Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.00

4.0 Rating 948 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 948 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“It was really easy to book and lots to choose from, I would have preferred a few more choices closer to home, but the choices available were decent, the cheese board gift we received is so cute I love it”

Helpful Report

Posted 2 years ago

“The process of registering is over complicated. The choice of hotels is very limited and some of the hotel reviews are not very good. Paid to upgrade, and still very limited choices. Paid again to extend the voucher. Not impressed and would not recommend as a gift.”

Helpful Report

Posted 2 years ago

Hi Marc, Thank you for sharing your feedback with us. We extend our sincere apologies for the difficulty you encountered while attempting to register your voucher and your dissatisfaction with the available experience locations. Upon thorough investigation, we discovered that there are seven locations in close proximity to your area, all of which are currently open for bookings. To ensure you have the opportunity to fully enjoy your experience before the expiry date, we encourage you to reach out to our customer service team. They will gladly assist you in securing a booking and addressing any concerns you may have. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Had issue with dates that was avail activity made the dates i did need work.in the end went out there way to help”

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Posted 2 years ago

“Been using these vouchers for 4 or 5 years and also buying them as gifts for other people. This years experience we didn’t even bother going on our 2 night stay in the end as there was probably less than half the options left in the book available.whenever we tried to book they was fully booked or no answer, some hotels or pubs didn’t even know they was on the list. Previous years they have been good experiences but not this year unfortunately.”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your feedback. We apologise for any dissatisfaction with the voucher choices and the suitability of locations. Unfortunately, we could not find any record of your contact with our customer service team for assistance or advice. For any further questions or concerns, please feel free to reach out to me at reviews@activitysuperstore.com. We appreciate your input and are here to help. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“The customer service team were helpful and their response times were really quick. The booking process was super easy! I originally had a spa experience booked but the exchange process was simple and I was able to change it to a cocktail making experience. I look forward to it.”

Helpful Report

Posted 2 years ago

Hi Renee, Thank you for your 5 star feedback! 👍✨ We are thrilled you were happy with the level of service you received on this occasion. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“I received this voucher as a gift and it resulted in such a lovely day out with my daughter. There was plenty to eat - all delicious and not only tea but coffee was included as wel which was great.”

Helpful Report

Posted 2 years ago

Hi Corsica, Thank you for your wonderful feedback! 🙌 We are thrilled you were happy with your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Easy to use website & check out service”

Helpful Report

Posted 2 years ago

Hi Michelle, Thank you for your positive feedback! 🙂 We are very glad you were happy with your order, and found the website easy to use. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“A big thanks to the Activity store in Saffron Waldron where I attended and was able to change a tea for two for an alternative date at very very short notice due to my original voucher not being valid for a tea for two at a West End Hotel, namely The Ambassadors Hotel. The voucher was revalidated by the staff there and a booking made for the tea for two rebooked and my wife and I attended the venue of our choice on the last date on the voucher. Excellent service given the issue over the validity of said voucher.”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for your kind feedback! 😎 We are very pleased you were happy with your experience and that you were able to exchange this for a different experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Have used you before with no problem but, we were brought a Segway voucher and haven’t been able to use it due to the place we chose to do it is unavailable to book? You shouldn’t allow the parks to be chosen if they have no availability! Customer service was good, told me to deal direct with the Segway company. Voucher was brought for £59 and you say the exchange value is £29. Anyway, can’t use the voucher as it runs out soon!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your kind feedback! 😎 We are very pleased you were happy with the level of customer service you received, but only able to apologise you struggled to book your voucher. If you have any further queries, please do not hesitate to call me on reviews@activitysuperstore.com. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Lots to pick from but originally sold an empty voucher that wasn’t validated”

Helpful Report

Posted 2 years ago

Hi Renee, We appreciate your feedback. After reviewing your case, it appears that you initially selected the Mega Choice for Two choice pack, opting for Cocktails and Nibbles at MAP Maison. Please note that customers validate their own vouchers through usemygift, where they enter their details, choose their preferred experience, and submit booking requests independently. Unfortunately, pre validating vouchers on this basis is not feasible. If you have any additional questions, feel free to reach out to our customer service team. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Really easy to use and book experience. Great value for money”

Helpful Report

Posted 2 years ago

Hi Kayleigh, Thank you for your 5 star feedback! 👍🌟 We are thrilled you found your voucher so easy to book, and good value for money. Kind regards, Abbie Quality and Review Management Find Me a Gift Team

Posted 2 years ago

“Bought the two night hotel escape from activity store, upgraded my experience very easily with no hassle for an additional £50 to a better experience, experience was booked very easily and for the dates I requested. Activity superstore were very helpful and responded to emails very quickly regarding any questions I had. Would recommend, very happy with purchase. Thank you.”

Helpful Report

Posted 2 years ago

Hi Heather, Thank you for your glowing feedback! 😎✨ We are very pleased that you were happy with your voucher and the experience you took. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 2 years ago

“I had several issues with activation of gift but issues were dealt with quickly and effectively”

Helpful Report

Posted 2 years ago

Hi Teresa, Thank you for your kind feedback! 🥰 We are super pleased that you were able to get any issues you had sorted as soon as possible, and these were dealt with quickly. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 2 years ago

“We had a good quality stay provided by activity superstore. Good value for money and convenient stay”

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Posted 2 years ago

Hi, Thank you for your fantastic feedback! 😁👍 We are very pleased you were happy with the quality level of your experience, and found this to be good value for money. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 2 years ago

“The Activity was a Christmas present from the family. I have found a lovely way to spend my birthday with a burger and beer at a nearby real ale pub.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your 5 star feedback! 👍🌟 We are very glad you were happy with your experience, we hope you had a lovely birthday! 🎁 Kind regards, Abbie Quality and Review Management Find Me a Gift Team

Posted 2 years ago

“Great stuff”

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Posted 2 years ago

Hi, Thank you for your glowing feedback! 😎✨ We are thrilled you were happy with your voucher. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 2 years ago

“Very prompt service, sent on time, and now waiting to book for the experience in 2024. We booked an overnight leisure break with breakfast. Hopefully going to tie in with trip somewhere. Great anniversary present with a difference.”

Helpful Report

Posted 2 years ago

Hi Malcie, Thank you for your kind feedback! 🥰 We are very pleased that you were happy with the level of service you received. We hope you thoroughly enjoy your experience! Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 2 years ago

“There is not much choice for Gastro meals. and the ones you want would not entertain the dates I have requested. Not really Activity Superstore issue but the venue need to honor the commitment they have made.”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your feedback with us. I can only apologise for any disappointment you experienced with the choices available on your voucher. I understand that, despite having 7 locations in proximity to your area, none of them proved suitable for your preference. Upon further investigation, it came to our attention that your selected location is presently unable to accommodate voucher bookings. I sincerely regret any inconvenience this may have caused. Considering this, we have reset your voucher, providing you with the flexibility to choose an alternative location that better aligns with your preferences. If you need any assistance in finding a more suitable option or have further enquiries, please feel free to reach out. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Price and experience great”

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Posted 2 years ago

Hi Mary, Thank you for your fantastic feedback! 😁👍 We are thrilled you were happy with the price paid for your voucher, and your experience. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 2 years ago

“Very disappointed, we exchanged a gift and paid extra for this, tried to book a couples spa day in October for end of December only to be told the next available date is for August 2024.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced regarding the availability of the supplier, which is in high demand for bookings. Upon thorough investigation, it appears that our customer service team promptly addressed your concerns and offered to extend your voucher until next year to accommodate your booking needs. We have also requested the necessary details to proceed with the extension. If you have reconsidering attending the original planned location and prefer an alternative, please inform us, and I will gladly assist you in exchanging your voucher accordingly for something more suitable. For further enquiries and assistance, please do not hesitate to reach out to me directly at reviews@activitysuperstore.com. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

Activity Superstore Ltd is rated 4.0 based on 948 reviews