A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 3,763 Reviews

82 %

of reviewers recommend A Farley Country Attire

4.4

Based on 3,763 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 28th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order delayed due to stock shortage. On receipt one shoe was found to be faulty, A Farley have agreed to replace the shoes, just annoying especially when bought as a present.”

Helpful Report

Posted 5 days ago

I can see that my colleague Livvy is already assisting you with this — we’re so sorry for the delay and for the fault with the shoes, especially as they were bought as a gift. We appreciate your patience while we get the replacement to you 😊 Kind regards, A Farley Country Attire.

Posted 4 days ago

“Brilliant service a member of staff livvy couldn’t be more helpful will definitely shop again.”

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Posted 5 days ago

Thank you for your kind words, Graham — we’ll be sure to pass your lovely feedback on to Livvy! We’re so pleased you’ll be shopping with us again 😊 Kind regards, A Farley Country Attire.

Posted 4 days ago

“But slow but good prices on shoes”

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Posted 1 week ago

Thank you for your feedback — we’re glad to hear you’re happy with the prices, and we’ll certainly take your comments on board regarding the speed of delivery 😊 Kind regards, A Farley Country Attire.

Posted 4 days ago

“Experienced delays on last two orders.”

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Posted 1 week ago

We’re very sorry for the delays you experienced with your recent orders. This isn’t our usual service, and we’re glad to see your order has now been received 🙂 Kind regards, A Farley Country Attire.

Posted 1 week ago

“Too long dispatch time and wait for delivery. From purchase to delivery more than week to wait when advert says “next day dispatch”. No response to my emails has been received. Had to call to “customer service team” which wasn’t helpful. Finally received damaged boxes, with removed original labels. Looks like returned items have been sent to me.”

Helpful Report

Posted 1 week ago

We’re really sorry if you felt the delivery took too long. Not all items are eligible for next day dispatch, and at checkout you would have been advised a 2–5 working day delivery window — your order was delivered on the 4th working day. You emailed us on the 28th of July and Oliver from our customer service team responded with an update, so we’re sorry if this didn’t reach you. We also sincerely apologise for how the parcel was delivered. Our Team Leader Phoebe has contacted you directly — please kindly email her at phoebe@afarley.co.uk so we can get this resolved. Kind regards, A Farley Country Attire

Posted 1 week ago

“Ordering was easy. I found that I had no communication from farley - no conformation email, no order update. I only knew it was going through as money went from bank! However, when I rang farley the lady I spoke to was lovely and sent me an email etc straight away. Item when it arrived was great!!!”

Helpful Report

Posted 2 weeks ago

Thank you for your review 😊 We're really sorry to hear that you didn’t receive a confirmation email — that’s definitely not the experience we want for our customers. We’re glad our team was able to help quickly when you got in touch. Just to clarify, your order was placed on our standard 4–7 working day delivery service, and we’re pleased to see it arrived within that window on the 5th working day. We’re so happy to hear you loved the item once it arrived, and we hope to welcome you back again soon. Kind regards, A Farley Country Attire

Posted 1 week ago

“I unfortunaely I had to return my trousers as the fit was not good. I would appreciate you ensuring my refund is procesed asap. Thank you David Dart.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, David 😊 We're sorry to hear the fit of the trousers wasn’t quite right for you. We can confirm that your return has been received and your refund has already been processed. Our Customer Service Team Leader, Phoebe, has also reached out to you personally—if you could kindly respond to her at phoebe@afarley.co.uk, she’ll be happy to assist further. Kind regards, A Farley Country Attire

Posted 1 week ago

“It took longer than expected to receive my order. The details said 4 to 7 days, fair enough. But when I enquired as to the status of my order I was politely told not to worry, it would be with me by the 7th day, which it duly was. My point is, if you have no intention of dispatching until 5 or 6 days after order don’t state 4 to 7 days. Be honest and say it’ll be 7 days then if it arrives earlier it’s a bonus!”

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Posted 2 weeks ago

Thank you for your feedback, and we’re sorry if you felt the delivery was slow. 😊 We do advise a delivery window of 4–7 working days at checkout, and I can see your order was delivered on the 6th working day. That said, we completely understand how expectations can feel different when you're eagerly waiting for something, and we appreciate you sharing your thoughts. Kind regards, A Farley Country Attire

Posted 1 week ago

“Why it took 9 days to dispatch a pair of jeans that were shown to be in stock is beyond me. Everything else was fine.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, and we're sorry if you felt the delivery was slow. At checkout, we do advise a delivery estimate of 4–7 working days, and I can see your order was received on the 6th working day. We're glad everything else was fine and hope you’re happy with your jeans!🙂 Kind regards, A Farley Country Attire

Posted 1 week ago

“the item hasn't turned up yet. i ordered on 23rd July and heard nothing from Farley so rang this afternoon 29th July. spoke to lovely helpful girl who tells me it is being processed in the warehouse and will be with me by Friday. within 5 minutes i have had a conformation email come through!! so fingers crossed!!”

Helpful Report

Posted 2 weeks ago

Thank you for your patience and for taking the time to leave a review. Your parcel is due to arrive within the timeframe quoted, but if you have any issues at all, please don’t hesitate to give us a call 😊 Kind regards, A Farley Country Attire.

Posted 2 weeks ago

“It takes to long from placing your order to receiving it”

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Posted 3 weeks ago

We're really sorry if it felt like your order took longer than expected to arrive. We’ve checked and can see your most recent order was delivered within the timeframe stated at checkout, but we completely understand that the wait can still be frustrating. We take all feedback seriously and will certainly look into what we can do to improve in the future. Kind Regards A Farley Country Attire

Posted 3 weeks ago

“This product took too long to be delivered and when I chased up the order they told me it was out of stock delivery (so would be sent when it’s back in stock). I was not made aware of this eitehr when buying or after I bought the product. Very disappointed but customer service responded quickly to my email so that was a positive.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback. We're really sorry to hear that your order was delayed and that the stock issue wasn’t clearly communicated at the time of purchase – that’s understandably frustrating. We’re glad our customer service team were able to respond quickly, but we’ll be reviewing what went wrong to ensure we’re more transparent in the future. Thank you again for bringing this to our attention 😊 Kind regards, A Farley Country Attire.

Posted 3 weeks ago

“Unfortunately my experience was fairly terrible. I purchased a Yeti cooler for my father's 70th birthday using the "Shopc app that I was directed too. I bought it around 7 days prior to the date, I also got DPD Express 2 -5 day delivery included. After a couple of days of checking the app and seeing no progress I contacted Farley for an update as the date of a birthday cannot be changed. I was told that it was still on purse for the original delivery day. However the original delivery date came and went. I contacted them again then was told there was a stock issue but it should be with me before the end of the week and I was given a £10 refund which I thought at tbe time was a nice gesture. The end of the week came and went and still no delivery, I emailed them, i did get a fairly prompt reply and an additional £20 refund, however i did ask for a Manager to reply to me with an explaination of why it was so heavily delayed......... i am still waiting on a reply. All in all the delivery took around 2 weeks, in which time my Father's 70th birthday had also come and gone without his gift. Sad to say that I will not be using this company again. Happy for Farley to contact me to try and turn this experience around. *Update* Since this review the customer service department has been working hard to try and resolve the issue. The resolution has been satisfactory hence 3 stars as opposed to 1. The stars are for the customer services personnel who have been great.”

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Posted 1 month ago

“Customer service is fantastic, was engaged throughout just disappointing on the waiting time for the product to be delivered. Not an issue for me but could’ve been if it was a present or was during the shooting season.”

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Posted 1 month ago

“Very poor customer service, when the item I ordered hadn’t been shipped in the prescribed time I emailed and asked for an update which consisted of the same information given when I placed the order. I sent a second email asking for an update and if they couldn’t fulfil my order to process a full refund. Two days later I received, what I assumed was an auto-generated response saying my order was being processed. Not really the customer service one expects in this day and age.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand your frustration and sincerely apologise if our communication felt impersonal or insufficient. We can confirm that a reply was sent to your email on the 21st of June, advising of the time frame and apologising for the delay. We're sorry if this didn't reach you. From our records, we can also see that your order was delivered within the timeframe stated at checkout. However, we understand that the lack of clear updates may have caused concern, and we’re sorry for any inconvenience this caused. We truly value your feedback as it helps us to improve. Kind regards, A Farley Country Attire

Posted 1 month ago

“I was really excited to place my order and was looking forward to receiving it. While the package did arrive on time, it unfortunately had a large tear in the outer packaging that went straight through to the shoebox, leaving the product exposed. The wellies themselves were slightly scuffed, but I was able to wipe them clean and they now look as good as new. I did reach out via email regarding the issue but never received a response. This lack of communication has made me hesitant to place another order.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we're very sorry to hear that your parcel arrived damaged and that you didn’t receive a response to your initial email. We completely understand how disappointing that must have been, especially when you were excited to receive your order. We’ve looked into this and can see that a reply was sent to you on June 16th, our sincere apologies if this didn’t come through on your end. To ensure this is fully resolved, our team leader Phoebe has now reached out to you directly. Please do feel free to get back to her at phoebe@afarley.co.uk she’ll be more than happy to help. Kind regards, A Farley Country Attire

Posted 1 month ago

“Started out well - made my selection and placed my order on 10 May. Farley called to say the item wasn't in stock. Called the following day with my amended order. Waited and waited. Contacted Farley's who there had been a supply chain problem. Given a delivery update. 24/48 hours. Still nothing. Contacted customer services. 2 days later informed me that the item was out of stock and stock would not be replaced. Changed the order for a pair of shorts. The price difference was paid immediately. Brilliant. Shorts arrived the following day. In a choice of two colours - yep - sent the colour I didn't choose. Really can't be bothered to faff around with an exchange. On a lighter note - Livvy on Customer Services was brilliant to deal with. Overall shopping experience - not great.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your experience. We're really sorry for the saga you had to go through—this certainly wasn’t the smooth journey we aim to provide, and we completely understand your frustration with the delays, stock issues, and mix-up. That said, we’re absolutely delighted to hear that Livvy left such a positive impression and was able to turn things around for you. We truly appreciate your support for the brands we carry and your patience throughout the process. We’re reviewing what went wrong here so we can improve – thank you again for your feedback 😊 Kind regards, A Farley Country Attire.

Posted 1 month ago

“After buying a pair of trousers for my husband, the communication was perfect till they arrived. Unfortunately that was the end as the trousers were all crammed and not folded properly. They needed some ironing first. Having spent that much money as they are not cheap, I expect better service as packaging is most important presentable process. I was disappointed as I have been a good customer.”

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Posted 2 months ago

“Sadly the shirt that I ordered, wasn’t the one that was delivered. On the plus side I was able to send this shirt back free of charge. I’m now waiting to see if the right one now gets delivered!”

Helpful Report

Posted 2 months ago

Thank you for your honest review, and we're really sorry to hear the wrong shirt was sent initially. We're glad the return process was smooth, and we’ll do our best to make sure the correct item reaches you quickly. If you need any help in the meantime, don’t hesitate to get in touch 😊 Kind regards, A Farley Country Attire.

Posted 2 months ago

“Delivery was quick but the returns service is not good. No automation as described, return sat in pending for 2 days, plus you get charged nearly £9.00 to return.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're really pleased to hear your delivery was quick, but we're sorry the returns process didn’t meet your expectations. We experienced a temporary issue with our returns portal which caused some delays, but this has now been resolved. We’ll also be refunding your £8.95 return postage as a gesture of goodwill. Thank you again for bringing this to our attention 😊 Kind regards, A Farley Country Attire.

Posted 2 months ago

A Farley Country Attire is rated 4.4 based on 3,763 reviews