a look into your order and can see you have been in contact with our customer service team leader Emmie who has arranged for a pre-paid returns label to be emailed to you, so you can return the boots back to us at no cost to yourself and also arranged for a replacement pair to be dispatched. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 month ago

“You’re web site says 24hr delivery which actually took a week”

Helpful Report

Posted 2 months ago

Thank you for kindly placing an order with A Farley Country Attire. We have had a look into your order and can see your order was placed on the 2 - 5 working day delivery time frame. We are very sorry your order did not arrive next day as expected. Our customer service manager Holly has tried to contact you in regards to your order. If we could kindly ask you to get back into contact with Holly on Holly@afarley.co.uk or 01164105440. We look forward to hearing from you, Kind regards, A Farley Country Attire

Posted 1 month ago

“items always good but postage always very slow and have never arrived when they have meant to”

Helpful Report

Posted 3 months ago

Thank you for kindly placing an order with A Farley Country Attire. We are pleased to hear you have always been happy with the items you have ordered. We have had a look into your orders and can see they have always arrived within the advised time frame on the order confirmation. Sadly, we only offer a working day delivery service so this means weekends are not included. Our customer service manager Holly has tried to get into contact with you but has not been able to get hold of you. If we could kindly ask you to get back into contact with Holly on Holly@afarley.co.uk it would be appreciated. Kind regards A Farley Country Attire

Posted 2 months ago

“Did not arrive with one day delivery as promised. Poorly packaged with no internal wrapping inside DPD bag. Item undersized and not quality expected. No return paperwork, have to go to Farley website and print. Then no free returns, £9 via DPD. Expected better”

Helpful Report

Posted 3 months ago

“At the start I was really happy with the ease of ordering from A Farley however I ordered a jacket and it had been apparently discontinued , but I hadn’t been made aware I was just told there was a delay from the stockist. I decided to cancel the item as I needed it for Christmas and re ordered the newer version of the jacket that was in stock. I received no email conf although had the PayPal receipt. After a few days I decided to call and was advised the order was there and it would be delivered but maybe not for Christmas. The jacket arrived 2 days before which I was really happy about however it was a tad too small so I needed the next size up. I have not been able to talk to anyone as the return needed an order number which I hadn’t got for the 2nd jacket as I had no conf email as previously mentioned. i have sent 4 emails and tried the phone however this has been suspended due to high call demand. I decided to initiate the return annd just sent my email trail of the saga and purchased the DPD return (£8.95) from the A Farley website. Again I am waiting for confirmation of this and the email label to be able to send the item back. I realise it is still the Christmas period but I have to say the communication has been awful. Most businesses are in operation and there is nothing on the website to say they are closed for the period. I am at a loss to know what to do next . I think just a simple confirmation automatic email in response would be good even if they can’t deal with the issues there and then.”

Helpful Report

Posted 3 months ago

“The product - Meyer Chinos - cannot be altered or affected by what the retailer does. Meyer is a good brand of Chino that I've relied on for many years. Where the retailer can affect things is engagement, communication and delivery. Compared to other retailers I use, they were not as good with engagement and communication and they missed their own delivery timescale without so much as a 'by your leave'. I emailed asking when I should expect the garments and didn't get a reply. Great garments, very disappointing on customer service.”

Helpful Report

Posted 4 months ago

“My item hasn’t arrived”

Helpful Report

Posted 4 months ago

“The service was great , the product was poor. When you buy a boot for outdoors and all weather walking you expect it to be proven. The boot I bought had the worst sole on it I’ve ever experienced. Over wet terrain it had zero grip. I ve lost count of the falls I’ve had and would not buy this product again”

Helpful Report

Posted 4 months ago

“There was a delay in receiving items and when received the boots were defective with two scrapes on the boot and poorly finished leather around outer ankle area.”

Helpful Report

Posted 5 months ago

“Easy to order, and my Item arrived 8 days later. Sadly it wasn’t what I ordered.”

Helpful Report

Posted 5 months ago

“Very poor returns proceedure, outdated and at a cost of some £15.00p to return a pair of tight fitting boots so therefore will not be buying from them again.”

Helpful Report

Posted 5 months ago

Thank you for kindly placing an order with A Farley and your review. Our customer service manager Holly has tried to contact you via the telephone number on your account but has not been able to get hold of you. Whilst we do not offer a pre-paid returns service, we do offer a DPD returns service at the cost of £8.95, however, you are always welcome to use a courier of your own choice. If we could kindly ask you to get back into contact with Holly on 01164105440 or holly@afarley.co.uk it would be appreciated. Kind regards, A Farley Country Attire

Posted 5 months ago

“Received my order yesterday. Disappointed that after ordering a week ago that the order was wrong and a different style sent to that ordered. Still have to work out how to return.”

Helpful Report

Posted 5 months ago

Thank you for kindly placing an order with A Farley and your review. We are very sorry to hear you have received the wrong item. Our customer service manager Holly has been trying to contact you to arrange for the correct item to be sent and to discuss the return of the incorrect item, but we have not been able to get hold of you. If we could kindly ask you to get back into contact with Holly on 01164105440 or email Holly@afarley.co.uk it would be appreciated. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 5 months ago

“Very happy with the products, delivery was very poor-order made 11.47am Thursday 19th october, delivery was Monday 30th October. That is not 3-5 working days.”

Helpful Report

Posted 5 months ago

Thank you for kindly placing an order with A Farley. We are very sorry to hear your order arrived late. Our customer service manager Holly has been in contact via email in regards to your order. If we could kindly ask you to get back into contact with Holly it would be appreciated. Sorry for any inconvenience caused. Kind regards, A Farley Country Attire

Posted 5 months ago

“First time user. It took four weeks for the completion of my order. Found everyone very pleasant but without the information regarding the availability of the required items. Got the impression that sales continued despite the stock being available. Some work required to ensure a smooth running operation.”

Helpful Report

Posted 5 months ago

“Bought a size 10 boots which is the size I have bought before but they were too large. It cost me over £8 to return them so I think I’ll leave it there rather than risk having to return it again.”

Helpful Report

Posted 6 months ago

Thank you for your review and for kindly shopping with A Farley. We are sorry to hear you had to return our order. Sadly we do not offer a free returns service. We do offer several ways to return the item, which means you can choose the best cost effective way for yourself. Kind regards A Farley Country Attire

Posted 6 months ago

“When purchasing the site suggested next day delivery Once in the process of purchasing it only offer standard 5-7 “working” days. A time limit used to the maximum. I emailed to chase order and was given a flippant response about standard delivery times which I found disappointing. Items arrived after a trip I wanted then for, 7 to 8 days after ordered. (Not sure exactly, I was away!) I will avoid using in the future unless A Farley is the only place selling an item”

Helpful Report

Posted 6 months ago

Thank you for your review. We are very sorry to hear your order arrived late. Unfortunately some of our items are on the longer delivery time frame as we are unable to offer them on an express delivery service at present. Our customer service manager Holly has tried to contact you in regards to your order and the problems you have encountered. If we could kindly ask you to get back into contact with Holly on either 01164105440 or email Holly@afarley.co.uk. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 6 months ago

“Poorly packaged item considering the value of the Jacket I bought. No paperwork so no idea how to return item. You also have to pay for returns. Pretty poor as you can’t exchange items , so I have had to buy 2 jackets to get the size and pay postage twice. Pretty rubbish service really when I have spent nearly £500.”

Helpful Report

Posted 6 months ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We are sorry to hear you have been unhappy with the service we provide. As outlined on our website, to be more sustainable and eco-friendly we are a paperless company. All of our returns information can be found on our website, along with our returns forms which can be downloaded by a clickable link. The reason we do not do exchanges, is we believe it is the best interest for the customer and a lot quicker process, to return the unwanted item for a refund and place a new order. We are sorry to hear you were not happy with the packaging of the item, we value our customers feedback and this will be looked into. Sorry for any inconvenience caused. Kind regards, A Farley Country Attire

Posted 6 months ago

A Farley Country Attire is rated 4.4 based on 2,542 reviews