A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 3,560 Reviews

82 %

of reviewers recommend A Farley Country Attire

4.4

Based on 3,560 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 28th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick but the returns service is not good. No automation as described, return sat in pending for 2 days, plus you get charged nearly £9.00 to return.”

Helpful Report

Posted 1 day ago

Thank you for your feedback. We're really pleased to hear your delivery was quick, but we're sorry the returns process didn’t meet your expectations. We experienced a temporary issue with our returns portal which caused some delays, but this has now been resolved. We’ll also be refunding your £8.95 return postage as a gesture of goodwill. Thank you again for bringing this to our attention 😊 Kind regards, A Farley Country Attire.

Posted 1 day ago

“Great service, kept informed, couldn't fault anything.”

Helpful Report

Posted 2 days ago

Thank you for your review. We're really glad to hear you were happy with the service and communication, but we noticed the 3-star rating and would love to know if there’s anything we could have done better. Your feedback helps us improve 😊 Kind regards, A Farley Country Attire.

Posted 1 day ago

“Great product selection however please bear in mind if you are ordering and require the items within a certain time frame. In my experience, my items were 2 days late and when I chased the company I was informed that my delivery had been already been shipped, when it clearly hadn’t as clearly indicated by the emails that followed and the date on the shipping label . I always ensure to support smaller businesses but after the lack of integrity I feel reluctant to order from them again in the future.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We're truly sorry for the delay with your order and for the confusion caused by the information you were given. We completely understand your frustration, especially when you were relying on receiving your items within a certain timeframe. Supporting small businesses means a lot, and we're genuinely sorry to have let you down on this occasion. Your comments will be shared with the team so we can learn from this and do better moving forward. Kind regards, A Farley Country Attire.

Posted 6 days ago

“for the price, why so many weeks for delivery ??”

Helpful Report

Posted 1 week ago

“Great product and great price, however delivery was very slow by today’s standards.”

Helpful Report

Posted 1 week ago

Thank you for your feedback! We're really glad to hear you were happy with the product and price. We're sorry to hear the delivery was slower than expected — we appreciate you bringing this to our attention and will keep working to improve this going forward 😊 Kind regards, A Farley Country Attire.

Posted 1 week ago

“Item very pleased with, but lack of communication, as never received an email saying out of stock, unless I called, several times, would not of known whether receiving or not. Once dispatched could not fault, 2 days from UK to France.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback—we’re really pleased to hear you’re happy with the item and impressed with the speed of delivery to France! We're very sorry, however, for the lack of communication regarding the stock delay. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention. We'll be sure to review this internally to improve going forward. Kind regards, A Farley Country Attire

Posted 2 weeks ago

“Farley country Atire were reasonably quick with sending the item I bought. unfortunately the item did not fit and they did not send the return form for ease of return. I also have to pay for the returns. So if your trying before buying think before you buy as returning seems a plava with a cost incurred.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re sorry to hear the item didn’t fit and that the returns process wasn’t as convenient as you’d hoped. We do charge for returns as we use DPD—one of the best couriers in the UK—who offer excellent tracking and the highest level of insurance for your items on their way back to us, giving you peace of mind. In regard to the returns form, it is available to download from our website via our returns portal. We hope this helps make the process a little easier should you need to return anything in future 🙂 Kind regards, A Farley Country Attire

Posted 2 weeks ago

“Good product. Customer service was good but very vague. Never got a proper answer. And delivery was absolutely shocking. 2 to 5 days delivery is hopeful at best. Took nearly 10 days for my goods to arrive”

Helpful Report

Posted 2 weeks ago

“I purchased a polo shirt and had to pay £4:50 shipping. I don’t object to the cost of shipping but for so much and as it was with DPD I expect it next day not having wait 7 business days. I needed the shirt so phoned up and asked to pay more to expedite the delivered and was told this wasn’t a service offered once the order had been made but they would try and get it through as a priority (I’m sure someone tried but it never happened). Generally good service but deliveries need a little attention to bring them upto what other companies offer”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I'm glad you were happy with the service overall, but I do apologise the delivery didn't meet your expectations. We understand that when paying for tracked shipping with DPD, a quicker turnaround is expected. While we do our best to prioritise urgent orders, I'm sorry we weren’t able to upgrade your delivery on this occasion. Your feedback is appreciated and will help us improve. Kind regards, A Farley Country Attire

Posted 3 weeks ago

“Ordered some Ariat boots as a birthday present a week before I needed them . My order was confirmed and emailed to say delivery would be confirmed. A few days later had an email that the boots had sold out and I would have to wait for 2 weeks and as an apology I would have my delivery refunded. My delivery was free as boots were over £100. The communication from customer service was sporadic, and they offered me a complimentary gift . My boots arrived 2 weeks later without the complimentary gift , so another email sent . My gift was a water bottle!”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the issues you experienced with your order — especially as it was intended as a birthday gift. We understand how frustrating the stock delay and inconsistent communication must have been, and we apologise that the complimentary gift didn’t arrive with your boots as promised. While we’re glad your boots did arrive safely in the end, we’re sorry the overall experience didn’t meet expectations and appreciate you bringing this to our attention. We'll use your comments to help us improve going forward. Kind regards, A Farley Country Attire.

Posted 3 weeks ago

“My order arrived intact, correct and I'm very pleased with it. It's almost churlish to offer a criticism but I do have a couple. Farleys are slow to get orders out. It will take the five to seven days they say it will so be prepared to wonder if your order is coming. It is, but this is not Amazon. Secondly they do regularly make promotional offers which you think might apply to you but they rarely do. Overall this is trustworthy company that you can order from in confidence but don't think that your item might arrive in time for that event if you've left it to the last minute.”

Helpful Report

Posted 1 month ago

Thank you for your honest and thoughtful review. We’re really pleased to hear that you’re happy with your order and that it arrived safely. We appreciate your comments regarding dispatch times and promotional offers – it’s helpful feedback and something we’re continually working to improve. While we may not be the fastest (being a small family run business) we do our best to ensure every order is handled with care. Thank you again for your support and for recognising the effort we put into providing a trustworthy service 🙂 Kind regards, A Farley Country Attire.

Posted 4 weeks ago

“I feel it took a while for the delivery to come - 9 days seems quite a while Unfortunately had to return item as faulty - process straight forward and returns label provided, still awaiting outcome however before a replacement will be shipped”

Helpful Report

Posted 1 month ago

Thank you for your honest feedback, Darren. We're sorry to hear the delivery took longer than expected and that the item arrived damaged—that’s certainly not the experience we aim to provide. We're glad to hear the return process has been straightforward so far, and we appreciate your patience while we work to get your replacement sorted. 😊 Kind regards, A Farley Country Attire.

Posted 1 month ago

“To be honest, although the jeans are fine and fit well, they’re not the distressed look as in photo - much darker. Took two weeks to arrive and little communication until day of arrival. I chased order up and was told delivery was two to five days but emails the day before arrival indicated they’d just been dispatched. I’m not sure what to make of this company and although uk address, I do wonder if goods are coming from elsewhere. Some of the wording in the email response I received felt a bit off. Just my honest opinion and maybe I’m just used to “instant dispatch “ emails. Quality seems ok and sizing about right.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your honest feedback. We're pleased to hear you are happy with the fit and quality of your jeans. We're sorry to hear the colour wasn't quite what you expected and that our communication fell short of your expectations. We can confirm all orders are dispatched directly from our UK premises, and we appreciate your comments which will help us continue to improve 🙂 Kind regards, A Farley Country Attire

Posted 1 month ago

“The length of time needed by A Farley for preparing an order for shipping was excessive and in my case was nearly a week. In the days of Amazon and next day delivery this is not acceptable for on line shopping.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, and we're sorry to hear you were disappointed with the dispatch time on your order. We completely understand the expectation for faster delivery, especially in today’s market. While we do our best to dispatch orders as quickly as possible, occasionally we experience delays due to stock movement or higher volumes. Your comments are appreciated and will be shared with our team as we continue working to improve our service.

Posted 1 month ago

“Products sold are great however delivery was delayed.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're really pleased to hear you're happy with the products, though we're sorry to hear there was a delay with delivery. We understand how frustrating that can be and truly appreciate your patience. Kind regards, A Farley Country Attire

Posted 1 month ago

“Ordered the product with 4-7 day delivery. After ten days enquired about despatch and was told still awaiting stock. Due to stock delivery would be 24 to 48 hours but product was despatched around that point. Lying does not appeal to everyone,I prefer the truth of sorry we forgot rather than be taken for an idiot.”

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Posted 2 months ago

“ARIAT Wexford H2O Waterproof Chelsea Boots - Womens - Weathered Brown - great working boots but roomy for me. Length good and true to size but seem to be rather wide. Tops make my shins sore at the moment but hoping they'll wear in. Can't fault quality though.”

Helpful Report

Posted 2 months ago

“Poor delivery and poor returns”

Helpful Report

Posted 3 months ago

“Although I'm happy with my coat, I'm not happy with how long I had to wait for it! Was supposed to be 7-11 days, ending being 2 weeks, and when I spoke to customer service they couldn't provide tracking information. I won't be using this company again.”

Helpful Report

Posted 3 months ago

“Would be good to know how long to be delivered approximately when placing order and before payment.”

Helpful Report

Posted 3 months ago

A Farley Country Attire is rated 4.4 based on 3,560 reviews