We had a real debarcle with purchasing a pair of boots, which should have taken three days to be dispatched. They weren’t dispatched and a long process of poor communication, failed promises and waiting 20 minutes in a queue on the phone at various times to get information just wasn’t good enough. The staff were friendly and polite (hence two stars not one), but that didn’t get me the product any quicker. It’s really poor to have to be the one persistently chasing you when you are the one with problems your end. I understand there can be delays and problems, but we were promised the boots on three occasions before they actually arrived three weeks late and your communication was one way from us and atrocious. Sorry but we won’t be using you again.