Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.00

4.0 Rating 948 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 948 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a but upset with the response I got when I asked if my voucher could be extended. My husband had a terrible fever and had to spend a couple of days in bed. I was asked for proof ie doctors letter. Not very impressed I did explain my Dad is in end off life care with MND. My head has been all over the place since we got his diagnosis.”

Helpful Report

Posted 2 years ago

Hi Mandy, Thank you for sharing your feedback with us. I am genuinely sorry to hear about the health challenges your husband and father are facing. Regarding the request for medical documentation from our customer service team, I want to clarify that this is a standard procedure necessary for the matter to be escalated to a manager for review. We understand the sensitivity of such situations and aim to handle them with the utmost care. If you would like to discuss this further or if there is anything else we can assist you with, please feel free to contact me directly at reviews@activitysuperstore.com. I am here to help and address any concerns you may have. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Had a great experience capturing a brilliant photo of our dog. Staff were super friendly and helpful. Will definitely be using activity superstore again in the future.”

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Posted 2 years ago

“Very happy with how I was helped”

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Posted 2 years ago

“Excellent service from start to finish, easy to use website, always on hand to help with any queries and your mind is out at rest swiftly if any issue occur.”

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Posted 2 years ago

“Easy to activate voucher, simple online steps. Very quick process from start to finish”

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Posted 2 years ago

“Excellent customer service, fast and prompt response from company to help me activate the voucher without the receipt”

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Posted 2 years ago

“Helpful customer service”

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Posted 2 years ago

“Booking system is quite long winded but once you get to the Experience you are interested in the details are quite explicit.”

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Posted 2 years ago

Hi, Thank you for sharing your feedback with us. We sincerely apologise for the challenges you encountered while trying to book your experience and navigating the booking process. If you require any assistance in resolving these issues, we encourage you to reach out to our customer service team. They provide support and will be more than happy to help ensure a smoother experience for you. Your feedback is invaluable in our ongoing efforts to enhance and improve our services. We appreciate your input and look forward to the opportunity to better serve you in the future. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Easy to navigate, very helpful.”

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Posted 2 years ago

“Good communication and very easy to book activity”

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Posted 2 years ago

“They are very helpful the site is easy to navigate when booking I'd recommend them to anyone very happy”

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Posted 2 years ago

“Gift was perfect only had a few dates available and chose a weekend and was charged a extra £25 for booking witch is not stated clearly”

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Posted 2 years ago

“My experience was easy to book and the advisors replied quickly for my query’s”

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Posted 2 years ago

“Easy to navigate and plenty of options, but would be better if you could put in your post code to locate nearest activities rather than searching by area.”

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Posted 2 years ago

“Was able to spend voucher without any issue. Small time delay before receiving confirmation, but Activity Superstore explained this was down to the venue rather than themselves. Overall, a good booking experience.”

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Posted 2 years ago

“was a bit of a faf getting it set up to begin with but once i got it done was all fine”

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Posted 2 years ago

“We received the vouchers as a gift and were really pleased to use one of the vouchers for a lovely dinner out and the other voucher to make a timeline frame for our lounge. It was easy to book/order and we are very happy with the finished result.”

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Posted 2 years ago

“Great options available, easy to redeem and next steps after were simple to do!”

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Posted 2 years ago

“Asked for a refund but they didn’t give one or even reply. Would never by from again.”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for taking the time to provide your feedback. I want to express my apologies for any confusion you may have experienced. Upon reviewing your case, I can confirm that our customer service team responded to you on two separate occasions – once on 10th November 2023, and again on 3rd January 2024. In our responses, we advised that if you were within 28 days of the original purchase, you could contact the retailer for a refund. Alternatively, we suggested the option to exchange your voucher for a more suitable experience. If you require further assistance or clarification, please do not hesitate to reach out, and we will be more than happy to assist you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Received a voucher as a gift that was for a two night break with afternoon tea, was very limited on where actually accepted the voucher using both parts of the voucher which doesn’t say this when buying the voucher as a gift or actually on the voucher it’s self that it is two separate experiences, however customer service for activity superstore was helpful when contacted and sent over a list of hotels that did accept both parts of the voucher so it could be used altogether”

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Posted 2 years ago

Activity Superstore Ltd is rated 4.0 based on 948 reviews